5 Small Changes That Would Make Disney Genie SO Much Better

Ever since Disney Genie, Genie+, and Individual Attraction Selection Lightning Lanes launched at Disney World in October, we’ve been testing out the system thoroughly.

©Disney

Throughout our testing, we’ve discovered some flaws that could use some improvement.

Today we’re sharing five small changes that would make Disney Genie so much better!

Making it Easier to Input Your Hours

Right now, it’s a little convoluted to input your hours for the day into Genie, especially if you’re Park Hopping. Genie doesn’t always recognize your plans and automatically switch parks as it should. And it gets even trickier if you arrive at your second park early or later than you planned for.

©Disney

It would be great if the app had a feature where you could “pause” your schedule for the day in the case that you leave the park for a couple of hours. Right now, the scheduling system just isn’t as user-friendly as it could be.

©Disney

Modify Genie+ Reservations

Another change that we’d love to see is the ability to modify Genie+ reservations rather than having to cancel and rebook them anytime that you want a change. It would eliminate some steps and make things less stressful in case more time windows pop up that you’d like to change to. If we were able to modify our Genie+ selections, then we’d be able to see what the options are before canceling so that we don’t trade for a “worse” selection.

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A Wait Time Cap

Genie has its reasons for selecting certain attractions when it does, but sometimes you don’t want to wait in line quite as long as Genie is suggesting. For instance, maybe Genie sends you to Seven Dwarfs Mint Train because the projected wait is as low as it’ll be for the next few hours. However, you still may not want to wait for 60 minutes for that ride. It would be nice to put a limit into the app, a maximum wait time amount so that Genie doesn’t send you to lines that you don’t want to wait in.

Seven Dwarfs Mine Train

Keeping Your Missed Genie+ Reservations

If you miss your Genie+ reservation, it disappears from your account, even though it hasn’t been used. If you want to rebook that ride/attraction later, you’d need to go to Guest Relations first to have the previous selection removed from your account. It would be much easier if we could do this ourselves instead of visiting a Cast Member.

You’ll have to see a Cast Member to get it removed.

Showing Your Next Plans Primarily

If you have several other guests in your Family & Friends list, then Genie will show you the plans of the next scheduled guest to visit the park, even if you’re not included in those plans. This can be confusing if you have a friend going on Tuesday, but you’re trying to check your plans for Wednesday.

©Disney

In that case, you’ll have to keep changing the selected day in the app to see your plans ahead of time. Instead, it should primarily show the plans of the guest whose account you’re logged into, followed by an option to “view all” plans if necessary.

©Disney

There you have it — 5 changes that would improve Disney Genie! Stay tuned to AllEars for all the Genie tips and advice, as well as the latest Disney news!

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5 Replies to “5 Small Changes That Would Make Disney Genie SO Much Better”

  1. One change, maybe two. 1) Make it included with the price of admission like it used to be (ie. fastpasses) or 2) scrap the whole thing. It seems like it’s a total cluster.

  2. We used Disney all last week. I think it’s ridiculous to have to pay for it first of all but the $15 charge is only
    for certain rides. If you want to go on the “E ticket” rides you must pay an additional fee of $9 to $15. This is a
    huge ripoff especially for guests staying at one of the Disney resorts. Why does Disney feel the need to keep nickle
    and diming us to death!

  3. I think Disney only needs to do 1 thing, and thats bring back the paper fast pass for free like it used to be. I never carry my phone in the park except on a rare occasion, we are there to escape the outside world.

    1. Agree 100% Jeff. The paper fastpass was so simple AND convenient. No hassles and no pre-planning. They don’t even need to use the paper fastpass. Use the same system using the app.