Disney World Website Debuts New Disney Parks Pass Reservation System — Here’s the Step by Step Process!

We are just a few weeks away from Disney World reopening starting on July 11th with Magic Kingdom and Animal Kingdom, and July 15th with EPCOT and Hollywood Studios.

Spaceship Earth

And today, Disney World opened up their new Disney Park Pass reservation system to its first set of guests! Guests with Disney Resort Hotel reservations and “other select hotel guests” (this includes Disney’s Swan and Dolphin, along with Disney Springs Resort hotels) are now able to book their spot at a Disney World park through the new system. We tried out the Disney Park Pass today, and here’s what it was like!

The system had a few problems first thing this morning so guests weren’t able to access the page to make reservations right away.

Error Message

The site kept crashing and giving its error message instead of opening to the booking page.

Website Waiting Page
Reservation Page

When you do go through, you’ll want to make sure to link your admission to your Disney account before making a reservation, which is how you are able to create your party through the Friends & Family List. It will make things go a lot smoother once you access Disney Park Pass.


After a while, the Disney kept trying to reboot, until we were finally given access to the site. We were placed in a waiting room along with other guests for our chance to make reservations.

Disney Park Pass

After we were given access to the reservation page, we were asked to agree to the terms and conditions of Walt Disney World Resort.

Terms and Conditions

We were also reminded that we would need both our park reservation, along with a valid ticket to enter the parks.

Disney Park Pass Confirmation

The website was finally able to open the page so we could see the Disney Park Pass availability! First up, you are given the chance to select a date, and then select a park you would like to visit for that date.

Select Your Date and Park!

Guests are able to book reservations through the length of their hotel stay, with the ability to choose one park per day for all members of your party. For July 11th through July 14th, only Animal Kingdom and Magic Kingdom will be open, so when we selected July 11th it showed those as the only two parks available.

Disney Park Pass Page

Once you click on the park of your choosing, you can select an arrival window. You can show up any time during this timeframe to enter the park.

Animal Kingdom Reservation

Guests will also be able to choose which kind of reservation they will be making, either as a Disney Resort guest (the only availability for today), a ticket holder, or an Annual Passholder.


After that, you can review your plans to double check that everyone in your party is listed.

Confirmation Page

You’ll need to confirm your reservation to secure access to the theme parks for the day you booked.

Confirmation Page

And, then you’re all set to visit the parks with a happy heart! You can check your reservation schedule through your My Disney Experience page.

Disney Park Pass Reservations

Keep in mind that Disney has also given some updates about how the entry process will work. When you arrive at the parks, you will go through the main entrance, use your MagicBand or card that’s linked to your My Disney Experience account.

Arrival Instructions

You will be required to have valid ticketing as well as a Disney Park Pass to enter. However, a Disney Park Pass does not guarantee that you will be able to enter the park or visit any of the experiences if capacity is reached before you arrive.

Walt Disney World

We will keep you updated on more of our experiences with the Disney Park Pass system here!

Do you have a Disney World vacation planned for 2020? Let us know in the comments below!

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15 Replies to “Disney World Website Debuts New Disney Parks Pass Reservation System — Here’s the Step by Step Process!”

  1. Do you know about annual passholders with resort reservations? Do we also get our 3 AP days in addition to our hotel reservation stay?

    1. Hi Taylor! From what we have seen, Passholders with hotel reservations are only able to book the amount of days on their stay. For example, if you have a 7 day stay, you can book seven days either during your stay, or afterwards. Unfortunately, it will not let you book the 3 AP days on top of that.

  2. What if our plane is late the first day and then we can’t get in because they reached their limit? What if Disney transportation is running behind? How long are these windows? I sure don’t like this system. I don’t think it will be flexible enough. If I’m a resort guest and can’t get in a park for some reason, I will be extremely upset. That’s an understatement. We’re rebooking to 2021 so I hope this system is gone by then.

  3. The reason for the reservation system, I’m assuming, is so Disney can limit the capacity of the parks each day. You have an 8-10 hour window, or so, to enter the park per your reservation. Then it says you are not guaranteed entry to the park if it is at capacity when we get there…maybe 3pm (just an example). What purpose does a reservation system have if you make your reservation, are given this 10 hour window to use your reservation, then get turned away???? Another glitch that needs to be fixed before lawsuits arise. What a mess Disney is creating!!!!

    1. I agree wholeheartedly. If we have reservations and can’t get in, we will be livid especially since we always stay onsite.

  4. If your group is going in the morning to a park with the new reservations and you decide to go back to your resort and then want to go back to that same park in the afternoon, is that an option?

    1. Hi Diane! Yes, while you are not able to go to more than one park in a day, if you have a reservation for a park, you are able to leave and come back to that same park later in the day!

      1. Unless, of course, you go back the same day and they turn you away at the gate because they are at “capacity”, as Disney said may happen. Then you are out of luck!! Like I’ve said before, what good is a reservation and 8-10 hour window to arrive for your reservation if there is a chance you get turned away??? Makes absolutely no sense whatsoever!

  5. I noticed that one of the screenshots shows a special ticket event at Magic Kingdom early morning. Is there an updated list somewhere of those events, after hours, early morning magic, etc?

    1. Hi Dan! At this time, they have not given any updated on when after hours events and Early Morning Magic will be returning!

  6. If we have park hopper tickets (which obviously we can’t use now), we have to call the number, right? We can’t do it on the app. Also, if we need to refund, we have to call the number? I’ve been on the phone trying to call for over an hour and just keep getting busy signals. 🙁