NEWS: Disneyland Responds to $5 Million Magic Key Lawsuit

Since its debut, Disneyland’s new passholder program, Magic Key, has proven to be popular among fans, with the top two passholder tiers selling out within three months of going on sale.

Magic Key lounge at the Disneyland Resort

And, while each tier includes differing benefits and blockout dates, one issue that many Magic Key holders have stumbled upon is park pass reservation availability due to Disneyland’s currently limited park capacity. This has become the topic of a new lawsuit filed by a current Magic Key holder, and we now have an update on the case.

Last week we reported that Magic Key Holder, Jenale Nielsen, is currently seeking to certify a complaint filed against Disneyland for falsely advertising the Dream Key as having no blockout dates as a class action suit in the U.S. District Court. And, Disneyland has now responded to the claim.


According to the Los Angeles Times, Disneyland spokesperson, Lix Jaeger, has stated that “We have been clear about the terms of the Magic Key product and we know that many of our guests are enjoying the experiences these passes provide.” Additionally, she said that “We will vigorously defend our position as the case proceeds.”

Disney California Adventure Entrance

Disneyland’s Magic Key website does state that “Park reservations are limited, and subject to availability, public health orders, and applicable pass blockout dates, and are not guaranteed for any specific dates or park.”


Nielsen’s lawsuit states that she “reasonably believed ‘no blockouts’ meant she could use her Dream Key as long as the parks were not at capacity.” But, while there have been many dates that have been marked as “sold out” to Key Holders on Disneyland’s park pass availability calendar, these same dates often show availability for those with daily admission tickets.

Sleeping Beauty Castle

Deadline reports that Disneyland has filed a notice of removal and will be aiming to take the case to the U.S. District Court.

Pixar Pier in Disney California Adventure

We will continue to follow the case as it moves forward in the legal process, so be sure to stay tuned to AllEars for the latest!

Learn More About the Lawsuit HERE!

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One Reply to “NEWS: Disneyland Responds to $5 Million Magic Key Lawsuit”

  1. This is true! When I try to book a day it isn’t available however if I want to purchase a day or two ticket it shows availability.