Tips about My Disney Experience

Alec at the DVC lounge saw me reattaching my MagicBand. He said to keep the band secure if you received a slider with the band (such as the DVC member slider or Passholder slider that Disney provides), place it on the section of the band that has the holes in it, and move it toward the big Mickey. Put on the band, then move the slider toward the small Mickey (at the end of the section of the band with the prongs on it). Slide it until it is holding together the two sections of the band. This way the band will stay secured on your wrist. Thanks, Alec, for a great tip. - Charlie Kiamie

Did you know that you can use your MagicBand to pay at the Global Marketplaces during Epcot's Food and Wine Festival? If you are staying at a Disney resort hotel and have the Disney Dining Plan or have some sort of payment associated with your MagicBand, you can simply tap it for any eligible food or beverage item. There is a place to tap your MagicBand at each register. The payment will be processed as a room charge or as a dining plan snack credit. - Rick

With the MagicBands, you don't get a "key folio" anymore. I found that it was sometimes confusing to remember the room number -- especially for kids, or older folks. So, now I take a picture of the room number outside the room as soon as we get there. I repeat the process for everyone in our family who has a phone. This way, if you forget what room you were in, just look in the phone. - Carol Berube

The My Disney Experience app now can show you where the pressed penny machines are located. Launch the app, click on the magnifying glass at the top to search. Type in: coin press. The map will now show you all the coin press machines in Walt Disney World. - Jean

We rode Buzz Lightyear's Space Ranger Spin and realized later that our pictures did not appear on our Memory Maker/PhotoPass account. We had MagicBands so we visited the PhotoPass shop at the front of the park. They asked what date and approximately what time we rode the ride and proceeded to look for our pictures. They found them and were able to add them to our account. They told us that some of the older rides don't always automatically pick up on the magic bands for the pictures. The next time we rode, we tapped our MagicBands on the button below the picture to make sure that it was added... but beware, there are two buttons (one for the top picture and one for the bottom). If you tap the wrong button, you end up with someone else's picture (as we did the second time we rode it)! We ended up back in the PhotoPass line to get our picture added again. I recommend always tapping your magic band on the rides... better to have two copies than none and it can save you some time in having to look for your pictures later. - Melinda

I read Barbara's dilemma about using MagicBands with less flexible wrists. Even though I have flexible wrists, I have found it much easier to fasten the band so that the Mickey head is on the inside of my wrist. This technique causes much less contortion than having to flip your wrist over for kiosks and other point of sale areas. - Michelle B. (and several others) reply with a tip in response to an item in last week's newsletter

To save battery life on your phone, take a screen shot of your My Disney Experience page that has your FastPass+ times on it and use it as your lock screen. This will help you save time and battery life, since you don't have to keep opening up the app to check your Fast Pass+ times. - Keith K.

I found out during our last trip to WDW that being older can be a disadvantage with the new wristbands. My wrist doesn't bend all that well and I had difficulty using the MagicBand to enter the parks or to open room doors. Each time, the cast member at the park entry would take my arm and force my wrist to bend to make the band work. They didn't want me to take off the wristband, which is what I had to do to open the hotel room door. My advice is be prepared if your joints aren't flexible. - Barbara

EDITOR'S NOTE: For those like Barbara with less flexible wrist joints, or for anyone who would prefer not to use a MagicBand: Disney will provide you with a plastic RF card for admission/room entry instead of a MagicBand. Simply request it at your Disney Resort hotel. Read more on our MagicBands page.

In mid-April 2014, my wife and I bought annual passes for Walt Disney World. These were linked to our MagicBands. I had previously linked a 10-day non-expiring hopper pass to my band. We visited WDW several times after that. When trying to enter a park on our most recent trip, I was surprised to find that the nine days left on my park-hopper were gone. A cast member at Guest Relations assured me the hopper was used up, so I bought a one-day hopper. Later in the day it occurred to me that maybe my park-hopper pass had been used before the annual pass. A cast member was able to see every day we were in the parks for the past few years, and yes -- the system had mistakenly used up my hopper before using the annual pass. It took a while to work out a solution. Disney could not replace my nine days remaining on the non-expiring hopper as that option is discontinued. They gave me three, three-day expiring park hopper passes to be activated on future visits. My warning: Be sure to unlink your non-expiring hopper passes if you decide to purchase an annual pass. - Carl

If you have planned multiple trips to Walt Disney World with tickets linked to your My Disney Experience account, be sure when you check in that the CORRECT ticket is linked to that stay. For example, I bought a 1-day ticket to use in November after a Disney cruise, but before that I had booked a 7-night package with tickets in June. Both were linked to my account. (It asks you who the ticket is for when you buy it online at disneyworld.com.) When I went in June, my 1-day ticket was used inadvertently, and then 6 days were used from my ticket that came with my package. I discovered this when I went to use that 1-day ticket in November. Of course, the 7th day from my package ticket had expired, since more than 14 days had passed, so I had to buy ANOTHER 1-day ticket to use for November. WDW told me to make sure when checking in to specify which ticket you want to use for your MagicBand. I guess it's not obvious you would want to use a 7-day ticket for a 7-day stay. If you make multiple trips to WDW a year like me, you may run into this trouble. - Jill Benicewicz

If you want to purchase a limited edition or limited release MagicBand (e.g. Frozen-themed), please note that you must have the ticket or annual pass with you to link it. It cannot be linked at a later date. On a recent weekend trip, my husband and I tried to buy one for our son for Christmas and were told that they cannot link the limited editions/releases later, only solid colors can be linked at another time. I just wanted to let everyone know so they don't make any promises or special trips like we did. - Tami Nutt

We had a great time using the new Disney app on our phones and used it often to book last minute ADRs. Something we noticed halfway through the holiday is that the Disney app and the Disney website often offered different dining options and times to each other. For example we were able to make last-minute Chef Mickey ADRs on the app that were listed as being unavailable on the website. Other times we were offered more convenient times on the website that weren't listed on the app. So if you are after a particular time or a particular place, it's worth checking both the app and the actual Disney webpage to see if what you want is available. By doing this I was able to get all the times we wanted even at difficult places to book like 'Ohana and Tusker House, and even Be our Guest. It's worth not giving up looking for those important ADRs even once you are there. - Sophie Galloway

I just noticed that there is a way to find out about refurbishments specifically for when I am visiting through My Disney Experience. Once I have set up my itinerary, I go to that day and under Plan and Manage I choose My Itinerary. Change the date to the day I am visiting a specific park, and under the Parks hours, click on the link "learn what you can do at... (Hollywood Studios, etc.)." When that opens, choose Attractions and a list of all the attractions opens. If you click on an attraction and there are no times available, it's not open on that day. - Cathy

When using My Disney Experience and FastPass+ it's important to note that Epcot and Disney's Hollywood Studios both have Tiered Attractions for FastPass+ You can now only select one premiere attraction out of your three FastPass+ choices. Once you finalize, you can go back in and change an attraction or a time (pending availability).

The latest edition of My Disney Experience allows you to maintain and change your PIN number on your mobile phone. Be sure to make and/or verify your PIN at check-in to avoid potential problems when you try to charge something. It's good practice to make sure your MDE App is always up-to-date because Disney frequently makes adjustments. The iPhone app is generally updated ahead of the Android app. - A Cast Member