Whether it’s your first trip to Disney World or your 100th, we’re sure there has been a time you wished there was someone who could help with FastPasses, reservations, wait times, and more. On December 16, Disney launched a Guest Experience Team across the Magic Kingdom to provide that sort of help on a test basis.
We spotted this team in two locations in the park this week. The team will be stationed in four areas, and members will also be seen roaming the park, from opening until 11 p.m. daily.
The Guest Experience Team is able to help with:
- Booking, modifying, and recovering FastPass+ selections
- Navigating and working with the My Disney Experience App
- Activating or deactivating MagicBands
- Providing recommendations for attractions or dining
- Viewing attraction wait times
- Navigating the park
- and more!
You’ll be able to identify Guest Experience Team members by their blue shirts bearing the Team logo.
We spotted the Team in the Hub at Cinderella Castle as well as near Stitch’s Great Escape in Tomorrowland. They will also be stationed near Enchanted Tales with Belle in Fanstasyland and near Pecos Bill Tall Tale Inn & Café in Frontierland.
The station in Tomorrowland had an electronic screen posting the latest wait times for attractions.
The test runs though mid-January.
Have you seen the Guest Experience Team in the park yet? Let us know how they helped you out in the comments below!
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