Reviews of Walt Disney World Swan (Deluxe Resort)

Reviews

25

Rating

7.32 / 10

Recommended By

72%



Reviewed by Anonymous Review Date: 12/11/2022

Rating: (9)
Recommended

The Swan staff were all incredibly kind and so helpful! They made our honeymoon so special! We came back to rose petals all over our bed one day, wine and glasses another day. The bell hop were all so helpful and quick. The pools and hot tubs were so nice. We stayed for 7 days and enjoyed every minute.

Pros:

The Disney buses are chartered! Really nice buses. The boats to Epcot and Hollywood studios were great!

Cons:

The food on property was very over priced and not good-at all.
0 Users found this helpful.

Reviewed by Anonymous Review Date: 05/21/2022

Rating: (1)
Not Recommended

The bottom line is the Swan bell services lost our luggage and lied about it. My husband is a diabetic and had critical medicine he was without for almost 5 hours. I had to call the \"central\" phone number you are required to call six different times, only to be put on hold for 20-45 minutes each time by a representative who did not know how to solve the problem. The problem started on May 15 at around 7:30 AM when we were checking out and asked bell services to transfer our luggage to the Beach Club Resort. I filled out a card with my name, cell phone number and destination. Bells services person assured me he would call his service to deliver our luggage to the Beach Club resort, less than 1 mile away. When we checked into our Beach Club room around 5:30 my husband called for bell services to deliver to the room. Beach Club bell services did not have the luggage. When BC bell services called over to the Swan, they were told they could not provide BC any information about the luggage. I called Swan central number and was put on hold for 30 minutes then told it was being delivered now. 1 hr later, it had not been delivered. BC bell services and I called Swan several times and were told a variety of responses (luggage had been delivered and BC lost it, luggage was out for delivery, BC picked it up, and my favorite, we don't know where your luggage is). Thank heaven for the BC bell service person who drove her personal car, missed her dinner, and first went to the Swan, then started driving to all the Disney resorts looking for our luggage. The BC bell services finally found that it had been delivered to the Boardwalk resort. This was sometime between 9:30-10 PM. The tactic to put someone on hold because you don't want to help solve the problem only exasperates the frustration. Oh, and please take off the repeated message while on hold about how it is the Swan's goal to provide exceptional customer service. I am grateful that my husband did not end up in the hospital due to a medical emergency for not having his medication and to the Beach Club bell services employee, Julia, who went above and beyond to find our luggage.

Pros:

Great Location!

Cons:

Terrible service from bell services and central phone contact
0 Users found this helpful.

Reviewed by GrammaMagicto5 Review Date: 05/17/2022

Rating: (8)
Recommended

We stayed at the Swan at the end of April. The rooms were very comfortable, standard hotel rooms. The location to Epcot and Hollywood Studios was perfect.They are both within walking distance or boat taxi. We loved the beautiful pool area. Our family enjoyed unwinding in the pool after we dined at one of the Dolphin restaurants. It was very refreshing.

Pros:

The Swan is beautiful inside with friendly and helpful staff. We were glad to take advantage of the beverage/snack center inside the Swan and there is a fun gift shop to browse as well.

Cons:

We had some issues with getting our room cleaned as often as we wanted. The buses are very comfortable coaches for rides to the parks. We didn't like the bus to Magic Kingdom because of where the drop off points are and the need to change buses at the transportation center. This is probably not Swan's fault. We ended up going to the Boardwalk and riding their buses to Magic Kingdom.
0 Users found this helpful.

Reviewed by Anonymous Review Date: 04/11/2022

Rating: (7)
Recommended

I stayed at the Swan last trip. The Swan and Dolphin do charge a resort fee, but even with the resort fee they are at least $300 cheaper a night than the cheapest standard rooms at Yacht, Beach, and Boardwalk. You are still eligible for early morning and deluxe evening hours as well as booking your restaurants 60 days in advance. The location is great being able to walk to Epcot and HS, or take the boat. I personally walked to avoid crowds. Some complain about the buses for AK and MK because they don't drop you off at the entrance like the rest of the Disney resorts. I didn't have an issue with this. I found the Swan and Dolphin buses to be minimally crowded. I never had to worry about standing-room only like I have in past years with the Disney buses. I didn't mind being dropped off at TTC for MK and having to take the boat over if it meant a less-crowded bus.

The staff I didn't find to be as nice as at an actual Disney resort. We had an issue with our bathroom fan not working the entire week of our stay. I texted the resort twice and was told engineering would like at it, and they obviously never did. I complained upon check-out and they refused to do anything for me. I wrote a letter to management and it took 3 months to get a response back from a manager finally who is offering me a $150 credit to use towards our next stay (we are staying at the Dolphin 1/2 the week and Yacht Club the other 1/2 of the week next trip because Swan & Dolphin was already fully booked for the week we're going).

I do hear online of others saying that the management and staff aren't the greatest at the Swan and Dolphin, which is a shame because the location is fantastic and it's so much cheaper than Yacht, Beach, and Boardwalk.

Magic-bands do not work at the Swan and Dolphin. They will give you a room key. And for some reason if you book a package MDE will not let you add your park ticket #'s until you check-in. Both years my travel agent had to call Disney for me to add a temporary generic park pass to my account on MDE so I'm able to book restaurants ahead of time 60 days out.

I do wish when the Dining plan returns that Swan and Dolphin resort guests were eligible, but they are not.

Pros:

Cheaper than Yacht, Beach, and Boardwalk ; walking distance to Epcot and HS

Cons:

Not dining plan eligible ; magic-bands do not work to open rooms - you'll get a room key ; you cannot link your Disney tickets to MDE until check-in ; staff and management are not as accommodating as at an actual Disney hotel
0 Users found this helpful.

Reviewed by tgrandolph Review Date: 03/14/2022

Rating: (9)
Recommended

I stayed here for 4 nights in December 2021 in a suite: 1 queen/queen room and what the Swan calls a "parlor," which was a large living room area with a sleeper sofa, large dining room table, balcony, and a full bathroom.

Pros:

The rooms were a good size, especially the parlor. We needed a 3rd bed (aka the sleeper sofa), and having the 2nd bathroom was an added perk. I love the Swan/Dolphin property and all that comes with it. Plus, location!

Cons:

It wasn't cheap, but what at WDW is?!?
0 Users found this helpful.

Reviewed by Anonymous Review Date: 12/19/2021

Rating: (7)
Not Recommended

I stayed at the swan around the holidays. One thing was it was not very decorated with hardly any lights and wasn’t very festive They had Santa and some very unorganized activity’s. Staff is pissed off. Lacked Christmas spirt. Food menus are tiny/overpriced food and not very tasty.good transportation to parks and back. Pretty nice hotel well taken care off. Looks nice from the outside.There is really like 2 pools not 5. And they are all average with good pool side service. I didn’t feel like a Disney hotel tho, a little Disney shop and that’s about it lacked Disney/ Christmas spirt

Pros:

Good transporting to and from parks early access to Disney parks

Cons:

Not decorated for Christmas/ Disney themed Bad restaurants
0 Users found this helpful.

Reviewed by Anonymous Review Date: 12/05/2021

Rating: (1)
Not Recommended

After staying at the Swan resort for a business meeting and upgrading rooms to a “balcony suite”- I came home with more than expected. Understanding that bed bugs are part of the hotel industry, getting in contact with the hotel to let them know of this unexpected and unfortunate experience, took over an hour. Once I was able to finally get in touch with a manager, I was told “housekeeping would be in contact”. I called to let them know about this terrific experience and was hopeful it would prevent future guests and families getting bed bugs. Instead, I have yet to when receive a call regarding this matter. After reading many reviews, this seems to be the manner management acts in and nothing is done until legal action is taken. Very disappointed in this establishment considering the cost of the resort- much less the costs of removing effected items and pest control at home.

Pros:

None

Cons:

Bed bugs
0 Users found this helpful.

Reviewed by bringouttheredhead Review Date: 10/04/2021

Rating: (6)
Not Recommended

Reviewing this hotel is difficult and I wish I could give it two different ratings. As a Marriott brand hotel, it is very nice. The hotel is beautiful, the rooms are clean, if not a bit boring, the beds were nice. I would would say a solid 8. However, if you are looking for some Disney magic, it is sorely lacking. I would say a 4. There was no transportation from the airport, which we don't use anyways. Transportation to the parks and Disney springs is spotty at best. You cannot use your magic band to charge in the parks. Employees seemed to lack the cast member spark and weren't very friendly. It is very close to Epcot and Hollywood Studios, but not much different in price from the Boardwalk, Beach or Yacht Club. If you want Disney, I would suggest staying in one of those.

Pros:

Close to Epcot and Hollywood Studios Clean You can use Marriott Points

Cons:

No Disney Magic Unhappy employees Transportation
0 Users found this helpful.

Reviewed by Anonymous Review Date: 09/19/2021

Rating: (4)
Not Recommended

I like the location but...

Pros:

location, comfortable beds

Cons:

Rude staff, not Disney transportation, extra fees
0 Users found this helpful.

Reviewed by ImWhyTheRumIsGone Review Date: 09/07/2021

Rating: (5)
Not Recommended

I stayed here for a work conference. The resort is very nice, comfy bed, great location...that said, I would never stay here for a vacation because it definitely lacks the magic of other resorts. This resort is used a lot for conferences and you can feel that energy. When I stayed, the buses were also shared with the Dolphin, Boardwalk, and Beach Club (ugh.)...I thought that was bad. Now they no longer use Disney buses. They use Mears. Not a big deal, right? Well, now you get dropped off at TTC if you're going to Magic Kingdom. So you wait for a bus to take you to TTC, then you wait for a boat, monorail or bus at TTC to take you to MK. No, thank you. In addition, there's a resort fee. I can rent DVC at Boardwalk for cheaper, be closer to both Epcot and Hollywood Studios and I can remain in the "Disney bubble."

Pros:

location, walkable to Epcot and Hollywood Studios

Cons:

bus transportation is sub-par, resort fee, not "magical," feels like a conference resort with very non-magical people (because it is)
0 Users found this helpful.

Other topics in Disney Resorts