Reviews of Be Our Guest -Counter Service Lunch
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Be Our Guest - Lunch
Lunch in counter service
New Fantasyland Expansion
Reviewed by gcgallagher Review Date: 03/31/2020
Rating: (10) Recommended
Tips and Tricks from someone who knows the Master, and his castle, very personally!
Out of the breakfast quick service option, the lunch quick service option and the dinner table service option, lunch is by far the best choice. It's the cheapest and easiest to get a reservation for. It's also generally the least crowded (pro tip, book a reservation for 11am, which is when breakfast switches to lunch. It's early in the day for lunch so it's the least crowded at that time.) The food is good but it's nothing special if you order something standard like a sandwich. My personal favorite on the menu is the coq au vin (Feast a la Beast if you're ordering off the kids menu) but the tuna nicoise, and cannellini cassoulet are excellent too. If you're a family of picky eaters you'll likely be disappointed. The Beast doesn't cater his glorious dishes to mere peasants! He is a prince after all, so his food is very fancy. But the french dip and croque monsiuer are both fine (I personally wouldn't go for the carved turkey sandwich. It's very standard and the least "bang for your buck"). If you have dietary restrictions, make sure to let someone know when you're ordering and don't place a mobile order, or you'll be at the restaurant for a really long time, as it's hard to get things changed to gluten free, dairy free, etc on the fly, when we're cooking for thousands of guests in a day. If you let someone know when you first place your order it's much easier to accommodate your party's allergies.
As far as seating goes, the main dining room is certainly the most stunning but also the most crowded and noisy. If you can find a seat in the Rose Gallery (to the right of the main dining room) or the West Wing (to the left of the main dining room) you'll be better off. There are also more bussers in those two rooms so the tables will be cleaned off more quickly and you'll have more cast members to talk to/ask questions to.
Realize that this is a quick service (unlike dinner) so you'll have to get your own drinks, silverware, napkins, sauces, etc. just like you would at Harbour House or Casey's Corner. The exception is if you order an alcoholic beverage, milks or bottled waters. Those will be brought out with your food. Everything else (soda, iced tea, hot tea, coffee, apple juice, orange juice and hot cocoa) will be found on the beverage islands. There's one located in each of the three dining rooms so you don't have to worry about going all the way back to the main dining room to get drinks. There are also silverware carts with forks, knives, spoons and napkins, located all over the place (if you can't find one a Cast Member would be happy to point them out to you!)
The ambiance is by far what you're paying for here, however. The rooms are gorgeous and have all kinds of magical treats hiding around.
• There is at least one hidden Mickey (or hidden Minnie) in each dining room, as well as the library where you order.
• The chandeliers in the ballroom are real gold and Swarovski crystal (they cost Disney a little over half a million dollars!)
• When the lightning strikes in the West Wing, the prince's portrait changes to reveal The Beast
• Listen closely to the armor in the front room while you're waiting to order. They have a lot to say!
Pros:Ambiance is stunning, food is decent, service is great
Cons:Picky eaters will have a hard time finding something they'll like
Reviewed by Anonymous Review Date: 03/16/2020
Rating: (2) Not Recommended
I thought the food was poor compared to breakfast and dinner
Reviewed by Anonymous Review Date: 02/16/2020
Rating: (6) Recommended
This was our 3rd time eating lunch at the Be Our Guest restaurant. We arrived right on time for our 12:50 reservation only to be met by something we've not previously experienced, a long line to wait in. It seems on our day, Feb 10, those who ordered their meal online in advance were having issues or the system was having issues with the orders. I would much prefer Disney return to the previous version of ordering. My wife and I ordered the usual, carved turkey. She ordered the veggies in lieu of fries. They were mushy and gross. The turkey was good. I'm not sure it's worth the price at this point. It's definitely better than some of the restaurants in MK, but more expensive.
Reviewed by AdventurelandFan Review Date: 02/15/2020
Rating: (1) Not Recommended
As a reasonable fan of Beauty and the Beast, I expected to like this much-hyped location. But it was, in January of 2020 at least, the absolute worst experience I had on the whole property. The fries I had were cold, thin, and over-fried. They were ... challenging for my teeth, to say the least. The sandwich was utterly forgettable. And the onion soup was nearly as expensive as what you can find in Chefs de France in EPCOT, but orders of magnitude worse. (Seriously do not order the onion soup here. You're just throwing money away that you could be applying to the best onion soup you've ever had over in France.)
The theming is overtly fake and plasticky. I don't even think it does particular justice to the parts of the movie it's trying to depict. Most disappointing is the rose under glass. On not-that-close inspection it's no more complicated than an LED Christmas ornament.
To try to explain the theming disappointment, it's perhaps useful to compare it to the Tangled bathroom area/transition zone close to the Haunted Mansion. Both it and Be Our Guest are rough contemporaries in Fantasyland, but the theming in the Tangled area has a nuance that Be Our Guest lacks. There's a gradation to the coloring of buildings that occurs in the Tangled area that makes them look somehow more real, more sophisticated. The bathrooms have authentic frying pans on the wall that aren't explained. There are wanted posters, cleverly written, for various characters in the movie. And the pavement leading up to the area has hoof prints implied to have been made by the key horse in the film. It's not that the area tries to recreate scenes, but rather to put you into the world of Tangled.
By contrast, Be Our Guest seems much less sophisticated. It's actually trying to recreate scenes, with each room being a different phase of the film. But it's both too on-the-nose and less artful than what's going on in the Tangled area. On the whole, I was left severely disappointed in the theming, which made the poor food quality all the more inexcusable.
The whole place feels to me as if it needs refurbishment, giving priority to the live-action version rather than the original animated film. Making it look like the Emma Watson version of the film, and breaking it up into the several more rooms seen in that film — along with gloomy mood lighting — would do wonders for this restaurant.
I can't fairly comment on what the service is like, since there isn't any during lunch to speak of. Nor is that something that should be fairly judged as a deficit for this location — it's counter service at lunch, so genuine service from waiters shouldn't be expected. Still the name of the restaurant does make you think you're getting some sort of treatment that will make you think you're a guest of some kind. Instead, the lack of service and the big rooms full of cramped tables does make it feel like a school cafeteria more than a restaurant.
Common wisdom about this place is to go for lunch. It's the cheapest way to get in and see the theming. But the theming is completely missable, and the price for lunch is actually too high for what you're getting. I wouldn't discount the possibility that one day I might do the full-service dinner here — just to see if it becomes more true to its namesake.
But I wouldn't go back for lunch — even if someone else were paying. It's genuinely that bad. Even if you have kids that love Beauty and the Beast, don't indulge them here. Almost every quick service joint in the whole of WDW is better than this. Go to Galaxy's Edge. Go to World Showcase. Heck, just go around the corner to Main Street USA. Go on a monorail and get off at the Poly.
Do ANYTHING to avoid lunch here.
Pros:None — though I've not experienced the full-service dinner, which may be much better, if significantly more expensive.
Cons:Theming, inability to in any way evoke the "Be Our Guest" sequence from the film, pricing way too high for the quality of the nearly-inedible food. Wholly overhyped location.
Reviewed by Anonymous Review Date: 02/14/2020
Rating: (7) Recommended
The food was fine and the castle is so neat. I have been here for dinner but the food was just not worth what they charged. It is just so crowded In this restaurant. My party was large and so though we were all on same reservation, our food came at different times.
Pros:Neat theming. Neat enough that I would receive at least once.
Cons:Food is not great, so crowded
Reviewed by Anonymous Review Date: 02/06/2020
Rating: (5) Not Recommended
Fast casual dining
Pros:Good food people take care of you well
Cons:To long to wait even with a reservation have to order food for lunch on computer had a group of 8 ordered on 3 seperate computers and the food didnt come out at the same time when food was ordered and placed at the same time. Not well planned
Reviewed by Anonymous Review Date: 01/31/2020
Rating: (5) Not Recommended
I find it so strange when people constantly are recommending this restaurant. The only pro is being inside beasts castle! The food is far far far from good!
Pros:In beasts castle, mobile order ahead of time, grey stuff
Cons:Food was far from great, cold
Reviewed by Anonymous Review Date: 01/21/2020
Rating: (8) Recommended
My wife and I both had the Spring chicken salad whis was good. What she wanted was the French onion soup but was told she could not have that as a QS choice but would have to pay for it.
Pros:Salads were good. Pretty setting.
Cons:Soup not an option for QS.
Reviewed by magicalcouple Review Date: 11/27/2019
Rating: (8) Recommended
We had lunch here a few weeks ago and went in with low expectations. However, we had a very good experience. All the cast members were attentive, friendly, and helpful.
I can review that I had the French onion soup and the ahi tuna salad. The soup was a little salty but super cheesy and I enjoyed it. The salad...was...TERRIFIC! I mean it- that salad was terrific. They did not short me on the tuna nor any other item. It was perfect for lunch. My DH claimed his ham sandwich was too hard (nearly burned bread) but otherwise enjoyed his lunch as well. It's a fascinating experience if you haven't tried it!
Pros:Food, Ambiance, Cast Members
Reviewed by annat856 Review Date: 09/27/2019
Rating: (8) Recommended
My party of 6 ate lunch here on 9/7. My D got the gluten free roll for her Carved Turkey Sandwich, she says it was "Amazing" H and DS got the Croque Monsieur and liked it, DS and I got the Coq a Vin my son loved it. I liked it the pork was better, but now it's the ok chicken. Going to breakfast next time!