A quick note to let everyone know that Will Call tickets can be picked up at the ticket counter (lobby concierge) at any Disney resort, which is something I really wish I had known. Our Halloween Party tickets had not arrived before we left for Orlando. We discovered at check-in that the person who took our reservation, in an attempt to update our information with our new home address, forgot to change the city. Oops... So, with us in Orlando and our tickets floating around our old city, the staff at the front desk did everything they could to try to get us new tickets, but in the end they had to refer us to Guest Relations. That night, in costume, I went up to the Guest Relations window expecting to have a problem, but I couldn't have been more pleased. After checking my ID, my confirmation number, and verifying that the tickets had not been used, the cast member gave me new tickets and even gave me back the $3 I had paid for shipping, without me even asking! So, my advice to everyone is to use Will Call at your resort. If you must have your tickets shipped to you, double check your address and hang on to your confirmation number. Then, if something does go wrong, and you must go to Guest Relations, don't be afraid. Their staff is the best of the bunch. - Sandra DeTora
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