Reviews of My Disney Experience
Reviewed by Anonymous Review Date: 10/20/2021
Rating: (1) Not Recommended
Please!!! Read this review and save yourself time, money and heartbreak. My family and I went on our first vacation in 4 years! We originally were planning on going pre Covid and had to postpone it. During that time my dear friend in FL whom I hadn\\\\\\'t seen in many years and who I wanted to introduce my boys to, died from complications from Covid. She had received 1 Phiser shot and this was back in February. We decided to go to go to FL anyway so we could take the kids to Disney World and do Boo Bash when we were there. My middle, bio son hadn\\\\\\'t been there since he was a year old and the other two son\\\\\\'s who we\\\\\\'ve been fostering with the intention of adopting for 3 1/2 years had never been there.It took me 6 hours of waiting on the phone to get tickets but I did. The thing that I was most excited about was the cool Halloween photos, so I purchased memory maker. We were only able to go for 2 days. The first morning was spent at Animal Kingdom. The evening we were not able to arrive at Magic Kingdom until 8pm although we were allowed to enter at 7pm.(We didn\\\\\\'t realize that we would have to deal with the tram.) The second day was spent at Hollywood studios. At Boo Bash we didn\\\\\\'t even make it all around the park and there were a few things we were sad that we didn\\\\\\'t get to experience. We had waited in line 3 times to get these cool Halloween pictures. We had one taken with the kids at Animal Kingdom for the Lion King and 2 at Star Wars Galaxies Edge. I normally don\\\\\\'t ever pose for pictures. I did because I was excited about the special effects. We were told we had 30 days to download the pictures. Our 30 days were approaching and I tried scanning the card I was given. It wasn\\\\\\'t working. So I called Disney. I was on hold for an hour and a half and the lady wasn\\\\\\'t able to help me but she gave me another number to call in the morning. As soon as I got home from work in the morning I called the number. I couldn\\\\\\'t get through. I kept getting a message that the call could not be connected. This was the same message that I received for 4 straight hours when I was trying to get through for Boo Bash Tickets(I literally called a 1000 times from multiple phones) so I kept trying. I tried that number 25 times today. Finally I started calling any Disney number I could and I got through on one. I was on hold for an hour and a half when I accidentally hung up. I called back and was on hold for 30 minutes when the phone hung up on me. Then I called again. I kept hitting 0 and saying I just want to talk to a real person. A guy picked up pretty quickly of course while I was trying to stop a fiasco with me kids who had been ignored all day because mom was on the phone.He asked what I was calling about and transfered me to photo pass. I was then on the phone for another hour waiting. The guy told me that my photos were already downloaded. He was rather rude while I searched for them. I\\\\\\'m sorry but the My Disney Experience website is awful. (I\\\\\\'ve literally spent over 24 hours(total on hold trying to figure out how to do things on that website). When I saw the pictures I was extremely upset. I had spent 169 dollars and wasted my family\\\\\\'s time and most of the pictures were pictures that I could\\\\\\'ve and did take myself. The only differences were that I was in them(even though I never actually wanted pictures of myself anyway) and my family were standing in really stupid poses that we only stood it because we thought something cool was going to happen. If the photographers who were mostly crabby and rude had told us why we were standing like that, I would have said, \\\\\\\"yeah, that\\\\\\'s okay, we\\\\\\'d prefer not to take that picture. Plus we wasted our time in line for these pictures. We took three at Boo Bash but only 2 were downloaded. The camera must not have scanned one. The ones we got were in front of Gaston\\\\\\'s tavern and one in front of Fantasy Land. Neither of these locations meant anything to us. Why would we take our picture in front of them? I have no idea? The Toy Story one the next day had toy soldiers parachuting from the sky which was kind of cool but it was in just one terrible picture. There was one of the Star Wars pictures that had tie fighters. We were standing there like idiots while they were attacking. Shouldn\\\\\\'t one if the kids pointed them out? Or shouldn\\\\\\'t we have been ducking like they were shooting at us or something? We did have one with our hands out like we were using the force and I expected Darth Vader to show up there or something instead we all look like idiots holding our hands out to nothing! Why would we do that???? There was nothing there for us to pretend to be using the force on. What a stupid picture!!!!
I was so disappointed after my stressful day trying to get through to Disney and then seeing those pictures that I immediately burst into tears. I tried to explain to the guy that I felt guilty that I wasted my family\\\\\\'s time and to try to figure out why I would pay so much money for something I could take myself. He was just getting mad at me and he wasn\\\\\\'t listening to what I was trying to explain to him through tears. I just was in shock. He suggested that I just call back later when I was able to pull myself together. After being on hold for 4 hours. I really didn\\\\\\'t want to do that. He put me on hold while he spoke to his leader(I\\\\\\'m not trying to be funny, that is what he kept referring to her as. )Anyways I was put on hold for another 20 minutes during which time I had to run my youngest to a class. When I was driving he said his leader added some effects in the pictures. I said I was currently driving and did not have access to my computer. I said that I had thought it over and I just wanted them to dispose of the pictures. For the most part I already have them on my phone and If they could reimburse me for the memory maker. I tried to explain to him why I was sooo upset. He kept saying that there is nothing he could do to fix it. I said I just wanted to be guaranteed that my review was posted because I wanted to make sure that someone like me didn\\\\\\'t make the same devistating mistake I did. I said I wish someone like me had printed this review in the first place. He took down all my information and asked if I wanted a Disney gift card or a check. I said a check because where am I going to use a Disney Gift Card. I probably won\\\\\\'t be back for at least another 4 years. He said it would be 6 to 8 weeks before I actually received the check. I actually have not received any kind of an email on this matter so I actually don\\\\\\'t even know if I will ever see this supposed refund for pictures that I would never waste my time or money printing off. They\\\\\\'re really not good. Then he did let me speak to his leader who was a little nicer. I tried to explain that I\\\\\\'m sorry, I\\\\\\'m just so upset and trying to come to terms a with it and that I\\\\\\'m terribly embarrassed because I\\\\\\'m in this public place and I can\\\\\\'t stop crying that it\\\\\\'s just the shock and disappointment that I didn\\\\\\'t get what I expected. She did add some bats in one background and a witches brew in another. I appreciate the effort but it\\\\\\'s not that exciting. The one I was looking forward to the most was the headless horseman because we had visited Washington Irving\\\\\\'s grave in Sleepy Hallow on our trip. The guy told me that that photo op was in Liberty Square, a place we didn\\\\\\'t even make it too. I\\\\\\'ve spent hours crying. I guess I spent 3000 dollars at Disney in two days I just was sooooooo disappointed. I just wanted someone to listen to me and show empathy like they actually cared. Now my hope is that others read my review and don\\\\\\'t have the Terrible experience I did.
Cons:Horrible experience that I will not soon forget!!!!!
Reviewed by FishinGoofy Review Date: 09/20/2021
Rating: (8) Recommended
This app is mandatory for any Disney vacation. Familiarize yourself with it and make sure you know how everything works. It makes it easy to make/change dining reservations, fastpasses (soon to be lightning lanes), and makes it super easy to check into your room as well as unlock the door. I would give a higher rating IF the app didn't absolutely decimate my phone battery, and wasn't so glitchy. When you are in the park the app does have a tendency to crash when there are a lot of people.
Pros:Has literally everything at your fingertips
Cons:can be glitchy, can be confusing for non-tech-savy people.
Reviewed by Anonymous Review Date: 07/01/2021
Rating: (5) Not Recommended
A good experience for kids/grandkids.significant problems with our keys functioning properly for our rooms and park entry.
Pros:Kids had fun. Employees were nice to deal with.
Cons:Contacting Disney was difficult. Each time we called there was an hour hold time. Some of the reservations people were lacking knowledge especially if one wants to add a room or make simple changes. Very frustrating. Also almost all hand sanitizers in the. Magic Kingdom were empty. They need to have a call back system so the costumer is not so inconvenienced.
Reviewed by dreamtripp Review Date: 04/14/2021
Rating: (8) Recommended
I love this app. It has everything you need to plan your trip and is a very intuitive and user-friendly app - easy to navigate and easy to store your info and plans for upcoming trips. Its a great way to organize and plan.
Pros:User-friendly and organized
Cons:Sometimes laggs in parks when many people are accessing it.
Reviewed by tga1828 Review Date: 11/30/2020
Rating: (8) Recommended
Used this app non-stop for planning and executing everything on our trip.
Pros:Useful as your door room key. Mobile Food Ordering. Express Check In. Accurate Mapping and Wait Times.
Reviewed by GabiChristie Review Date: 09/22/2020
Rating: (10) Recommended
I'm a planner. Planning things is what I do for fun. So MDE is a dream come true for me. Being able to have my trip booked in advance, from Fast Passes, to reservations, even down to the food we will order, is an awesome feature. It's easy to navigate, and I didn't encounter any problems. Depending on where you live, you do have to get up at crazy hours to book those prime fast passes (from Canada it was a 3am wake up). But worth it for me!
Pros:Ability to plan everything in advance, easy to use, fun.
Cons:Would be a nightmare for anyone who doesn't enjoy planning.
Reviewed by Anonymous Review Date: 01/29/2020
Rating: (9) Recommended
Honestly, the last time I went to disney was last April, but I still think this was extremely helpful. From Fast Passes to wait times for different attractions, it helped my day go smoother and allowed me to spend more time having fun with friends rather than worrying about having to wait in a long line miserably. As long as you know what you're doing, it's worth it.
Pros:Know wait times (able to go to more attractions with faster wait times) Quickly find fast passes
Cons:A slight difficulty navigating (but that's from the perspective of a teen)
Reviewed by Anonymous Review Date: 01/17/2020
Rating: (10) Recommended
I will never visit Disney World without participating with the My Disney Experience. It was easy to use, it helped me keep in track of my dining reservations, fast passes and it simply allowed my family to enjoy our time together.
Pros:Time saved at the park allowed me to get my fast passes and dining reservation
Cons:sometimes issues with the password when opening the program
Reviewed by KimH134 Review Date: 04/21/2019
Rating: (9) Recommended
Convenient to have all plans in one place.
Pros:Can see all your predetermined plans in one app. Can schedule right from the app too. Even easier to use than before.
Cons:If you are having problems with your phone, it can be a hassle.
Reviewed by SarahB4 Review Date: 04/19/2019
Rating: (8) Recommended
The website is FABULOUS for planning. I could not go without it. I have always had trouble with the app though. It seems like unless you have the most recent iphone it just crashes constantly.