Reviews of Walt Disney World Dolphin (Deluxe Resort)
Reviewed by veniceboy78 Review Date: 05/16/2013
Rating: (4) Not Recommended
We have been to Disney World several times and always look forward to our yearly vacation there. Two years ago we stayed at the Dolphin and it was fantastic! Enough so that we stayed again this year....
Unfortunately it was the opposite experience this time around. We are members of the Starwood Preferred Guest program and had a resort view room on reserve. When we got there they told us that they had given our room away! We were stuck with a view of the service area/roof top. In addition,there was old garbage in the drawers of the dresser, the coffee maker was broken (as was the refrigerator), there were stains and holes in the bed sheets, the shower curtain was torn. The list was EXTENSIVE! To make matters worse, we were given poor attitudes from members of the wait staff at the ice cream shop downstairs.
We tried contacting the manager, but she did not get back to us until after we had returned home! We were there for a whole week and were very disappointed. They tried to "bribe" us with a free taxi ride, but we do not feel that this was fair compensation for ruining our hotel experience. This is unfortunate because we will not be staying at the Dolphin in the future due to this experience. We also let Disney know as their name is attached to the property. They were much more helpful!
Pros:
Great location close to Epcot and Hollywood StudiosCons:
Rude staff, Dirty roomsReviewed by FoxzLem Review Date: 05/08/2013
Rating: (5) Not Recommended
Hotel was nice and close to great locations at Disney (walking distance to Epcot/Boardwalk).
The hotel had more of a business feel to it due to conferences going on – didn’t get the “Disney†feeling of being at other hotels on property.
Main complaint about hotel - we were on the 6th floor for a week and complained about bad odor in hallway (smelled horrible – complained three times). Our complaint didn't seem to matter to front desk. They did nothing to move us to different room and no other adjustments were made.
Also can’t partake in Disney Magical Express.
