Reviews of Mears Connect
Reviewed by Anonymous Review Date: 12/13/2022
Rating: (1) Not Recommended
Pickup time was at 4:10pm on a Saturday night and flight was at 7:16pm. Plane door closed at 7pm. He was 10 minutes late to pick us up. We were the first pickup. There were 3 more pickups after us. We arrived at MCO at 6pm. And had to check in a bag so that added time. Earlier that week we received an email from the flight provider to expect long lines and delays. It took 45 minutes to get through security. We literally had to run to the gate and were the last passengers to get on before they closed the door. We always enjoyed Magical Express. But Mears is no longer the same. We will never use them again.
Pros:
NoneCons:
Late to airport Packed out busReviewed by Retiredtraveler70 Review Date: 12/10/2022
Rating: (9) Recommended
Planned a trip to Disney World for Christmas the week of Dec 4-9, 2022. Read reviews and was not sure I should keep our reservation for the round trip service. Decided to use the trip from Airport to Pop Century to see what would happen. It only took 1 hour from the time we boarded the bus to when we were dropped off at our hotel. The driver was very helpful with any questions we had. We decided to use the service on our return to the airport. The bus was 10 minutes late seeing we were to be picked up at 12:05 pm and the traffic was heavy. The driver was so entertaining and provided us information about how to get around the airport from the drop off spot to the check in desk. He gave us local information as we drove by the sites. That made the trip short because of the interaction with the passengers. I would use them on my next trip to Disney World.
Pros:
Knowledgable drivers; comfortable seating; very affordable compared to other options; received texts on the status of our pick up busCons:
Link to the map showing the status of our bus did not workReviewed by disneydiner Review Date: 12/07/2022
Rating: (10) Recommended
I was a Mears customer before Magical Express so I did not hesitate to use them for my March visit and again for my October visit. Both times I was extremely pleased with the service. Some of the reviews for Mears haven't been very kind but I decided to give them a try and they have been great both trips I've used them. Drivers were friendly and pleasant. I do miss the luggage service Magical Express provided (and at my age I can use the help) but Mears service has been good.
Pros:
quick airport departures, reasonable delivery time to hotel, on time pick ups.Cons:
noneReviewed by Anonymous Review Date: 11/27/2022
Rating: (1) Not Recommended
driving on the road and a bus driver beeped at us for a long time as soon as the light turned green. very rude considering he drove very slow afterwards then proceeded to speed as soon as we turned.
Pros:
noneCons:
so manyReviewed by Anonymous Review Date: 11/16/2022
Rating: (1) Not Recommended
Avoid this company if you want a stress free ride back to the airport. While the trip from MCO to WDW was okay, the trip back was anything but. We arrived at the pickup spot at 3PM for our 325PM pickup. At 330PM a bus showed up but said that they were only dropping off, yet that bus was still sitting there 40 minutes later when a second bus showed up, also dropping off, not picking up. When I told second driver that Mears was 40 minutes late, he said there was nothing he could do. My daughter had been trying to contact Mears by phone, but they would put her on hold, and then hang up. The driver of the bus that had arrived at 330PM to drop off but was sitting there for 40 minutes eventually got through to their dispatcher, saying another bus would be along shortly. When it did show, we had to stop at 4 more pickup locations before heading to the airport.
Pros:
Ride from MCO to WDW on timeCons:
Ride from WDW to MCO was nearly an hour lateReviewed by Anonymous Review Date: 10/19/2022
Rating: (1) Not Recommended
Customer service is horrible , i waited up to an hour to get on a bus to go to my resort & when I spoke to someone asking wait time she told a bus will be hear shortly , very bad communication on her end
Pros:
NoneCons:
Wait time snd unprofessionalReviewed by Anonymous Review Date: 10/16/2022
Rating: (2) Recommended
Our driver, that picked us up from the airport, was not a safe driver was running stop signs and stoplights taking turns so fast that we were being thrown all over the shuttle just was not a pleasant experience. They need to look at possibly some safer drivers, but the ride back on the bus to the airport was amazing. That girl drove very safe, and was very attentive to her guests on her vehicle.
Pros:
Convenience, only giving a yes on I recommend because you can’t hold all the drivers liable for one bad driver in my experience with this companyCons:
Directions from the signs in the airport are not very clear. Took us over a half an hour walking around the airport after we landed to find out the pick up area.Reviewed by Anonymous Review Date: 10/12/2022
Rating: (4) Not Recommended
Too complicated where to go and find this.
Pros:
Small van right to placeCons:
Walked over the entire airport to find the place even though signs led to one area which was wrongReviewed by Anonymous Review Date: 10/06/2022
Rating: (10) Recommended
Cader, our driver, was amazing. Excellent service and made our trip seemless and enjoyable by giving us all the facts and history of the area and places we passed on the way. 10/10 would recommend to a friend! Thanks Cader, and mears!
Pros:
Friendly driver, quick, convenient, inexpensive and punctualCons:
NoneReviewed by Anonymous Review Date: 09/25/2022
Rating: (2) Not Recommended
we had the RUDEST bus driver. poor representation of the company
