Basic Services at Disney’s Hollywood Studios
Guest Relations – Located near the main entrance to the left of the turnstiles. There is also a Guest Relations desk just inside the park on your left, as well as at the corner of Hollywood and Sunset, in the Hollywood Junction. Guest Relations provides the following assistance:
— Messages for separated parties
— Lost and Found
— Foreign Currency exchange
— Information about services for guests with disabilities
— Information about Sign Language services
— Information about behind the scenes educational programs
— Information on VIP tours
— Disney resort reservations and dining priority seating
— Guide Maps in Spanish, French, Portuguese, German and Japanese
AAA – Should your vehicle become disabled during your visit, complimentary towing is available from AAA during park hours.
Attire – Proper attire, including shirts and shoes, must be worn at all times.
Baby Services/Lost Children/First Aid – Located just inside the park on the left, with Guest Relations.
Baby Strollers – Rentals are available at Oscar's on your right just inside the park. Replacements are available at the Writer's Stop, located just off New York Street. See the Stroller FAQ for current pricing.
Banking – There are ATMs located near the park entrance on the right, and back by the restrooms located near Pizza Planet Arcade.
Credit Cards – Disney accepts American Express, Visa, Mastercard, Discover, Diners Club, and The Disney Credit Card. Travelers Checks and cash are also accepted. Your Disney resort ID can serve as a charge card — inquire at the Front Desk when you check in. You may also have charging privileges associated with your Magic Band.
Film Processing – Drop off film at the Darkroom, located on Hollywood Boulevard.
First Aid – Located near Guest Relations on your left just after you enter the park.
Lockers – Located just inside the park entrance at Oscar's on your right. Cost is $7.00 for small lockers, $9.00 for large lockers, plus the refundable $5.00 deposit, which is given back when the locker key is returned on the same day.
Package Pickup – Purchases can be sent to the Entrance (pickup is located next to Oscar's) for pick up much later in the day. Purchases can also be delivered to your Disney Hotel as long as you are not checking out the following day. Be sure to tell the Cashier BEFORE they ring up your items. FedEx is available for shipping packages back home.
Parent/Guardian Switch (AKA Child Swap) – Guests with young children may take turns experiencing attractions. Talk to a Cast Member at the attraction.
Readmission Policy – If you leave the park and will return to any Disney theme park the same day you must present your valid ticket/Magic Band.
Smoking – For the comfort of all guests, smoking is allowed in designated areas only. Consult your Guide Map for locations.
Wheelchairs – Limited quantities of wheelchairs and Electric Convenience Vehicles (ECVs) are available for rent to guests with disabilities at Oscar's. See the Wheelchair FAQ for current pricing.
If you have comments or tips to share with others about touring Disney's Hollywood Studios, please email us. Thank you.