Disney Sends Emails to Guests Affected By Technical Issue About Dining Cancelations and Gift Cards

A few days ago, Disney’s dining reservations website experienced a technical issue which caused a number of reservations to become available for restaurants and times that were already fully booked.

Cinderella’s Royal Table

Disney later shared that it would automatically be canceling those reservations and is now reaching out to affected guests.

If you made a dining reservation while Disney’s dining reservation website was experiencing some technical difficulties and that dining reservation is going to be canceled by Disney, you should be receiving an email from Disney soon with more details on the situation. 

Be Our Guest

The email explains that due to the technical issue their website experienced, some reservations appeared for restaurants or times that were already fully booked. In order to continue limiting attendance at its restaurants and promote physical distancing, these reservations cannot be kept and Disney is automatically canceling them. The email will specify which of your reservations are affected and provide you with a cancellation number.

Mickey Mouse at Hollywood & Vine, Minnie’s Holiday Dine

The email also notes that, because of these cancellations and as a thank you for making Disney part of your day, affected guests will receive a $25 digital Disney Gift Card sent by Disney Gift Card Services, which you’ll be able to use during your next visit to Disney World.

Screenshot from Email

Disney has also already resolved the technical issue, so if your reservation gets canceled, you can go back on the dining website now to see if there is any other availability and book new reservations.

Chip and Dale at Garden Grill

So, if you have a reservation that you anticipate will be canceled, be on the lookout for this email from Disney and be sure to check the “My Plans, Reservations and Tickets” section in your My Disney Experience account to check what reservations appear there. If your reservation was made outside of the glitch time, it will not be canceled or changed.

If we hear any further updates on this situation we’ll let you know.

Did you make a reservation that has been affected by these cancellations? Let us know in the comments.

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