The WORST Disney World Hotel Experiences Ever

Disney World has a LOT of options when it comes to hotels.

Disney’s Boardwalk Resort

You can choose between many different price points and themes, as well as locations and amenities. Disney hotel guests get perks like being able to go into the theme parks early, and free parking at the theme parks (but you DO have to pay for parking at your hotel!). There are a lot of great things about Disney World hotels, but that doesn’t mean everything is good. So, we went to Facebook to ask some Disney fans what their WORST Disney World hotel experiences were — let’s find out what they said!

Room Problems

Most of the experiences people talked about had to do with their actual hotel rooms. These problems included things like the rooms not being what they expected or being placed in the wrong kind of room. One person said they “Checked-in to Animal Kingdom Lodge for two adults and they gave us bunk-beds. They made it right but it took the next day.”

Animal Kingdom Lodge lobby

Another person said they had a room issue at Animal Kingdom Lodge as well, saying they were having their “second stay in a suite in the main lodge. Room was dirty, in disrepair. We moved to the Disney Vacation Club property which was better.” Disney is usually pretty good about moving you if they can to accommodate or fix any issues, just speak to a Cast Member.

Pool at Animal Kingdom Lodge

Room issues were also talked about over at All Star Sports. One person said there were “Sticky and dirty floors in All Star Sports. It was so nasty I didn’t even want to put my items down. Disney gave us Disney magic and sent us to Art of Animation in a Lion King suite and decorated the suite for my boys’ birthdays! We had immaculate customer service and It was a beautiful surprise!” We love some Disney magic!

All-Star Sports

One bad experience story had to do with the air conditioning not working in their room. Yikes! Florida is NOT the place where you want to be without air conditioning. They said “When we returned to our room at Carribean Beach there was NO AC…Can’t even explain how hot & stuffy! Lots of calls to front desk, etc. Finally at 2AM they moved us to a new room several buildings away. We checked & found a room at Port Orleans French Quarter and moved our stuff that day!” We’re glad they were able to get into a cool room — make sure to tell Cast Members if your AC isn’t working in your room so they can help you out.

Caribbean Beach Resort

Another Disney fan said they had “A leaky toilet that flooded the bathroom of our deluxe resort room. It was replaced as quickly as possible. Two large complimentary baskets, one fruit and one snack, were sent to our room with a note from maintenance saying sorry for the inconvenience. What a nice surprise.” Disney isn’t perfect, so things like leaky toilets can definitely happen, and it’s nice that they sent some gifts, as well.

Beach Club Bathroom

Some people had issues with the mattresses in the rooms, like one person who said “The mattress at Art of Animation was so hard it was like sleeping on my driveway. The room was great, but the lack of sleep for a week was horrible.” If this happens to you, see if there is anything that Cast Members can do to improve your situation!

Disney’s Art of Animation Resort

There were also some people who mentioned bugs. “Had a cockroach in our bathroom and had to call housekeeping…Took too long we caught it and flushed it ourselves,” said a Disney fan. Like we said, Disney isn’t perfect and we have to remember that it IS in Florida, which is basically a giant swamp. Those Palmetto bugs (aka big cockroaches) will come out when it rains!

Studio room at the Grand Floridian

Other people had problems actually getting into their rooms. Once person said “I tried to get into the wrong room for 15 minutes at All Star Music,” and another said Disney “Gave us the wrong key, I opened the door to a family taking an afternoon nap.” OH NO! That’s a pretty awkward situation, but accidents happen, and Disney should be able to fix the issue easily.

All Star Music

One person said they actually got locked out of their room! “Got locked out of our room. Just night clothes on. Go to get help & the Cast Member wanted ID before she’d give me a key. I looked at her, looked at myself (how I was dressed), manager gave me a key.” We’re glad that situation was resolved! But, if you’re leaving your room, maybe make sure you have your ID with you juuuust in case.

Click here to see why you’ll REGRET paying for these Disney World hotels! 

Location Issues

While some people had issues inside their rooms, others had problems with the actual location of their rooms. One person said “Last year at BoardWalk there was a child in the next room that wasn’t crying but screaming at the top of their lungs. Then scratching at the adjoining door for like an hour. Also one of the parents was yelling. Went to the front desk. Not only were they wonderful about changing our room but we got upgraded to a BoardWalk view!” So, if other guests are causing problems, Disney should be able to help you out.

BoardWalk

But, sometimes there is only so much they can do. Be aware that certain resorts can be louder than others. For example, when events like cheerleading competitions or soccer tournaments are in town, the teams all tend to stay at the All Star Resorts usually — so it can get LOUD! One person said “Definitely All Star Sports. Full of teenagers running and screaming all hours day and night. Forget relaxing at the pool. Never again.” Double check to see what events are going on at Disney World when you’re scheduled to stay at these resorts!

All Star Sports

Besides the location of the room being noisy, they can also be inconvenient sometimes. Certain Disney World resorts are WAY more spread out than others, with some even having their own internal bus loops. One person said Old Key West is pretty but it took forever to get anywhere (including the front desk). So, after a few days we transferred to Pop Century!”

Old Key West

Be sure to check out the layouts of the resorts you are looking to stay at. If you want to stay somewhere where everything is more in one place, try places like Disney’s Contemporary Resort or Disney’s Beach Club Resort. Know that many of the Value and Moderate resorts are spread out!

Click here to see the 4 Disney hotels with the best FOOD!

Other Problems

One person had a unique problem that became a bigger issue in Disney World. They said, “Last year our car broke down right outside the airport as we were catching our flight to Disney. When we got to Walt Disney World, we realized that we had the car key and needed to get it urgently couriered to the car mechanic back in Canada. Our resort told us to go to the BoardWalk for courier services. The Boardwalk sent us to the Contemporary. The Contemporary sent us to the Grand Floridian, where we finally got the key sent off. It was a nightmare and wasted almost a full day.”

Oof, that is no fun at all. If something similar happens to you, try to call over to the resort first to make sure they can help you or ask the Cast Members to triple check where you’re supposed to go.

Contemporary

Another issue happened involving parking. One person who stayed at the Polynesian said, “We were charged $25 a night to park a car. We didn’t have a car.” This is a great time to remind you to check your bill before you leave your resort — to make sure you aren’t getting charged for things you shouldn’t be. Cast Members should be able to remove the charges.

Polynesian Village Resort

Many people said their worst experience was checking out and not being able to STAY at their Disney hotel because they didn’t want to leave Disney World! We totally understand, leaving vacation is sad.

Finally, some people said their worst experience was paying the bill! Yep, Disney World hotels can cost a pretty penny, which is why it’s important to make sure your resort is right for you when it comes to price and amenities. If you’re literally only using your hotel to sleep, then maybe don’t splurge for the Deluxe hotels. But, if you want to spend time at your resort and enjoy what it has to offer, it might be worth it to stay somewhere with more to do. Also know that only Deluxe and Deluxe Villa hotels have access to those Extended Evening Hours in the theme parks!

Yacht Club

There are ways that you can save on your Disney World hotel, though! We’re always on the lookout for deals and discounts or special offers. You can also visit during the “less” busy season, as the busiest season will obviously have the highest hotel rates. And, you can look into renting Disney Vacation Club points to help save some money, too.

Stay tuned to All Ears for more Disney World tips, info, and updates!

Click here to see how to MAXIMIZE your Disney World day by picking the RIGHT hotel!

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6 Replies to “The WORST Disney World Hotel Experiences Ever”

  1. My husband and toddler ate chicken from Yak and Yeti and got sooooo sick all night and the following day. I tried calling the Disney Dining line to tell them that they need to pull the chicken and didn’t get anywhere. I tried calling and emailing the restaurant and didn’t get a response.
    We were staying at Coronado Springs and reached out to their guest services and, while they were nice, we didn’t get anywhere again.

    It would have been nice if someone would have at least offered to comp the meal. $60 meal + $60 in Amazon’d cleaning supplies. Disappointing to say the least.

  2. DVC member here. Beach Club is our home resort. A few years back my daughter and I had reservations to stay there in a villa and when we arrived at the front desk to check in, we were told we had cancelled our reservation and they had no rooms. I said “Why would I cancel my reservation and then travel from New York and come here to check in?” The woman at the desk checked with someone and my daughter and I got this executive type suite with two separate bedrooms and a kitchen/conference room overlooking the Boardwalk and they gave us solid chocolate figures of Mickey and Minnie and $200 credit toward dining. I was stunned.

    Another time a friend I referred to DVC was staying for her first visit after becoming a member. The woman’s mother was holding the woman’s baby on the balcony when cleaners above spilled a bucket of cleaning water and the cleaning water hit the mother and baby. The manager offered to clean their clothes. I heard and called and said that is not “The Disney Way” and the DVC gave the woman a week’s free stay. I was again stunned, but not surprised.

    I have always referred to this as “The Disney Way” . Making things right when there is a problem. And I see less and less of that. And it saddens me that doing the right thing is no longer necessary. Disney’s new mantra seems to be “We don’t have to, so we won’t”. They used to want to separate themselves from the competition. Now they are content to be like everyone else. You can’t say that’s because of Covid or the lack of workers or inflation or that they aren’t a profitable company. It is 100% because Disney, as a corporation, has gotten entitled and lazy. A bad combination to have.

  3. Wow, we’ve never had any of those experiences besides customers. Our top 20 (which is all the memory we have for) worst experiences have to do with other customers…plates left in hallway like jerks, not being quit in hallways, trying to skip lines “because I just need a quick thing”, etc. Disney, your part in our worst resort experiences is not telling self entitled jerks to take their business elsewhere. Otherwise, keep being great!

  4. My spouse and I were at the Boardwalk, concierge level. It was late and when we went to bed, the bed was hard as a rock. Upon inspection we found the top mattress was upside down. We fixed it ourselves and remade the bed. We laugh about it to this day.

  5. A few years ago we stayed at Port Orleans French Quarter which is a wonderful Moderate resort and the smallest of all of them. The food court area was great and the pool with all the whimsical New Orleans theme was very nice (not a huge pool, and it only has a small water slide). It is a bit out of the way so you’re only option to the parks is by bus, but there is a dock that runs boats down to Disney Springs. But at least at the time it was the first stop for the buses before making their way over to the “sister” resort, Port Orleans Riverside so there was always room. (Riverside is a massive resort with multiple bus stops so much of the time people had to wait a long time for a bus that actually had room in it – therefore I do not recommend PO Riverside!) Overall Port Orleans French Quarter just felt like a more personal resort.

    This time around we stayed at the Dolphin which is actually a Marriott hotel but considered a Disney World Deluxe resort with all the same perks. Being located within walking distance (or boats) between Epcot and Hollywood Studios it was very convenient. They use Mears buses to get you to Magic Kingdom and Animal Kingdom and often we just walked over to the Boardwalk resort and used the Disney buses. And the major perk… It is half to 1/3 the cost of other other Disney Deluxe Resorts! In fact Boardwalk and the Yacht and Beach Club resorts (right nextdoor) would have costs us more than double for a similar sized suite we had at the Dolphin.

  6. Housekeeping services should be returned to normal and by normal I mean daily- I don’t want to have to ask or call for service- thank you