Reviews of Mears Connect
Reviewed by Anonymous Review Date: 05/25/2022
Rating: (9) Recommended
Excellent customer service
Pros:
If an emergency occurs they have easy refund policyCons:
NoneReviewed by Anonymous Review Date: 05/19/2022
Rating: (8) Recommended
We booked Mears Connect before our trip. Having been to Disney many times before Magical Express it was how it used to be. Landed at airport, took our time to pick up our luggage and then had to travel to the other terminal to get ground transportation. It would have been helpful if the Mears confirmation email had mentioned that the buses would be at the former Magical Express area. We wouldn't have walked around looking for a Mears Connect sign. Once we were in the correct area the employees were very nice and helpful. We shared a bus with people from other resorts, but all of the resorts were in the same area. Nice ride, nice bus driver, no problems. A day before we were leaving I confirmed (by phone) with Mears Connect our pick up time from the resort. We had a 6:30AM flight and the Mears person gave me the option of the time to be picked up. Knowing the issues (extremely busy) with MCO departures/security, I went with the earlier time (prefer reading at the airport gate, than stressing that I'm not going to make it to the gate). Picked up on time and no problems.
Pros:
Buses were clean and tidy. Every employee I spoke to was courteous and helpful.Cons:
Mears signage at MCO could be better. I think the airport is confusing to navigate and there should be more signage. May not be Mears fault though.Reviewed by MikeG Review Date: 05/05/2022
Rating: (3) Not Recommended
We used Mears Connect to get to the Animal Kingdom Lodge on April 29th and returned to the airport on May 3rd. The check-in process was quick and efficient but that is where the positive feedback ends with getting to our resort from the airport. No busses arrived for about 50 minutes and when we asked what took so long, Mears said they had to "call in more busses from downtown." When a bus finally arrived, they loaded guests from 7 different resorts. Altogether, it took us 2 hours from when we checked in at the airport to get to our room at Animal Kingdom Lodge.
Additionally, Mears seemed to be unorganized that day. The driver did not ask during boarding where everyone was headed and he repeatedly asked after every stop where he needed to go next. Furthermore, one party paid for express service to the Beach Club resort but was put on our bus, so the driver had to immediately change course to get that party to the Beach Club. I believe the lack of route planning impacted how long it took us to get to our resort.
The return trip was fine though. We were picked up on time and arrived at the airport 2 hours early. The driver was just not the friendliest.
Overall, my family and I are going to try other transportation options first before going back to Mears Connect to see how other companies are taking guests to and from Disney property.
Pros:
For smaller parties, it is a more cost friendly option compared to rideshare services.Cons:
Can be unreliable and time consuming.Reviewed by Anonymous Review Date: 05/03/2022
Rating: (3) Not Recommended
Literally, DO NOT WASTE YOUR MONEY ON THIS SERVICE. If you are looking for an easy way to go to the parks, this is not your answer. After carrying heavy luggage across the airport, you should at least receive decent customer service. They had no desire to help assist in any capacity. Luckily, the bus ride was okay, but there is nothing magical about this transportation service. We immediately canceled our return ride before departing the airport.
Pros:
Bus rideCons:
Poor customer service Less than ideal situationReviewed by Anonymous Review Date: 05/02/2022
Rating: (3) Not Recommended
We pre-paid for this "new" way of getting from the airport to our Disney resort. Price was average but after waiting 30 minutes & tired from the flight, we still had no idea how long until we could get on a Bus to our Resort. Once we realized how bad they were going to be, we simply ordered an Uber for the same price and were picked up in 5 minutes. Daily rides to the park were just as bad with 20-40 minute waits to/from our Disney resort (Coronado). We didn't even try to use our Mears reservation when leaving to fly home. We preferred to just eat the $90/round-trip cost then deal with their slow speeds and poor information. Just use Uber, you'll have your own ride, it'll be quicker & it will cost the same.
Pros:
None. I imagine they will lose a great deal of business to ride-share now that they aren't fully connected to Disney anymore. I foresee Disney losing some resort business as well since they don't have a trustworthyCons:
Slow, crowded, average or worse communication, average price.Reviewed by Anonymous Review Date: 05/01/2022
Rating: (1) Not Recommended
Use Uber. Bus is over an hour late to pick up family of six at airport. Horrible way to start your magical vacation.
Pros:
NoneCons:
Horrible slow service.Reviewed by Anonymous Review Date: 05/01/2022
Rating: (9) Recommended
On the way from the airport to the hotel, we had about a half hour wait, which was similar to our prior magical express experience, maybe even a bit better. The staff seemed ok, helpful with the luggage and did their jobs well. The return trip was better, less waiting and the driver was very courteous and helpful. Overall this was probably as good as can be expected. Only docking 1 star due to the wait and the fact that I couldn’t get Wi-Fi (I’m not sure there is any)
Pros:
Helpful driversCons:
WaitingReviewed by Anonymous Review Date: 04/30/2022
Rating: (3) Not Recommended
Transport from the airport to the resort was quick and easy. The driver was really nice and had great Disney Trivia for us. The transport from the resort to the airport was the issue. I received an email with a pick up time of 6:20 am. We were at the pick up location at 6:10. I received a text that the driver was in route. The text message even gave me the option of tracking my driver. By 6:35 we were still waiting and I began to worry so I clicked on the tracker but the bus wasn’t moving. I called MEARS and the rep told me that the driver was held up but would arrive in 5 minutes. Meanwhile there was another family waiting as well and they were told that we missed the bus because the driver had already come through?! After 5 minutes the rep told me that we would be riding in a van and would have direct transport to the airport. The driver did arrive but by now it was 7:00. We waited 40 minutes to be picked up! Definitely NOT up to Magical Express Standards. It was an extremely stressful start to our long travel day and I can’t say that I’ll use MEARS again.
Pros:
Great transport to resortCons:
They didn’t pick us up on time which caused a lot of stress!Reviewed by Anonymous Review Date: 04/28/2022
Rating: (2) Not Recommended
We had no issues with getting from the airport to resort. From our resort to airport we were to be picked up at 10:35 am. At 11:15 am after multiple attempts to calling I finally got to talk to someone that sent a Mears Taxi out to us that arrived at 11:30 or a few minutes after. We arrived at airport around noon and our flight left at 1:30. We made it but was very stressful. Will not be using Mears again.
Pros:
It got us to resortCons:
The bus to pick up from resort never showed.Reviewed by Anonymous Review Date: 04/28/2022
Rating: (5) Not Recommended
Using Mears to get to our resort from Orlando International Airport was just like the using Magical Express. We boarded a bus right away, waited 5 minutes and headed off to the resort. We made two resorts stops before arriving at our resort. Returning to Orlando International Airport from our resort Mears was a bit more stressful. They were 30 minutes late picking us up. We then made two more resort stops. At the last resort stop we didn't pick up any passengers (maybe they got tired of waiting and called an Uber?). We arrived at the airport with about an hour to spare but we still had to get through security. It took us about 30 minutes from the time we arrived at the airport to get to security and through the security line. We made our flight and were able to grab a very quick breakfast but it was a bit stressful. I think our next trip we will rent a car to bring us back to the airport to insure we get to the airport on time.
