Walt Disney World Mobile Order
Update: As of May 28, 2020, Disney has added more contactless payment options to the My Disney Experience Mobile Order system. Added payments include Disney Gift Cards, Disney Dining Cards, and ApplePay. Click here for more details.
Mobile Ordering — officially called Walt Disney World’s Mobile Food and Beverage Ordering — allows guests to pre-order food or beverages using their My Disney Experience app and to use a separate, designated line for pick-up.
Mobile Ordering in essence allows users to skip the (usually) longer ordering and pick-up lines, saving them time.
How do I place an order using Mobile Ordering?
To place an order using Mobile Ordering, first open your My Disney Experience app. From the homepage of the app, find “Order Food” (you may need to tap the + sign to find it). Tapping “Order Food” will take you to a list of available quick service restaurants and snack stands.
Select the restaurant or snack spot from which you’d like to order, and you’ll be taken to a screen to Build Your Order. Browse the menu for that restaurant, and select the items you’d like to order.
You can also select the quantity of each that you need (so if you’re not into sharing your Dole Whip at Aloha Isle, make sure to order one for everybody in your crew).
Once you’ve got everything ordered that you need, click the bag to check out.
Can I customize my order using Mobile Ordering?
You can absolutely customize your order. For each item you add to your order, you’ll see a selection of available customizations. Also note that many restaurant listings in My Disney Experience also offer Allergy Menus, and you can order from these as needed or wanted.
What methods can I use for payment on Mobile Ordering?
Mobile Ordering accepts debit and credit cards and Disney Dining Plan via the app. You can not use cash or Disney Gift Cards on the app; you’ll need to get in line to order with these two methods of payment.
How do I pick up an order using Mobile Ordering?
When you’re ready to eat (or sip), head to the quick service restaurant at which you placed your order. Open your app and click the “I’m Here, Prepare My Order” button. This lets the kitchen and counter staff know that you are there and ready to pick up your order.
You can watch the progress of your order on the app with a simple screen that indicates “We’re preparing your order” and updates when your order is ready. Enter the Mobile Order Pick Up line when you’re food is ready, and show the cast member your notification with the order number.
At that point, the cast member will collect everything in your order and hand it over.
What are some surprising perks of using Mobile Ordering?
As if saving time wasn’t enough of a perk of using Mobile Ordering, the service is also known to include secret menu items that are only discoverable on My Disney Experience Mobile Ordering!
Secret menu items have appeared on Mobile Ordering for such popular quick service locations as D-Luxe Burger in Disney Springs and Cosmic Ray’s Starlight Cafe in Magic Kingdom! These secret menu items come and go, so when you use Mobile Ordering, be on the lookout!
Are there any drawbacks of Mobile Ordering?
For a time, Disney Dining Plan credits couldn’t be applied using Mobile Ordering, and that was a huge drawback. That oversight was sorted in 2019, and now the biggest drawback is that guests with discounts like Annual Passholder can not apply their discounts on Mobile Ordering. Hopefully this, too, will be addressed in time.
Also note: at this time, guests can not pay with a Disney gift card on Mobile Ordering. This is a drawback for guests who prefer to travel with gift cards in order to manage their spending.
Sometimes there is a line in Mobile Order Pick Up — particularly when the Parks are in the midst of their busiest times of year (i.e. the holidays and spring break). Mobile order does not guarantee you zero wait time, but it typically does save you some time versus waiting in line to order and then waiting for your food to be prepared. In early 2020, Cosmic Ray’s Starlight Cafe in Magic Kingdom opened up one of its three bays solely for Mobile Order Pick Up, but at most locations, it’s just a separate line or space at the counter.
Where is Mobile Ordering available?
Mobile Ordering started at Satu’li Canteen in Animal Kingdom, but it’s expanded over the past few years to include several restaurants and snack kiosks in the Parks, at Disney Springs, and at Disney Resort hotels.
Here’s a current list of Mobile Ordering availability (subject to change, of course):
Cosmic Ray’s Starlight Cafe
Pecos Bill Tall Tale Inn and Cafe
Pinocchio Village Haus
Columbia Harbour House
The Lunching Pad
Flame Tree Barbecue
Electric Umbrella (closing early 2020)
Docking Bay 7 Food and Cargo
Rosie’s All-American Cafe
Woody’s Lunch Box
The Polite Pig (Available via politepig.com)
Cookes of Dublin (Available via Cookes of Dublin website/app)
DISNEY WORLD RESORTS
Contempo Café at Contemporary Resort
Captain Cook’s at Polynesian Village Resort
Everything POP Shopping & Dining at Pop Century Resort
Centertown Market at Caribbean Beach Resort
Spyglass Grill at Caribbean Beach Resort
The Mara at Animal Kingdom Lodge
End Zone Food Court at All-Star Sports Resort
Gasparilla Island Grill at Disney’s Grand Floridian Resort & Spa
World Premiere Food Court at All-Star Movies Resort
Intermission Food Court at All-Star Music Resort
Landscape of Flavors at Art of Animation
Sassagoula Floatworks and Food Factory at Port Orleans — French Quarter
Riverside Mill Food Court at Disney’s Port Orleans – Riverside
Primo Piatto at Disney’s Riviera Resort
Roaring Fork at Disney’s Wilderness Lodge
The Artist’s Palette at Disney’s Saratoga Springs Resort