Services For Guests with Visual Disabilities at Walt Disney World

Walt Disney World offers special accommodations for guests with visual disabilities. Guests with specific questions can contact Disability Services at (407) 560-2547, or disability.serv[email protected].

Audio Description

Guests may rent a Handheld Device at the main Guest Relations location in each park for a fully refundable deposit of $25. This device provides supplemental audio for most attractions, providing descriptions of visual elements such as actions, settings, and scene changes. The following attractions support audio description.

Braille Guidebooks

Guidebooks printed in large text as well as Braille are available at the Guest Relations counter of all four theme parks for a fully refundable $25 daily deposit. The guidebooks feature descriptions of attractions, restaurants, and stores.

Tactile Maps

Disney offers stationary braille maps at all four parks, Disney Springs, and the ESPN Wide World of Sports Complex. These maps feature large print, as well as raised graphics to highlight key landmarks and attractions. These maps are located at or near Guest Relations locations. Most parks have two stationary braille maps, so ask a Guest Relations cast member for any additional locations.

Guest Service locations at Walt Disney World theme parks also offer portable tactile maps, which feature tactile representations of building boundaries, walkways, and landmarks. Portable maps may be rented for a fully refundable $25 deposit.

Braille Menus

Select table service locations offer menus in Braille. Ask a Cast Member for details.

Service Animals

Disney allows service animals (such as dogs or miniature horses) into the parks. For more information, check our page on Service Animals at Walt Disney World.