Reviews of Mears Connect
Reviewed by Anonymous Review Date: 04/27/2022
Rating: (1) Not Recommended
Never picked us up. We were early. Waited and waited. Have 4 children. Our night turned into a nightmare.
Pros:
There are no pros.Cons:
Didn’t show up to get usReviewed by Anonymous Review Date: 04/26/2022
Rating: (9) Recommended
We were happy with Mears Connect!
Pros:
Easy to book/email and text confirmations/on time/friendly and helpful driversCons:
None, although I miss the videos that would play when it was the Magical Express!Reviewed by Anonymous Review Date: 04/24/2022
Rating: (1) Not Recommended
Not a good choice. Unless you want to spend over 2 hours to waste I’d make other plans. I know I will next time.
Pros:
CheapCons:
Takes foreverReviewed by Anonymous Review Date: 04/24/2022
Rating: (1) Not Recommended
Didn’t show
Pros:
Pick up at airport was goodCons:
Waited 30 Minutes for return to airport and they never showed and weren’t answering our calls. Had to pay again for an Uber.Reviewed by Anonymous Review Date: 04/22/2022
Rating: (4) Not Recommended
Mears connect did great on the delivery to the hotel but the pick up was one heck of a hot mess!! Out driver was 30min late and there was still another stop to make. Making it to the airport with not enough time to get through security and having to make a run for it with 4 humans under 8 was less that desired. The driver was less then understanding as was the customer service team. This was not the greatest way to bring a close to a first family trip.
Pros:
Great job from airport, comfortable bus ride, a/c worksCons:
Not reliable when there is a schedule to keepReviewed by Anonymous Review Date: 04/18/2022
Rating: (1) Not Recommended
Waited for 1.5 hours at the Orlando airport. They never picked us up at the airport. We called to ask for a refund and Mears refused.
Pros:
NoneCons:
Don't pay for a service that is not providedReviewed by Anonymous Review Date: 04/16/2022
Rating: (10) Recommended
Told driver we were in a hurry to get to our resort (All Star Sports) He said we would be his first stop, but it was actually his second. Gave driver a nice tip and left the bus in time for the rope drop
Pros:
Best ever serviceCons:
Tip was rather heftyReviewed by Anonymous Review Date: 04/14/2022
Rating: (1) Not Recommended
Mears Connect
Pros:
NothingCons:
Do not use them if you are heading to airport and looking for q dependable ride. I waited 25 minutes and they didn't show. Had to find another ride and pay againReviewed by Anonymous Review Date: 04/13/2022
Rating: (1) Not Recommended
First of all, Mears Connect had two locations in the airport on opposite ends. It isn’t clear which one you are supposed to go to, so lots of walking around the airport for us. Then, we waited in an empty queue to be able to load the bus. Once on the bus, there were many stops at other hotels. It took around 2 hours from the time we got off the plane to get to our hotel only 20 minutes away, with all the waiting. Then, the bus driver dropped us off at the wrong Holiday Inn, requiring us to Uber it to the right one. I had prepaid for a return trip back to the airport. I received a text the day of the return trip, with a link to track the bus. We were supposed to get picked up at 2:32 pm and I could see the bus was nearby but stopping at lots of other hotels. Long story short, it drove right past our hotel and never picked us up. We had to get an Uber to take us to the hotel, almost missing our flight. Had tried calling Mears and was on hold with them for 30+ minutes before a representsride said they’d send a taxi at their expense (too late, I had called an Uber). Then, they weren’t going to even give me a refund until I argued for it. Would never use them again nor recommend to anyone. Just take an Uber, it’s cheaper, more convenient, and more reliable.
Pros:
Bus was clean and comfyCons:
Dropped us at wrong hotel when getting to Orlando, never picked us up for return to airport. Expensive. Unreliable. Poor customer service. Long waits on the phone if you need help.Reviewed by Anonymous Review Date: 04/01/2022
Rating: (3) Not Recommended
Awful. Waited 30 minutes after checking in to get on bus. Then another 30 to depart. Had 5 stops! This is completely unacceptable considering it’s a paid service now. The only reason I gave 3 was because check in (scanning QR) was a breeze and the busses are clean and comfy. Definitely won’t be using Mears again.
