“A Huge Disappointment” — Fan Shares 5 Gripes With Their Last Stay at Disney’s BoardWalk Inn

By Robin Burks
Posted on Posted on April 29, 2024

We don’t normally have too many complaints when it comes to Disney World hotels.

Are some better than others? Well, yes, but it depends on who you ask. Of course, many will tell you that deluxe resorts are better than value resorts, but one of our readers would completely disagree, at least concerning one deluxe resort, Disney’s BoardWalk Inn.

One of our readers left a review for Disney’s BoardWalk Inn mentioning how disappointing this hotel was. Granted, it sounds like they had a really bad stay. Now, Disney’s BoardWalk Inn is a deluxe resort, meaning that expectations for service are already high (as they should be). The review begins with the reviewer saying they had a room on the third floor facing the courtyard where the movie screen was set up. This led to a noise problem from the movies, as well as with “people screaming on the lawn.”

Noise seemed to be a key factor in the bad review. The reviewer mentioned people yelling in the hallway at night. Here’s the thing: If you do have issues with noise, you can always make a room request before your trip. Or if it becomes an issue and you’re already there, please talk to a Cast Member who may be able to move you to a quieter room.

It seems like there were also some issues with the room itself. The review reads, “We did not have facecloths in the bath and the shower was awful. The faucets were difficult to work with.” We’re almost wondering if this is a room that hasn’t been renovated yet. Some rooms have already received renovations, while others haven’t. We’re not sure why washcloths weren’t provided. The review also said the “room didn’t feel fresh and clean.”

The reviewer also stated that they had refillable mugs that “were useless and inconvenient.” We’re not sure what this means, but many guests do assume that the refillable  mugs are good in the parks (they’re not), which is why we try to make people aware that you can only use them at Disney World resorts.

The review ended with. “This resort totally ruined my vacation, and I will never stay in this Motel 6 again.” Ouch.

We’ll have to say this review surprised us because we’ve stayed at Disney’s BoardWalk Inn several times and never had these issues. We’re not sure if the resort was just having an “off” week or something, or if the reviewer’s expectations were different than what the resort offered. We would suggest that if you’re having a bad stay at a Disney World hotel, please take your concerns to a Cast Member. They will, more than likely, try to help you out.

However, considering the location (the EPCOT area), there are several other options nearby if that hotel isn’t for you. There’s Disney’s Yacht Club Resort, which is themed like a Cape Cod vacation resort — it’s literally within walking distance.

There’s also Disney’s Beach Club Resort, which is right next door to the Yacht Club (the two share a pool). The theme here is, as the name suggests, a Beach Club.

We also have to add a word here about the Walt Disney World Swan and Dolphin which isn’t owned by Disney (it’s owned by Marriott), but still gets the same perks as Disney’s deluxe hotels. You earn Marriott Bonvoy points staying at these hotels (and you can spend your points there, too!). You’ll often find lower rates here, and some folks say they experience a higher level of service staying in a hotel run by a big hotel company, rather than by Disney.

We are sad that this reviewer had such a horrible time at Disney’s BoardWalk Inn, but if you’re hesitant to stay there, we also hope that we’ve given you some more options to consider.

Check back with AllEars again soon for more.

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