Reviews of Wilderness Lodge (Deluxe Resort)
Reviewed by dandnmom Review Date: 02/11/2013
Rating: (3) Not Recommended
After trying Value & Moderate Resorts on prior vacations, booked a room at the Wilderness Lodge. The greeting was wonderful - didn't even have to check in- the package was brought to us and we were oriented to the Lodge. WOW - what incredibly beautiful surroundings. No theming detail was missed.
Paid extra for a Courtyard View - this was a waste of money! Was on the second floor - only saw trees off the balcony w/ a glimpse of the pool & nothing of the geyser or lake. Food in quick-service was very good but the actual serving area was much too small for a resort of this size. Food service staff was best we've ever met.
On second to last day, my son (who has Asperberger's type problems) had a meltdown which involves crazy levels of crying - the Manager saw this and interferred - said he couldn't have any situations where children were obviously upset by their Parents. Tried to explain son's needs and interventions - he didn't listen. He threatened to call Authorities if we didn't follow his advice and separate our son from the rest of the family for the night - ruined everything!!
Next time - will do Moderate or Value where we can spread out and have more privacy - if our son gets overwhelmed and starts to have a meltdown, will be able to just walk him around the resort which is all he needs to calm back down!!
