Disability Access Service at Walt Disney World
Note: My Disney Experience-enabled DAS planning and registration (described below) will be available for trips starting November 1, 2021, onward.
Disability Access Service (DAS) is a free service designed to allow guests with disabilities (visible or not) a chance to enjoy all the attractions the Disney Parks have to offer. It is available on request at Guest Service locations in all six domestic Disney Theme Parks. It will also be available on the My Disney Experience app as part of the Disney Genie enhancements.
DAS allows guests to request a return time at the main entrance location to most attractions. Return times will be based on the attraction’s current wait time. In essence, it allows guests unable to wait in a traditional queue environment the chance to wait in a virtual queue instead.
To request DAS, guests now have two options.
Requesting DAS In Person
Guests requesting DAS in person will visit the Guest Relations location at the main entrance of the park. A Cast Member there will walk guests through the process, which includes having a picture taken. No proof of disability is required, and Disney cannot legally request a doctor’s note or similar documentation. You are the best judge of your own needs; if you feel you need accommodation, Disney will happily oblige.
Requesting DAS via Disney Genie/My Disney Experience
In fall 2021 Disney began it’s new pre-arrival DAS request process via My Disney Experience (the app or online). To sign up for DAS using My Disney Experience, guests will register virtually via live video chat with a Cast Member. This pre-arrival enrollment can be done 2 to 30 days in advance of the guest’s arrival at Walt Disney World.
How does DAS Work?
Currently, guests may present a DAS card at the main entrance of any attraction. A Cast Member will give them a return time based on the current wait time for that attraction. You may return within the hour-long return time, at which point you will be boarded as soon as possible (typically via the FastPass/Lightning Lane queue). You may only have a single DAS return time at any given time, but may use it simultaneously with Lightning Lane and Rider Switch when applicable.
In essence, guests using DAS are securing a spot in a virtual queue. You’re still waiting the same amount of time but are allowed to do so in a more comfortable environment.
Disney Genie DAS
Now that guests can request DAS by video chat in My Disney Experience, DAS users will be able to book up to two advance DAS selections per day of their trip. They can do so at the time of their pre-arrival enrollment video chat with a Cast Member. That means a user can choose two returns for each day of their trip during their video chat with a Cast Member during enrollment in the program. These advance selections will appear as Plans in their My Disney Experience account.
Further, guests using DAS who enrolled via My Disney Experience will also be able to make same-day DAS selections via Disney Genie (starting October 19 when the program launches), one attraction at a time and without going to the attraction entrance to do so. Instead, they’ll use the My Disney Experience app to make selections. This should save users a lot of backtracking as they navigate the Parks.
Do I need DAS if I use a Wheelchair or ECV?
No. Guests using a wheelchair or ECV can typically use the standard queue. An alternate entrance may be available on some attractions. You may be given a return time (same system as DAS) if you are in a wheelchair even if you do not have DAS. However, feel free to request DAS if you feel it would be helpful.
What if DAS doesn’t meet my needs?
If you require additional accommodations, you may speak with a Guest Services Cast Member about your specific circumstances.
Do I need to request DAS if my child is being given a trip by Make-A-Wish or similar organizations?
No. Disney offers a separate program for children with life-threatening illnesses.