Reviews of Old Key West Resort (Disney Vacation Club)
Reviewed by mommom Review Date: 01/15/2013
Rating: (8) Recommended
Had 2 villas, 1 bedroom and 2 bedroom. 2 bedroom the pull out sofa was broke. The 1 bedroom, where I did the cooking for 12 was missing a lot of items from the kitchen. Was put in a handicapped villa and was told the only difference was the shower. This room was completely different. Was not happy with room. But this is still our home away from home.
Pros:
resort is beautifulCons:
missing items in kitchenReviewed by slapps Review Date: 01/07/2013
Rating: (10) Recommended
We started our stay at Kidani Village for 5 days and then transferred to Old Key West on December 31st with our great friends from Upstate New York. This was our 2nd stay at this resort and we just love everything about it. The rooms are huge, we stayed in a two bedroom villa and it was wonderful. All of our needs were met and check-in was a breeze. The pool is a very nice perk of this resort. The bedrooms were huge and the beds wonderful.
The only problem we had was I paid part of our room tab on a Disney gift card we purchased for food and other items we charged on our room. I went to the front desk and spoke with a guest service member. I explained to her what I wanted to do, several times. I told her several times I wanted the $500.00 gift card applied to my room charges and did not want my credit/debit card charged. This was 8am. About 8:30pm I was looking at my checking account on-line and noticed a $500.00 charge on my account I thought it was a hold and it was from Disney. I then walked back to the front desk and asked why there was a hold on my card. The person I spoke with was Jerry. Jerry said you paid $500.00 at 8am this morning. To make a long story short the person in the am never charged my gift card, Even though I saw her swipe the card,I had in the mean time thrown my Disney Card in the outside garbage. I went and sifted through the garbage and found the card and had everything redone. I then had the charges reversed on my card and applied the Disney gift card. The thing that angered me was I asked at least 3 times when I did the transaction to make sure she understood. On the bright side Jerry was wonderful and the manager on duty that evening was great.
Even though I had a bad experience with cards it all worked out and I learned to never throw my gift cards out. Overall wonderful vacation and we love Old Key West.
