Reviews of Mears Connect
Reviewed by Anonymous Review Date: 03/30/2022
Rating: (9) Recommended
My son and I used Mears Connect this spring break season to get to and from the airport and Animal Kingdom Lodge and had no problems at all. I was very nervous given all the bad reviews I read but still decided to chose them over the Sunshine Flyer because of their website vs Sunshine Flyers. I called both beforehand just to see if a situation arise, could I get through to someone for help. For Sunshine Flyer my called ended in either being forced to leave a voicemail or asked to email them. If I am stuck in a bind, I'd rather be stuck on hold than have to hope that someone gets back to me. So I chose Mears Connect. Mears Connect provided a QR code. When we arrived at the airport, we checked in at Mears Connect. Despite this being a Sunday during spring break season, there was absolutely no line (although they certainly could have handled a line because they have a lot of space at the airport and they have numbered lanes for you to stand in if you have to wait for a bus). We were able to walk through our lane and immediately board a bus. There were only about 4 family groups on the bus. We were one of the last drop-offs but the time spent on bus was very reasonable. I was very pleased. I was the most worried about not being picked up for our return to the airport but that went smoothly as well. I received an email the day before with my QR and pick-up time. I confirmed where the pick up was with my hotel. About 10 to 15 minutes before the pick up time, I received two text messages from Mears - one with my QR again for easy access - and a second text that contained a link to track my driver. I really appreciated the track my driver link because it alleviated all my worries about not being picked up. I could see where my bus was, that he is one his way, and that he was close. The bus arrived exactly on time - to the minute. There were only two to three pickups after me and we had plenty of time to get to the airport. So everything went very smoothly.
Pros:
No wait at airport. Buses were clean. They had tvs in the buses with trivia and videos about animals which we really enjoyed. The track your driver text for the return trip alleviated any worry of not being picked up. Everything went smoothly.Cons:
None for my trip. Only con was the worry induced by bad reviews I had read.Reviewed by Anonymous Review Date: 03/20/2022
Rating: (1) Not Recommended
Never picked us up for our return trip to the airport
Pros:
Great for picking you up at the airport .. not for returning .. never picked us up at scheduled timeCons:
Not reliableReviewed by jgplimdesign Review Date: 03/07/2022
Rating: (4) Not Recommended
Our trip from the airport to our resort was relatively good. Our arrival was late in the evening, so we benefitted from a shuttle (vs bus) with one stop. Sort of the premium experience for our standard fare. Driver was fast—-not much traffic, but surprised at how quickly he drove. Guess shuttles not governed.
Return trip was a different story. Bus did arrive on time for pick-up. First on the bus and only guests at that location. We were told there’d be 3 more stops. Understand multiple stops are part of standard service. Unlike the other, this driver took her time…. We spent an hour picking up (and waiting for no-shows) before heading to the airport. While there were times in the past where we felt we got to the airport way too early—this was not the case. In addition, the driver piped very loud music (some sort of instrumental adult listening heavy on the sax). She played with the volume and tapped her fingers —-seemed more concerned with that than driving. Was surprised at the volume for driving a chartered bus. (Add a few screaming kids for good measure). Would have tolerated the noise if we didn’t also repeatedly check our watches wondering if we’d get there in time for security, etc.
Pros:
Transportation was available to take us and pick us up.Cons:
Without The Mouse watching, the service seemed a bit iffy—-maybe just an odd case with the loud music and abundance of stops and later-than-expected airport arrival. Will definitely try another service or option later this spring.Reviewed by Anonymous Review Date: 03/05/2022
Rating: (3) Not Recommended
Bus was 30 minutes late to pick us up from pop century
Pros:
NoneCons:
A lot both of the busses smelt awful and was old and crustyReviewed by Anonymous Review Date: 02/26/2022
Rating: (10) Recommended
Our family took the Mears shuttle bus from MCO to the Grand Floridian Hotel at Disney and back. Drivers were on time and friendly, bus was clean. Best of all: I dropped my car key in my bus seat on the return trip. I emailed Mears with the details, they found my key, and mailed it to me at no charge. A Mears rep called me to let me know it was on the way. Can’t beat that service.
Pros:
On time; polite; clean bus; personal attention to returning a key so had lost.Cons:
NoneReviewed by Anonymous Review Date: 02/26/2022
Rating: (3) Not Recommended
Booked round trip from airport to animal kingdom hotel. Flight landed at 5:30 am and we were promptly greeted and transported on a bus to our hotel after finding the mears connect area of the airport. Driver was friendly and loaded our bags for us. The issues with Mears connect arose at 4am on the day of our return trip back to the airport. Our flight was at 7am so they give us a pick up time of 4am from the animal kingdom hotel. There we are waiting on the curb at 4am...4:10 am...4:20am... we start to panic and we call Mears who then accuse us of not being outside when the bus came- even though we were most definitely waiting out there at 4am. Long story short they then offered to send another bus after some time but we were going to be late to our flight so had to call a Lyft and thank goodness someone was nearby in the early hours to pick up our ride. Mears did refund us but that was not worth the hassle. Just take a lyft
Pros:
easy from airport to hotelCons:
did not pick us up poor customer service- accusatoryReviewed by Anonymous Review Date: 02/26/2022
Rating: (10) Recommended
They went above and beyond for me! My worst fear (oversleeping) happened. I missed my bus to the airport, called them and they took fantastic care of me and made sure I got to my plane on time. Highly recommend!
Pros:
Customer serviceCons:
NoneReviewed by Anonymous Review Date: 02/26/2022
Rating: (10) Recommended
Nice service, prompt and on time. Didn't have to wait long for collection and drop off.
Pros:
quick serivce and nice drivers.Cons:
noneReviewed by Anonymous Review Date: 02/19/2022
Rating: (10) Recommended
Very happy with this service. Got on bus within 2 minutes of checking in at airport. Within 10 minutes we were on way to resort. Pick up was great as well. Will use this service again. Very pleased with process.
Pros:
On time. Communicate well. Easy to use.Cons:
None.Reviewed by Anonymous Review Date: 02/09/2022
Rating: (1) Not Recommended
Awful! Lost all quality control extremely quickly since no longer having the accountability of the Disney name. Our driver left one of the compartments open on the side of the car and one of the passengers had to make him stop because luggage was starting to go on the street.
Routes are insane, we went to four different hotels with none of them being close to each other (except for the first and last which were Pop Century and Art of Animation...so we basically made a giant circle).
