Reviews of Be Our Guest -Counter Service Lunch
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Be Our Guest - Lunch
Lunch in counter service
New Fantasyland Expansion
Reviewed by thetony45 Review Date: 03/22/2013
Rating: (10) Recommended
I was spending a day in the Magic Kingdom and decided to give Be Our Guest a try for lunch.
The line was long but moved quickly. The Cast Member outside said 45 minute wait. I doubt it was even 20. You enter the restaurant through a large door with a stained glass window depicting the events leading to the prince becoming the Beast above it.
Upon entering the building, you walk through a room with 3 kiosks that display the menu so you can decide what you want before ordering. Along the walls are suits of armor that can here snoring. Then you go through the room where you place your order. Most people use kiosks but I was sent to a Cast Member. I ordered a Grilled Steak Sandwich a root beer and Strawberry Creme Cheese Cupcake. I was given a rose and told to seat myself
No more than 5 minutes after I sat down a Cast member wheeled a cart up with my food. The rose I was given was RFID and let the CMs know where I was sitting.
The steak sandwich was a tad dry but I put a little steak sauce on it and it was very good. The fries were thick and the ketchup was very tangy.
The best part of the meal was the Strawberry Creme Cheese Cupcake. It was topped with a fresh strawberry and had strawberry creme cheese filling. It was AMAZING! I believe my exact quote was "Oh My God! Why can I not marry this cupcake!?!"
After eating, I explored a bit. I was sitting in the Rose Room which was themed to be the dining room where the song Be Our Guest happened. The walls were covered in pictures of random scenes from the movie. In the middle of the room was a statue of Belle and the Beast dancing that slowly rotated.
The largest of the 3 rooms was the Ballroom. It was themed to be the ballroom were Belle and the Beast first danced. Chandeliers hung from the ceiling and the back wall had a window showing it snowing on the mountain around the Castle. I felt like Belle and Beast would waltz out any minute.
The smallest of the 3 rooms was the West Wing. It was very dark inside. There was the picture of the Prince that had been slashed by the Beast's claws. Also in the West Wing was the Enchanted Rose. Every so often a petal would drop off the Rose. Also once in a while there would simulated lightning.
The food was great and the atmosphere was amazing! My only complaint is that the lighting was very dim although that was done to set the mood. I'd love to eat here for dinner sometime.
Pros:Excellent Food, Wonderful Themeing
Cons:Very dim lighting
Reviewed by Tampa Mom Review Date: 03/19/2013
Rating: (8) Recommended
My two daughters and I had lunch here on 2-27-13. We lined up roughly ten minutes before the restaurant was scheduled to open, and there was already a sizable line. I would say it took roughly 20-30 minutes to get to the ordering stands. I was pleased to see there were many employees there to help and explain the new system.
We lucked out and snagged a table in the West Wing, though any of the rooms would have been great, because the atmosphere was amazing. I did notice, however, that the West Wing was a bit scary for some younger children. Also, the darkness of the room made it hard to read the already hard to read fountain drink signs.
Our food came almost immediately, hot and fresh. All three of us ordered the grilled steak sandwich. It tasted great, but I will agree with earlier posts that mentioned that it was rather dry. The meat was a hair overcooked, and there was not enough of the sauce. Despite that, though, we enjoyed our sandwiches, and the french fries were great.
All in all, we had a wonderful time. The crowds will pass as the 'new' wears off. For now, I would recommend going as soon as the restaurant opens, because every time we passed by later in the day, the lines were massive.
Pros:Fast delivery to table, tasty food.
Reviewed by MellieBeans Review Date: 03/17/2013
Rating: (8) Recommended
I couldn't wait to visit this new restaurant, and I was not disappointed at all! Ate lunch here on Sunday 3/10/13. The food was excellent, I had the grilled steak sandwich, DH had the carved turkey sandwich and DS17 had the braised pork. My only wish was that there was more sauce on the bread, it was a wee bit on the dry side, but not unbearably so.
The ambiance was SO awesome. I couldn't stop looking around at everything they had to offer.
I love how they serve you the food as well, they bring it out on these covered carts so that it stays warm.
The only problem that we encountered was the ordering, it's a little confusing but there certainly are helpful CM's to help guide you along and soon we were on our way. And the dreaded wait in line, however I do have to say that it was not as bad as I had anticipated before leaving, per the boards here on all ears. :)
Pros:Ambiance, price, service, food
Cons:ordering, long lines, wait
Reviewed by smintnervv Review Date: 03/16/2013
Rating: (3) Not Recommended
When we entered the line at 1:30, we were told there would be a 30 minute wait. The wait with ordering was 65 minutes.
I had read a number of good reviews and was looking forward to the new experience. However, they were not really ready to handle the number of people. They kept offering an apology for the wait and the inability to take orders efficiently.
After we found a place to sit which was easy and the food arrived, we found it to be a disappointment. The French onion soup was tasteless, but did have a lot of cheese melted over the top. The ham and cheese sandwich was OK. And the quinoa plate with salad was dry and bland. We were very disappointed and will not be going back on our next trip in September.
Cons:Food was not very good. The wait was unreasonable.
Reviewed by mschu2112 Review Date: 03/10/2013
Rating: (7) Recommended
Ok this has just opened and we expected some sort of line to get in at luch, but 1 hour was a lot. The issue here is how you order. If you are on CC or Disney charge you have to do it yourself on touch screens that are not always the easiest to use. So my guess is many people have trouble with this. Given the backup to order and then the high availabilty of table I would guess this is the choke point.
After you get though this the dining area is great, we would have liked the west wing but that was packed. They need more tables in there. They bring food to your table and generally the food is good. Had the Tuna Nicolese salad but for 14 only had 4 small tuna pieces. Overall for 4 we spent like $78 for lunch!
Until they work some bugs out you may want to avoid this. We dined at 11 and the line was very long to get in, 1 hour. In the summer in 90+ degrees we would have said no way.
The themeing is great here both inside and out!
Cons:Long line, messed up ordering system, food ok
Reviewed by kclhendrickson Review Date: 03/06/2013
Rating: (9) Recommended
The long line wait for this quick-service meal was WELL worth it! This was our first Disney meal and we were blown away! There were healthy choices for the kids (broccoli- which my kids love!) and for adults and the cupcakes were to die for! We loved the atmosphere and the fact that even though this is a quick service meal, you are served from these really cool rolling serving trays and you get to use actual utensils.
A must do when going to Disney!
Pros:food, location, cast members
Reviewed by mmfan Review Date: 03/05/2013
Rating: (10) Recommended
We decided to try this new restaurant for lunch, it was so exciting to eat in the new Beast's castle! We got in line around 11 AM, the line was backed up all the way to the end of the bridge and around the corner. We were told the wait was 45 minutes to an hour.
After we had been in line a few minutes, a cast member offered us fast passes to return for lunch around 1:45 - 2 PM. He said it was a trial attempt at accommodating so many people. We declined the fast passes as we did not want to eat that late, but several parties in line took advantage of them. I am not sure if this practice will continue in the future. The line moved slowly but steadily. The weather was gorgeous and the temperature not too warm, if it had been a typical Florida summer day we would have roasted in the sun, there is no cover on the bridge.
The fast passes coming through definitely slowed our line, just as is does in the stand by line at rides. The fast pass parties were taken immediately. Finally after an hour in line, we were directed to a line entering the castle. We were handed a plastic "puck" with a rose stamped on it and then went to order at the computer screens. Many folks were having difficulty figuring out how to order and if the party is large it takes quite a while. Many cast members were available to assist though.
After completing our order, we were instructed to choose one of three rooms and seat ourselves wherever we wanted. Surprisingly there were many empty tables.
The castle is nothing short of gorgeous, the attention to detail is amazing. We put our "rose" on a table and went to serve ourselves drinks and pick up silverware- - yes, real flatware! Soon our meals were delivered to our tables on china, the "rose" telling the servers which table we were at - very cool.
The food was very good. I had the turkey sandwich and fries, real turkey and not lunch meat, my DH had the salad and quinoa - all very good. We split a chocolate cream puff -- it was amazing. Refills on drinks were a great plus. We never felt rushed, the surroundings were cool and the seating was very comfortable. Even with so many people looking around and taking pictures, it was a nice atmosphere.
We felt is was definitely worth the wait, and can't wait to eat there again some day. Snagging a dinner reservation is almost impossible but would be great, but the lunch was much more to our liking, as we did not feel uncomfortable looking around. What a great counter meal experience!
Pros:great food, wonderful location
Reviewed by shadowpup Review Date: 03/05/2013
Rating: (6) Recommended
I was thrilled to try the new restaurant the last week of January, 2013. We arrived around 11, and we had to wait about 20 minutes to make our way into the castle to order. This was about what we expected. The ordering process was horrible! The line would probably move much faster if you could give your order to a person. We wanted to add soup on & pay for it out of pocket (the rest of the meal was the dining plan). This required a complete new transaction.
As for the setting, the restaurant is beautiful! We sat in the West Wing, and it was magnificient. The food was ok. Nothing fancy. We did like how we could refill our drinks and how they brought it to our table. Hopefully, the ordering process will become easier as the restaurant is open longer. I'm not sure if we would try it again.
Reviewed by cnrwilliams Review Date: 02/18/2013
Rating: (10) Recommended
My daughter and I ate here for lunch on January 27. We got in line around 10:40 and we were inside with our food by 11am. Menus were shown to guests in line, but there were also several kiosks inside with pictures and descriptions of the food.
Ordering was easy. Someone asked how we were paying (Disney's Quick Service Plan) and showed us what to do. Once we placed our order, we got our rose and were told to find a seat at any of the three dining rooms. We were told where we could get our drinks and silverware. Our food was served to us within 5 minutes and was VERY GOOD. The braised pork was amazing. My daughter had the steak sandwich which also tasted very good. The desserts (chocolate cream puff and triple chocolate cupcake) were beautifully presented and yummy.
After we ate, we were allowed to take a quick peek into the other dining rooms. All of the rooms were lovely. We sat in the main room so we could see the "snow" falling outside.
One of our best quick service meals at Disney
Pros:Food, service, decor
Reviewed by mrsfarrellhob Review Date: 02/11/2013
Rating: (4) Not Recommended
It pains me to write a negative review of this restaurant, but I must, with the caveat that I'm willing to give it another shot the next time I'm at Magic Kingdom.
Arrived around 2:10 pm for lunch, stood in line for more than 20 minutes. Took 10 minutes just to place my order because the credit card machine wouldn't take my room charge OR my first credit card. Eventually resorted to my emergency credit card. A cast member had to help me on three separate occasions to get the card to go through and the same thing happened to a few other people waiting in line as well.
I ordered the croque monsieur with french fries. It took less than 10 minutes to arrive at my table, but the sandwich was soggy, the portion of fries was lame and the atmosphere of the "rose" room where I chose to sit did nothing to make up for the lousy food.