Reviews of Old Key West Resort (Disney Vacation Club)
Reviewed by Ranger275 Review Date: 04/17/2013
Rating: (10) Recommended
We are a DVC members and our home resorts are Bay Lake Towers and Saratoga Springs. We chose Old Key West for the overall resort feel, to try another resort and for the larger rooms. We stayed March 31st through April 6th 2013. We had 7 people in our group, 5 kids ranging from 16 to 6.
We really enjoyed this resort. We stayed in a 2 bedroom villa and it was quite large and very nice. Our view was of a golf green and a pond, it was very relaxing. We cooked most of our meals in the room and it had most of what we needed. We also have learned not to bring a lot of clothes and to do laundry in the room. We were able to park right outside our room which was on the ground floor. Our room was ready when we got there which was around noon
We were near the main buildings and main pool. When we didn't go to the parks we used the main pool a lot and it was a lot of fun. I was amazed by the amount of life guards and activity directors they had at the pool. It was very safe and they had activities going all day. The kids used the basketball courts, tennis courts, sand volleyball court and shuffle board area. They also really enjoyed the pool slide. We didn't eat at any of the resort restaurants but the kids did get refillable mugs which they enjoyed.
Overall we really liked Old Key West and it has become one of our favorites. Very relaxing and we will definitely be back. The service at the store was great, they went above and beyond to make sure some coffee mugs we bought would make it home safe.
Pros:
Room, pool and groundsCons:
noneReviewed by slapps Review Date: 01/07/2013
Rating: (10) Recommended
We started our stay at Kidani Village for 5 days and then transferred to Old Key West on December 31st with our great friends from Upstate New York. This was our 2nd stay at this resort and we just love everything about it. The rooms are huge, we stayed in a two bedroom villa and it was wonderful. All of our needs were met and check-in was a breeze. The pool is a very nice perk of this resort. The bedrooms were huge and the beds wonderful.
The only problem we had was I paid part of our room tab on a Disney gift card we purchased for food and other items we charged on our room. I went to the front desk and spoke with a guest service member. I explained to her what I wanted to do, several times. I told her several times I wanted the $500.00 gift card applied to my room charges and did not want my credit/debit card charged. This was 8am. About 8:30pm I was looking at my checking account on-line and noticed a $500.00 charge on my account I thought it was a hold and it was from Disney. I then walked back to the front desk and asked why there was a hold on my card. The person I spoke with was Jerry. Jerry said you paid $500.00 at 8am this morning. To make a long story short the person in the am never charged my gift card, Even though I saw her swipe the card,I had in the mean time thrown my Disney Card in the outside garbage. I went and sifted through the garbage and found the card and had everything redone. I then had the charges reversed on my card and applied the Disney gift card. The thing that angered me was I asked at least 3 times when I did the transaction to make sure she understood. On the bright side Jerry was wonderful and the manager on duty that evening was great.
Even though I had a bad experience with cards it all worked out and I learned to never throw my gift cards out. Overall wonderful vacation and we love Old Key West.
