Remember that Disney parks planning app called the Disney Genie?
Probably not, because the app was announced at the 2019 D23 Expo and then nothing really happened. We did get a preview of the app last year and saw how it should help guests plan their day at a Disney park, but we had no information on when it would be launching…until now!
During Disney’s quarterly earnings call today, Disney CEO Bob Chapek discussed Disney Genie in more detail.
He said the new multi-tiered service should be a better, more personable and customized experience, putting the guest in control. Chapek continued on to say that it should help guests spend less time waiting in line and more time having fun!
The Disney CEO then compared it to MyMagic+, saying that was sticking their toe in the pond, but Genie is that program on steroids, then calling the technology “transformational.” Sounds very promising!
Chapek said Genie will revolutionize the guest experience, dramatically improving it and will make navigation of their day much easier. He went on to say that the program takes consumer preferences and blends it with industrial engineering data for how the park is operating that day to make suggestions on the fly and that it will lead to substantial commercial opportunities.
During our preview of the app last year, we saw how it could be used to help take the hassle out of planning your Disney park day. We also learned that Genie will allow guests to make and change plans throughout the day based on preferences and Disney’s recommendations. These will be based on things like types of attractions, wait times, and locations, which will allow guests to create a customized itinerary for themselves.
Back in April of this year, Chairman of Disney Parks, Experiences, and Products, Josh D’Amaro, spoke about Genie first launching at Disney World. We do not have an official release date at this time, but we’ll keep you updated when we know more!
Click here to read more about Disney’s most recent quarterly earnings call
Do you think the Genie app sounds like it will help you on your Disney vacation? Sound off in the comments!
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I actually don’t like the sound of this at all. I already hated being tied to my phone with the My Disney Experience app, this will just make it even worse. There will be no more enjoying the little things in the parks, I can just see people tripping & walking into each other because they’re focused on their phones instead of the experience that is or was Disney World
Control, control, control!!!!!
This sounds like one more way they are going to price out the average guest of middle income. As passholders for many, many years, we have been watching this happen, it’s consistently increasing prices and adding charges for “extras”. It is causing a severe class and money divide, and I’d hate to be the parent of a small kid who asks “Mommy how come they get to skip the line and we don’t???” My mom was a foster parent who 20 years ago could bring six kids to a park, with PB&Js packed, for one meal, and they could enjoy everything in the parks on a very tight budget. She would never be ableI do that now, even after saving for a long time to do it. It makes me really sad.
Disgusting! Funny how he doesn’t mention the up charge for what use to be fast passes. And 15.00 a day for using the Genie plus. When does it end?
If only we could enjoy a day in a park without having to keep our eyes on the smartphone.
Need more info to determine if it will actually be helpful or not.
Sounds great. As long as they don’t charge for fast passes. I’m sure they are going to but I can dream.
My biggest concern is this: it sounds great, but when they inevitably put the paid FastPass service into effect, how often is the app going to encourage you to go to a ride and pay for the FastPass access? I’ve become very cynical about their quite obvious lusting for every last dollar, so I think it would happen constantly.
It’s been sounding pretty interesting since D23 2019, but when is it going to debut? Will the Disney bigwigs put it off for another year?