Reviews of Mears Connect
Reviewed by NebraskaDisneyMom Review Date: 07/19/2022
Rating: (1) Not Recommended
My daughter and I booked the Mears for a ride to the airport. Myself, my daughter, and about 50 cheerleaders stood there for 30 minutes after the pickup time. We looked at the app and it said that the bus never left the airport. When we called the customer service line they said the driver told them that no one was ever out there. I asked how you miss 60 + people and she stated you don't and he wouldn't have if we were standing there. She offered to send a private bus for my daughter and me. I accepted but it never came. We ended up using another drive share service and deputed the charge on the CC
Pros:
nonCons:
Customer Service was horrible.Reviewed by Anonymous Review Date: 07/13/2022
Rating: (1) Not Recommended
The trip from the airport to the hotel was fine, but nothing spectacular. No issues though. However, the return trip, they were over 25 minutes late and just in a small van. He took the other two people that were sitting there, but left me and said the large charter bus was for me. That bus was only dropping off. However that driver was nice enough to contact dispatch and confirm that the van that just left me was in fact my ride. He then said they sent me a taxi. Had that driver not been dropping off, I would’ve been left hanging and contacting customer service to get a replacement vehicle (which was a 35 minute hold time to file a complaint against that driver).
Pros:
NoneCons:
Left at hotelReviewed by Anonymous Review Date: 07/01/2022
Rating: (9) Recommended
I would recommend. I will definently use again. My only advice upon arrival is to not go outside to look for the shuttle you have to stay inside. The first group of signs for mears there was nobody there keep walking there is a big section for you to checkin. I think we waited for about 15 minutes in-line. The pickup to go home was fantastic, on time and Rob our driver was great.
Pros:
Pick to go home on time. Driver was great.Cons:
Arrival instructions were not clear on where to go.Reviewed by Anonymous Review Date: 06/29/2022
Rating: (1) Not Recommended
The absolute worst. They dropped us off at the entrance, but had us walking all over the hotel property for pick up. They didn’t let us know that pick up location was going to be different from drop off. They left us, a party of 13, as we were trying to be on time for our flight. They said they would send a taxi. It was a hot mess. Eventually 40 min later another shutter van came.
Pros:
They dropped us off on time.Cons:
They didn’t pick us up on time.Reviewed by Anonymous Review Date: 06/26/2022
Rating: (1) Not Recommended
Entirely too long to sit on bus before leaving terminal and making several stops. Approx 2 hours from stepping into the bus before arriving at hotel.
Pros:
NoneCons:
Wasted timeReviewed by Anonymous Review Date: 06/14/2022
Rating: (9) Recommended
We used Mears Connect on May 7 and again on May 13. Our arrival to MCO was 10:35 pm and we got our luggage and headed to the Mears Connect area which is the same place the the Magical Express used. Having used ME several times the only difference was having to collect our own luggage. The attendant scanned the code on my phone and told us which line to get into. We were immediately taken to the bus with about 8 other people. The driver loaded the luggage for everyone and we left the airport after a ~10 minute wait. We were going to the Swan with another couple and everyone else was going to Pop Century. We dropped the people at Pop and made our way over to the Swan. There was a high school prom just ending at the Swan so the traffic was bad at the hotel. We arrived at the Swan driveway about 50 minutes after leaving the airport but it took a while to get to the front door where we could be dropped off. Not Mears fault. Our departure code was sent the day before with the pickup time: about three hours before our early evening flight. We went out to the front of the hotel at the appointed time and the bus was just pulling up. The driver scanned our code and we boarded the bus. There was a gentleman who was from a convention also waiting for a Mears bus but had a later pick up time. The driver checked with his dispatcher and was able to accommodate him. We arrived at the airport on time. Again, the driver loaded and unloaded the luggage. I would not hesitate to use Mears Connect again.
Pros:
PriceCons:
NoneReviewed by Anonymous Review Date: 06/12/2022
Rating: (3) Not Recommended
Wasted half our day using Mears connect! They didn’t have enough busses so they were putting families in taxis. We waited 55 minutes for a bus to come for us, then sat on the bus for 20 minutes before it even left the airport. They packed people from all different resorts onto the bus so we then had to stop at 4 or 5 resorts until we got to ours. There went another hour. We will never use them again. Total waste of our vacation time.
Pros:
Cost is less then Uber/ LyftCons:
unorganized, wasted vacation time,Reviewed by ChristyOBA Review Date: 06/09/2022
Rating: (10) Recommended
We used MEARS on 05/14/22 and 05/21/22. We waited in line at the airport for about 15 minutes, our luggage was loaded by the driver, we got onto the bus and had a smoothe ride to the resort. We stayed at Pop Century so we had to stop at Caribbean and Riviera Resorts then we were dropped off. On the way back, we were picked up on time, picked up passengers at Riviera Resort then we went to the airport without any issues. We had zero issues using MEARS and would absolutely use them again!
Pros:
Picked up and dropped off on time, easy to change the times due to flight changes and everytone was very helpful and friendly!Cons:
We didn't encounter any cons.Reviewed by Anonymous Review Date: 06/07/2022
Rating: (3) Not Recommended
I will never use Mears again. The ride to the resort was fine although it was somewhat confusing to find them at MCO. On the way back to MCO, our driver left the resort without us. Our reservation time was 7:10 AM. We were walking down the ramp to the bus at 7:10 AM and the bus pulled out. When I contacted Mears, they said reservation time and departure time are the same thing and I would not be refunded for the second half of my trip. We were able to get a taxi and passed the bus on the way to MCO. What an unnecessary headache they caused by poor wording.
Pros:
Bus was cleanCons:
Horrible customer serviceReviewed by Anonymous Review Date: 06/02/2022
Rating: (3) Not Recommended
Just to let everyone know Mears Connect is using other companies to Shuttle passengers from MCO to the resorts. Mears is only using a handful of their own drivers . These so called other drivers are not even trained by Mears . I would use the other company Sunshine Flyer . Sunshine Flyer uses their own trained drivers and never uses any other company. My vote goes to Sunshine Flyer.
