Reviews of Grand Floridian Resort (Deluxe Resort)
A Disney Deluxe Monorail Resort located in the Magic Kingdom Resort Area.
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Reviewed by Anonymous Review Date: 01/19/2020
Rating: (10) Recommended
Everything & then more- cast was amazing...perfectly manicured...rooms clean & comfortable!!!
Pros:Magical from the moment you pull up...
Cons:The cost of course
Reviewed by Joyhardin Review Date: 11/23/2019
Rating: (9) Recommended
We decided to splurge and stay and the Grand Floridian this year. It was such a fantastic experience. We have stayed at other Deluxe Resorts over the years, but the level of attention to detail at The Grand was impeccable. I had put in some room requests prior to our arrival and when we arrived, the CM at the desk didn't seem to have any record of them. He tried to get us into a room close to what we had requested, but didn't have much luck. We headed to the park because our room wasn't ready and about an hour later, a lady from GF called and apologized for the desk CM not having our requests noted and told us that she had a couple further options for us as far as rooms to choose from. She was so nice and we ended up in a room pretty similar to what we were hoping for in Sago Cay.
The room was very clean and well appointed. When we first arrived we were having some trouble with the AC and called the "front desk", which I know is really just a call center. A maintenance man arrived within 10 minute and had the room cool as a cucumber. The first morning, our Keuring didn't work and I called again. Someone from housekeeping was there within a few minutes with a new one and tons of apologies about our inconvenience.
Since we were staying at such a nice resort, we decided to have a couple resort days instead of going sun up to sun down at the parks. We spent 2 days at the pool - we opted for the quiet pool both days and it was fantastic. The first day, they didn't have a server circulating around the pool, so we went up to the bar several times. The bartender was so friendly and remembered our orders when we came back up for additional drinks. The second day there was a server and he was so attentive and got us drinks very quickly.
Everything was very clean. We saw housekeepers all the time cleaning every little nook and cranny of the resort. We ate at several of the restaurants (GF Cafe, Narcossees and Gasparilla Grill) and had great meals.
If we want to splurge again, we will definitely stay here again.
Reviewed by SarahB4 Review Date: 04/19/2019
Rating: (7) Not Recommended
Stayed here in 2013 for a Sonic owners convention with my WHOLE family (11 of us). It was nice, but unless you only want to visit Magic Kingdom and go to the spa, I don’t think it’s worth the money.
It’s a good hotel, but I don’t think it’s any better than a $150-200 per night chain hotel. The decor wasn’t super immersive, there was nothing mind blowing about the room or amenities, and the on site food was just as good as other food around the parks.
It was pretty fantastic to be 5 mins from Magic Kingdom. Also, you could see the fireworks across the lake witch was awesome!
Pros:Close to MK, dining on site, several pools, SPA!!!
Cons:Expensive, pretty far from all other parks
Reviewed by Rebekah G Review Date: 12/18/2018
Rating: (7) Recommended
10 of us stayed at GF for the first time Dec. 9-15, 2018. We are Disney vets and have stayed at WDW resorts many, many times the last couple decades at value and moderate. This was only my second deluxe. We recently became pass holders and DVC members so we will start to stay at more and more Deluxe. Let me preface this trip was a big family holiday celebration with 8 adults, a 4 year old, and infant, which would present challenges no matter where we stayed.
I arrived on ME with some of our party about 10:30am; the rest arrived via car soon after. We got checked in and found we had two upgraded lagoon views from garden views, which was a hit because we could watch the monorail. Great balcony and a peaceful view!
The rooms were not quite ready so we headed to grab some lunch. The only real quick service option for lunch was Gasparilla. It was raining and only has a small inside seating area for the size of the resort so it was crowded even though we arrived about 11am. Food was fine for a QS. Cookies were underwhelming. The cupcakes we had later in the week were much better. That was the only QS meal we ate there, but got breakfast items, mug refills, and snacks all week. While Gasparilla was open 24 hours there are only two Coke freestyle machines (we found two others at the beach pool on other side of resort but those were limited hours). There was always a backup and mid day multiple flavors were frequently out.
We got the text rooms were ready shortly after lunch. We had no park plans the first day so we were glad to get situated with the large group. We were put in adjoining rooms in Sago Cay (lobby of buidling was beautiful). The rooms were clean and nicely appointed. We had the crib we ordered and were brought more Kcups. Both driving groups were able to get CM with golf carts drive to their cars and get their luggage, which was awesome since it was raining and the one car had two kids and a lot of stuff. Their only complaint driving is CM were not as helpful when they arrived to help direct to non-valet parking.
Those of us ME guests received our checked bags shortly thereafter. We had purchased military tickets so we needed to go to TTC to activate. This was our first experience with how inconvenient the transport is if you are staying there. We'd used resort monorail many times prior trips for dining and resort exploration, but it's not as fun when you are staying there. At this point (about 2:30pm) it finally stopped raining. We went to the monorail station and it was very backed up. We decided to take our chances walking to TTC. It took 7 adults a full 20 minutes at a brisk pace to make it to TTC, but we decided that was better than waiting for multiple monrails before we would get on. I upgraded my ticket to Gold annual pass, and the CM at TTC was very efficient with our group.
We had earlier dining reservations at Cape May (we decided before the trip, we would drive since we had two cars and that was the right choice after the monorail earlier). We had some time and the weather was good for December swimming for we northerners so we checked out the quieter pool in center of resort. The zero entry was fantastic for the four year old and for wading adults who did not want to get soaked. The pool was huge and not very crowded. We enjoyed that pool several times throughout the week. The hot tub is large and accommodated a lot of people. We went to the beach pool once, which was nice, but smaller and not as good for little ones wanting to swim. The four year old kept saying she wanted to go to the pool with "nothing." Aka, no slide. The beach pool was a little warmer.
We did eat at 1900 Park Fare, my first time for dinner (I'd done character breakfast before). We had a 4:20 reservation, which I would highly recommend. It was not very crowded compared to some of the lines we saw outside the restaurant many times walking through. Food was above average for a character buffet and the 4 year old loved Cinderella and the adults found the stepmother and sisters amusing.
The main lobby was exquisite as it always is for Christmas, but staying there for the first time, we found the lobby very crowded much of the time, which was inconvenient for those "living there." The gingerbread house had a constantly long line as did the photo pass for Christmas tree. We went a couple times later in the day before closing at gingerbread house. Less crowds, but they would be out of things and one night the cookies we got were inedible. Guest services gave us our snack credits back.
Overall, this is an amazing resort that feels so 5 star, less Mickey, and we did enjoy so much staying there. But, our biggest critique was transportation. While MK is so close, you cannot walk there. By the time the resort monorail gets around to your resort, there's usually minimal space. Security can get backed up. Going to MK, we took the boat one morning, but that was no better. It still took 20 minutes from the time we got on the boat because it stops at Poly first. Taking the boat back from MK is nice cause GF is first stop, but the boats fill up cause they hold 34 people and they only run one during day it seemed. One day we walked out to leave MK midday, and just missed boat. CM recommended monorail would be faster cause boat would not be back for 20-25 minutes. We walked right on a monorail, but it takes a full 20 minutes to go from MK to GF (sometimes longer) cause of all the stops. It just seems like being that close with the price of the resort it should be easier to get to and from MK. Somedays I would have been happier getting on a bus.
Going to Epcot is even worse. As I noted, at a brisk pace you can walk to TTC from GF in 20 minutes, but there was no way we would do that with 10 people and 2 little ones. So, we had to take the resort monorail (a solid 15 minutes on a good trip) to TTC, then unload, walk across, wait for Epcot monorail, ride over, and have to go through security AGAIN! A CM said they're working on fixing this, but we had to go through security at resort and again at Epcot. The return trip was a little better since we were second stop after TTC. If you're staying at Poly, you can walk to TTC; if you're staying at Contemporary, you can walk to MK. If you're staying at GF, one of the most expensive resorts, you can get no where fast. My husband and I stayed at AK lodge for the first time this past January, I came into worried about tranzport. While we were farther from all the parks except AK, we just walked out and got on a bus. It may have been a longer bus ride, but a much smoother experience. I much preferred going to HS and AK from GF because it was much easier logistically. I know Disney transport is not always the best, but I just expected a little better since monorail resorts are so pricey.
As a first time resort monorail stay (a longstanding Disney dream of our whole Disney family), I just expected getting everywhere to be easier for what you're paying. As DVC members, I want to stay at the other monorail resorts to compare. I'd stay again at GF, but now know what to expect in transport.
Pros:Lovely grounds and rooms, surprisingly compact
Cons:Transportation between MK and Epcot, busy lobby
Reviewed by Anonymous Review Date: 12/18/2018
Rating: (8) Recommended
Gorgeous hotel but not as convenient as a location you'd expect
Pros:Beautiful grounds, deceivingly compact
Cons:Getting to and from MK and Epcot
Reviewed by llhoff Review Date: 09/28/2018
Rating: (9) Recommended
Our family of 5 recently stayed at the Grand Floridian for 2 nights following 3 nights at Port Orleans Riverside. It had been many years since we had stayed at the Grand Floridian, but it definitely lived up to the positive memories we had from our previous stay. Our room was on the 2nd floor in building 9, Big Pine Key, which was convenient to the main building and both pools. Our room had a lovely view of the wedding pavilion and the Polynesian Resort just across the lake. The room was lovely, clean, and well appointed. We had everything we needed. It was very comfortable for our family of 5 with no complaints from our 17 year old who slept on the pull out couch. We opted for turndown service which our kids loved for the Ghirardelli chocolate left on their pillows each night.
We spent most of our time in the parks and didn't really have time to take advantage of a lot that the resort has to offer (maybe next time!). We did have an evening at the pools which were uncrowded and peaceful. The large hot tub was a nice bonus. We watched the fireworks from Mickey's Not So Scary Halloween Party from the marina area one night, which was really nice, as they have the soundtrack piped in. We took advantage of the quick service location, Gasparilla Island Grill, one evening for a late dinner. The food was as good or better than most of the resort quick service locations we have eaten at. All of the cast members we interacted with were friendly and helpful throughout the resort. Having the choice of monorail, bus, or boat to the various parks was very convenient. Our whole family really enjoyed our stay here and wished we could have stayed longer. We would like to return, however, even with a discount, the room rates here make it a rare treat for us. Nonetheless, we had a very nice time and would definitely recommend it.
Pros:convenience, atmosphere, service
Reviewed by Dutch Review Date: 09/28/2018
Rating: (1) Recommended
This was my second stay at the Grand Floridian. My family was booked into the Big Pine Key building. The resort's lobby is truly magnificent and after a near non-stop drive from Atlanta, the live jazz and relaxed atmosphere is a balm to the weary traveller. The attention from cast members at this resort is second to none.
The theming of this resort is decidedly "grown up Disney" and a bit more fancy than my t-shirt and shorts wardrobe. But it's ok, it's Disney after all.
Our room was very spacious and accommodating for a family of 5 (mom, dad, and three daughters ranging in age from 19-12 and full size humans). We were situated on the Seven Seas Lagoon and the views were beautiful. We faced the Polynesian Resort and Wedding Pavilion and also had views of the monorail line. At night the sounds of the Friendship bells and the Magic Kingdom railroad could be heard clearly adding a wonder bit of atmosphere.
We took advantage of the food court several times during our stay. One night we sat outside of the food court eating desserts and watching the fireworks from the Magic Kingdom (the soundtrack of the fireworks is played over the GF Resort sound system). That was a nice touch.
We also used both pools late at night. They were of course practically all to ourselves due to the late hour.
Pros:Beautiful setting, smaller sized grounds than many Disney resorts, opulent and reserved styling is great for grown-ups and those with more high-end tastes
Cons:Cost, feels "less fun" or little kid oriented, unless of course your little kids are used to a 5-star, high-end lifestyle
Reviewed by TLynch Review Date: 09/26/2018
Rating: (8) Not Recommended
Stayed for one night on the way back home to celebrate our anniversary. Quite expensive.
Pros:Beautiful property. Great view for the fireworks. Restaurant was good.
Cons:Expected better customer service. Wore the Celebration button and only one person in the hotel acknowledged it. Was surprised.
Reviewed by rijndar2 Review Date: 09/11/2018
Rating: (3) Not Recommended
My partner and I decided to spend twenty-three days and nights in Orlando, Florida, to celebrate his retirement and sixtieth birthday and my seventieth birthday. Being no strangers to annual visits to Disney World since 2000 we spent our first sixteen nights at the French Quarter, then four nights at the Hyatt Regency in Orlando to attend the annual Flute Convention, and our last three nights at the Grand Floridian, our first visit to this resort. We even secured the Chefs Table at Victoria and Albertâ€™s for our second night at the Grand Floridian. Scheduling our stay at the Disney World resorts in this way gave us access to the Magical Express service since we travel from the Los Angeles, California, area. We always prefer to use the â€œred-eyeâ€ flight from LAX, and with Magical Express we arrived at the French Quarter by 6:30 AM to check in. The only request we made was for early housekeeping because we are typically exhausted by 2:00 PM and wish to return to a cleaned room. As with all previous visits to Disney World resorts save for one visit to the Animal Kingdom Lodge, our room would not be ready until 4:00 PM.
Neither my partner nor I can sleep aboard an aircraft even if we have been up and busy the entire day. By the time we leave for the airport three hours before flight time, endure a five-hour flight, set our watches three hours forward, and spend an hour riding the Magical Express service to the resort, we are beyond exhausted. Of course it is our choice to make these travel arrangements, but it boggles the imagination that Disney World housekeeping has from 11:00 AM checkout time to turnover a room and cannot give us access to our room any earlier than 4:00 PM. From conversations with housekeeping staff, they must turnover a room within twenty-five minutes but most can do it in twenty minutes when pushed. We have also heard many reports that Disney World has been finding ways to reduce its housekeeping staff. We were even offered a very small monetary incentive to forgo daily housekeeping altogether. Since rooms are generally assigned several weeks prior to a guestâ€™s arrival, no pleading, begging, or â€œcash under the counterâ€ will get you into your assigned room much before 4:00 PM. When we arrived, fortunately for us we only had to wait thirty minutes before the food court opened at 7:00 AM. My scooter arrived at 8:00 AM as promised and we were off to EPCOT in order to make our way to the Dolphin Resort to pick up our car before 2:00 PM. After a very nice meal at Lobster Buffet we finally received a Text Message saying our room was ready. Across the street from the restaurant is a Publix grocery store where we purchase breakfast items, snacks, and water in a feeble attempt to reduce the food budget. We can purchase a pack of twenty-four bottles of water for the same price Disney World charges for one bottle of water at any of the resorts or parks!
We typically fall into bed very early the first night regardless which resort we stay at. And we try to utilize every opportunity for Early Magic Hour at the assigned park for that day. We have been known to ride on at least half of our favorite attractions during that single hour. But as the park begins to fill with locals and late arrivals the opportunity to ride on other attractions become less and less feasible. It is a terrible mistake not to utilize the Fast-Pass system, but those Fast-Passes must be made far in advance and that requires planning and scheduling. It is worth using Excel to keep a schedule of Early Magic Hours, Late Magic Hours, Fast-Passes, and dining reservations. Rarely can you walk into a restaurant for dinner and expect to be seated without a reservation. By mid-afternoon we have generally covered most of the park, gone on all the rides and visited the attractions we intended, eaten a few snacks, and consumed at least one meal. And every day when we returned to the French Quarter we found our room fresh and clean.
Our suite at the Hyatt Regency was beyond fabulous. We had a very comfortable living room area including a full-sized desk and a 65-inch flat screen TV sitting on a long credenza with ample drawers and shelves. The well-appointed bedroom area included a snack area with a refrigerator, coffee maker, and a wall safe in the large closet. The bathroom had a full-sized tub and shower with safety bars which I require. Even a tub mat was provided. To summarize, the floor space of this suite was at least 2.5 times larger than the floor space of our room at the French quarter, and it cost 2/3 what we paid at the French quarter, even with our pass-holders 25% discount. The Disney experience comes at a very high cost.
The crowning moment of our Orlando celebration came when we arrived at the Grand Floridian. One is generally awe-struck by this majestic structure. We reserved a room on the concierge level with a theme park view, room 4006. As always, our room was not ready, and we were invited to wait in the private lounge area on the fourth floor where there was plenty of food to snack on; and wait. At this time I returned to the third floor to speak to a concierge to request early housekeeping. He asked me at what hour I would like the room cleaned. I told him any time before 2:00 PM because I had to rest, and we had reservations at the Chefs Table the following evening. He assured me that our room would be cleaned before 2:00 PM during our stay. The view of the Magic Kingdom from our balcony on the third floor was exquisite. The fireworks display that evening was visually outstanding, but marred by our neighbors on both sides with their very loud talking and shouting, so the accompanying music was barely audible. The next day we returned to our room fully exhausted at 2:00 PM and found our room as we had left it early that morning: no housekeeping had been done. Nearly in a rage, I stormed down the hall to the speak to the concierges and found three milling around their desks. With a firm and forceful voice I informed these concierges that we were assured our room would be cleaned by 2:00 PM. It was important to us, and not for some silly reason, either. I told them yesterday we have reservations for the Chefs Table, we need to rest, and we needed time to properly prepare our evening clothes. I told them I need to have this room cleaned now! Someone from housekeeping finally arrived to our room 45 minutes later. I requested to speak to a manager at the front desk downstairs. Nearly 30 minutes later the manager of housekeeping met with me. I told him this was not a housekeeping issue; rather, it was an issue with the concierges who "assured" me our room would be cleaned by 2:00 PM. This manager told me our room will be cleaned by 2:00 PM the next day, our last day. Then he wanted to know what I wanted for restitution. I told him I wasnâ€™t looking for restitution. He said that he will speak to his manager and they would decide on some form of restitution. We heard nothing further from hotel management.
Our experience at the Chefs Table was beyond our wildest expectations. There are no words to describe this experience. After this meal it was simply wonderful to have a room just upstairs and be able to fall into bed completely sated, and totally exhausted. The following evening we immensely enjoyed the Magic Kingdom fireworks from our balcony because we had no neighbors to mar the experience. Was the Grand Floridian worth $1000/day? Our room badly needed a facelift: the plumbing for the bathroom sinks had issues, there were no safety bars in the shower, I had to request a tub mat, some of the electrical sockets did not have power, most of the switch and plug plates were lose, there were few drawers in the credenza and they were small, and the carpet was sadly worn throughout and stained in several areas. We were both happy to leave the Grand Floridian and glad our trip to the airport on the Magical Express service was on time and uneventful.
Pros:Excellent theme park view
Cons:Room and concierge
Reviewed by jaghoffmom Review Date: 04/15/2018
Rating: (10) Recommended
everything about this resort is great. really appreciated how the cast members treat the guests
they treat you like royalty. rooms are beautiful and really enjoyed the view. stayed there in March 2018 and hope to stay again.