Reviews of Mears Connect
Reviewed by Anonymous Review Date: 12/08/2023
Rating: (1) Not Recommended
Terrible service waited 1 hour no one spoke to us this is the worst possible service you can use
Pros:
NoneCons:
EverythingReviewed by Anonymous Review Date: 11/17/2023
Rating: (5) Not Recommended
We were required to be at the departure location from our hotel 15 minutes before the shuttle departure time. Our shuttle was over 20 minutes late picking us up at that point we just called a Lyft and of course that’s when the shuttle showed up. Don’t recommend if you want to make your flight on time.
Pros:
Great getting us to the hotel from the airport.Cons:
Very late picking us up for our departing flight. Wasted money on the return trip.Reviewed by Anonymous Review Date: 11/04/2023
Rating: (1) Not Recommended
Corralled like cattle to stand and wait for the bus , for what this is costing,,WHY ,, have we been standing here waiting 40 minutes
Pros:
NoneCons:
WaitingReviewed by Anonymous Review Date: 10/19/2023
Rating: (10) Recommended
I had the best service with mears service I arrived at airport on Oct 8 with my family mears was already there waiting very patience driver excellent ride excellent service then for departing from my hotel mears was excellent on updating me on my status of my driver excellent and giving us information inside the airport area. Excellent
Pros:
Excellent service I had to call in spoke to Ann at your customer service line gave her an excellent rating on serviceCons:
I had trouble doing rating on line / called mears customer line spoke to Ann excellent serviceReviewed by Anonymous Review Date: 10/06/2023
Rating: (2) Not Recommended
one of the worst service emoyees don’t have any clue on why they are here no knowledge on time no clue what is happening
Pros:
nothingCons:
don’t useReviewed by Anonymous Review Date: 09/21/2023
Rating: (1) Not Recommended
We arrived to Orlando only to be told it would be more than an hour for our transportation to arrive. I ended up opting for a Lyft. I went to the counter to tell them I would not be utilizing my ride to the hotel but wanted to make sure I still had my ride back. I was told I had no problem and, in fact, would be refunded one way if I called the Mears center directly. Upon calling, I was told that my ride to the hotel was marked as "completed" and therefore would not receive a refund. That was already strike 2. On the ride back to the airport, we left 15 minutes late from the hotel, when we arrived to the terminal, my suitcase, which I rolled out of the hotel with no problem at all, would not roll and the wheels were cockeyed like the case was thrown and damaged. I replied to a survey sent to me by Mears and sent them photos of the case and an account of what happened only to be totally ignored. The worst part is, when I went to reference the email I sent them, it is totally gone from my email indicating that since they did not like my review,they'd just as well ignore it and give me the finger. Don't waste your time, money or sanity with this joke of a company. Uber and Lyft cost almost the same price and they are immediately available upon landing. Mears is an absolute trash service.
Pros:
NONECons:
Anything you can expect to go wrong.Reviewed by Anonymous Review Date: 07/30/2023
Rating: (3) Not Recommended
Don’t purchase express service. You pay double and still have to wait for everyone to board the bus. The wais is just as long as regular fair.
Pros:
First stopCons:
Not worth it! Take a private car service .Reviewed by Anonymous Review Date: 07/06/2023
Rating: (2) Not Recommended
I had reserved a ride for 5 people to a Disney resort (express service) costing me $305.00. 2 of my passengers needed to get an earlier flight so I called to change their transportation to an earlier time. I was told they would have to be standard not express which was fine. I was not refunded the difference between express and standard AND they had the nerve to charge me an extra $2.50 of which I am still not clear on why. Their explanation is shady and I really just wanted to make sure they had a ride. It was not a bus but a taxi van and other people traveling to and from same place were standard. Horrible run company and definitely NOT recommended.
Pros:
Can’t think of anyCons:
Just about the whole serviceReviewed by Anonymous Review Date: 05/22/2023
Rating: (1) Not Recommended
Like another reviewer, we were left stranded on the return trip to the airport. We were at the pick-up point early, bus was late, and when it finally did come, they pulled away before we were able to gather our things to walk to the bus. Customer service acted like it was our fault and just kept insisting the driver didn\\'t see us and marked us as a no show. No solution offered, no apology, and the rep actually disconnected me when I started to get upset. Had to find alternative transportation at the last minute. So stressful, not worth it, never again.
Pros:
......Cons:
They'll leave you stranded, terrible customer serviceReviewed by Anonymous Review Date: 05/06/2023
Rating: (1) Not Recommended
Horrible customer service. Tracking app doesn't work at all. Did not pick us up and unable to reschedule another driver to pick us up so they left us stranded on our vacation. Use literally anybody else for your trip.
