Coming to Disney World can be a magical experience for families, but in order to have the best trip for each family member, guests might need additional assistance from Disney.
Enter the Disability Access Service (DAS). This service allows guests to wait the same amount of time for a ride outside of the queue and then enter the Lightning Lane line when their time is called.
The DAS pass is now valid for the length of the ticket or up to 1 year, whichever is shorter. Previously, it was only valid for 240 days. This will make it easier for guests who visit frequently, like Annual Passholders or locals, and this change is for both Disney World and Disneyland.
This pass is meant to accommodate “guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.”
In May 2024, Disney made some changes to the DAS program that sparked some controversy among guests. Disney stated that these updates were to “keep DAS available for those who need it and to ensure that these services are provided to the right visitors.” However, many fans who previously used DAS were getting denied when applying for the service.
To register for DAS, you can speak with a Cast Member online as early as 60 days before your park visit. Keep in mind that the person the pass is for, even if they’re a child, needs to be present during the video call. You can no longer request the pass in person at Guest Relations, so you’ll want to make sure you plan earlier in advance.
Cast Members on the video calls might suggest alternative accommodations besides the traditional DAS pass with the return-to-line service. If you are accepted into the DAS program, you can make ride selections in the My Disney Experience app. There, you can click on the attraction you want to ride and receive a wait time to return later.
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This just feels so wrong. It feels a lot like Disney is saying, “Let us see your mentally challenged loved for ourselves to see if they look disabled.” I hate that people abuse the system, but this is off putting. Not to mention, people like my husband who is a 100% disabled, Purple Heart combat veteran isn’t considered disabled “enough” for assistance? Some problems and illnesses are not the visible kind. What a gross thing Disney is doing. I’m sure they’ll just start charging money for the DAS pass next.