Reviews of Mears Connect
Reviewed by Anonymous Review Date: 03/22/2026
Rating: (10) Recommended
Our family of 13 used Mears for transportation to the Orlando Amtrak train station to begin our vacation and from the Orlando airport at the end of our vacation. Their service was absolutely perfect—easy to book with a knowledgable customer agent who answered the phone, frequent communication via text to confirm when they were picking us up and the most courteous and helpful drivers who assisted with our luggage and drove safely! I will definitely use them again when we are traveling and recommend Mears 100%!!
Pros:
Communication is excellent, courteous drivers, easy to bookCons:
No cons—all goodReviewed by Anonymous Review Date: 03/05/2026
Rating: (1) Not Recommended
Worst Shuttle Service
Pros:
No Pros about this serviceCons:
Buses are late and when you call, they are rude and not helpful. Even all the managers and supervisors are rude.Reviewed by AEUser-1d6098 Review Date: 01/22/2026
Rating: (2) Not Recommended
Always late or didn't provide correct service
Pros:
Pros: they will get you there.Cons:
Paid for an express but was only provided standard this trip, we asked for an earlier pickup one day before and then they ended up sending us on the slow van to get us to airport at same time. The TSA lines at MCO can be very long, Mears does not get you there in time if there is a TSA delay. Last year waited at least 15 minutes past pickup time for our standard bus, it had gone to the wrong resort then just left without us we later found out. Never never again.Reviewed by disneydiner Review Date: 08/12/2025
Rating: (10) Recommended
Mears deserves a much better rating than it has.I used it before Magical Express and after Magical Express and it is always reliable, on time, clean, comfortable and affordable. Due to an airline time change, my Mears pick up for my flight home in May was 4:10am and the driver was right there on time and a very cheery and nice lady. Magical Express is a loss I really miss but I'm glad Mears is around to get me to and from MCO/WDW.
Pros:
On time, clean, affordable, nice driversCons:
It's not Magical Express but it's the next best thing.Reviewed by Anonymous Review Date: 12/27/2024
Rating: (1) Not Recommended
It’s worstest service and smelly buses
Pros:
They are not politeCons:
Waste of time to book this rideReviewed by Anonymous Review Date: 10/21/2024
Rating: (3) Not Recommended
So disappointed this time. I was debating taking Mears or Lyft. I asked the Mears rep if they had a direct route (express). I was told yes,then found out when I got in line, it was not direct
I also asked how long it would be before we board. I was told 10 minutes. 30 minutes later, I asked the employee at the front of the line. He said 10 minutes. About 20 minutes later we were told the wait would be about 30 minutes more as it was a shift change for the drivers. We had dinner reservations that we missed because we actually believed the Mears employees.
Pros:
ComfortableCons:
Employees don't know what is going on and the wait was misrepresented and very long.Reviewed by Anonymous Review Date: 09/21/2024
Rating: (10) Recommended
Glad we got Meers Connect Express. They take you straight to your hotel instead of waiting for the bus to drop everyone else off too which would take about an hr or so. It took less than 30 min to get to our hotel after checking in @ the Meers Connect Desk. It took less than 10 min to wait for the driver, load the bus & luggage.
Pros:
Short wait times Excellent service Caring & Kind Staff Friendly Clean BuesesCons:
NoneReviewed by Anonymous Review Date: 09/13/2024
Rating: (1) Not Recommended
Horrible service!!!!!!! Over a half hour late to pick us up and there was a group waiting with us and they had been waiting over an hour. There was no explanation. There was no call/text to let us know. When I called to ask about the bus, I was basically told that traffic was heavy and that it would be there “no later than 10 minutes “. Then she hung up on me. Ten minutes came and went. Finally the bus pulled in, and once again, the driver said nothing. No apologies for being late…. No explanation. Stood there at the door waiting for everyone to come to him. But have now worries, he had his large pizza sitting on the front seat (at least he won’t go hungry sitting in heavy traffic).
Pros:
No prosCons:
Everything is a con with Mears!!!!!!Reviewed by Anonymous Review Date: 09/01/2024
Rating: (2) Not Recommended
Waited over an hour after checking in with Mears Connect. Our van driver came in and got into an argument with one of the young guys at the desk. Said he'd been waiting at terminal B for 40 minutes while we were at terminal C. They started yelling at each other and calling each other names all the while numerous Disney families are right there listening to it all. All in all it probably took 2 hours to get to our resort. I also have issue with the blatant sign asking for gratuities.
Pros:
Van was cleanCons:
Very unprofessional, long wait time, uninterested employees at Mears check in.Reviewed by Anonymous Review Date: 07/11/2024
Rating: (2) Not Recommended
Waited an hour for our small crowded van to POFQ. The employees at check-in seemed
bored and uninterested in helping us. The van was small and didn't have any available seats. One of us squeezed into the 2nd row and the other Sat up front. We flew in on Jetblue. When we flew I. Previously on United, the Mears pickup area there was extremely organized. The area we were in not organized at all.
