Reviews of Sunshine Flyer
Reviewed by Anonymous Review Date: 04/19/2022
Rating: (10) Recommended
Great service with the sunshine flyer. I would use again and recommend to everyone. Cindy P.
Pros:
On time and very friendly bus drivers.Cons:
NothingReviewed by Anonymous Review Date: 03/27/2022
Rating: (10) Recommended
We recently used Sunshine Flyer for our Disney travel to and from our resort. We could not have been more pleased. The buses were on time and waiting for us. They were clean with friendly service both to and from the airport.
On our return trip to the airport our daughter left her back pack on the bus with her iPad in it. This company went above and beyond. They retrieved it from the bus for me then mailed it to me free of charge and included a little happy in the bag for our daughter for the stressful situation.
I can not possibly express how pleased I am with this company!!
Pros:
Excellent service!Cons:
None!!Reviewed by Anonymous Review Date: 03/25/2022
Rating: (3) Not Recommended
Very disappointed!
Pros:
We were able to move 10 people to our resort. That is why we gave a 3.Cons:
Took forever - almost 2 hours to get to our resort. Driver got in an argument with another bus driver at a resort. No movies playing and not a good start to the trip. So disappointed we cancelled our return trip and company wouldn't refund even though we cancelled within required time frame.Reviewed by Anonymous Review Date: 03/21/2022
Rating: (10) Recommended
I was a little hesitant to use as it being a new service and did not know what to expect but was a very joyful experience.Bus was waiting at airport
took us to art of animation and return trip.Our driver Pete was pleasant and
helpful with luggage.We were notified as to pick up times as web site states
with no problems.Bus was new and comfortable.We are elderly and enjoyed it very much.kids would love it
Pros:
reasonable rate of $68 for two round trip compared to $600 to rent a car for a weekCons:
none at this timeReviewed by JKS Review Date: 03/19/2022
Rating: (1) Not Recommended
Avoid Sunshine Flyer!
Pros:
None!Cons:
Wrong pick up at airport, did not pick up during departure window, GM tried to fix but did not communicate with team, buses are not train theme on outside (plain charters) too stressful to use when traveling with kids- avoid!!Reviewed by Anonymous Review Date: 03/01/2022
Rating: (7) Recommended
Budding new service that I think could grow to compete with Mears Connect. It seems like they’re still working out the kinks. Our shuttle to the resort was not the wrapped bus but an older, small, express bus. Our flight changed the day of and they promptly answered my email to change the time. By the time we landed, it was late and they offered the express rather than waiting for a wrapped bus.
The ride back to the airport was in a train bus, and it was clearly new. The driver was originally sent to Jambo House when we were at Kidani Village, but the company sent me a text and cleared it up right away. We got on the bus only 1 minute after the scheduled time. Then there was one pick up after us and off to the airport. Everyone we interacted with was very nice and helpful. I will very likely use the service again in the future.
Pros:
Prompt and attentive service, bus is brand new and adorable, pricing is on par with MearsCons:
Less familiar with the Disney resorts than Mears, no signs in the airport—it’s at the opposite end from DMEReviewed by Anonymous Review Date: 02/28/2022
Rating: (8) Recommended
My daughter and I were running the Disney Princess 5k and booked the Sunshine Flyer for our airport travel. The email we received said our pick up time was between 5 and 6pm (this is based on your flight arrival time that you enter when you book the Flyer). We arrived Wednesday around 5:25pm, gathered our luggage and proceeded to the lower level. We walked right past the gentleman holding an iPad that displayed the Sunshine Flyer logo and ended up circling back. He directed us outside to the bus stop. One bus was just pulling away and another was right behind it but not going to our hotel. We waited about 20 minutes for another bus to come but that was not a problem. The buses run back and forth continuously during operating hours. When the bus arrived, the driver was very congenial and helpful. Our bus was in great shape and we enjoyed a pleasant ride to our resort. The initial email showed our \"departure\" time as 1pm Saturday, which was about the time our flight was scheduled to leave. I was concerned about this and called Friday to ask about it. I was informed I would get an email later that day with pickup time, but it would be around 3 hours before our flight. Sure enough, I got an email saying buses would pick up around 9:45am at our resort. The return trip was also very pleasant and we arrived with plenty of time to get checked in, through security and to our gate. I would definitely use the service again, it was super convenient and very reasonably priced.
Pros:
Convenience Reasonable price Very nice buses Drivers pleasant and helpfulCons:
My only real con is the signage inside the airport. It was just a gentleman holding an iPad with the logo so quite easy to miss. The service is still fairly new but I think there needs to be clearer signage.Reviewed by Anonymous Review Date: 02/14/2022
Rating: (5) Not Recommended
I decided to try this instead of the mears service for my February 2022 trip.
Regarding booking, the website is confusing regarding what time you are to put where (departure time of flight vs departure of shuttle, etc). I emailed to clarify, and the response made it seem that they didn’t understand my question. In the end I let it be and figured I would double check when the trip got closer that they had all the correct information.
When arriving to the airport, the setup is very casual— it’s a new company and it definitely seems they are working on ramping up and getting things settled. You walk down a long hall at the airport and eventually reach someone holding an iPad with the sunshine flyer logo on it. Check in was simply giving my name to someone holding a clipboard. Everyone was nice! Our driver was not dressed as a conductor, but was friendly and interactive on the trip there. I did have a “train” bus on the way there. The trip was efficient and met my needs.
On the way back, I did not have a themed bus and the driver was not wearing a themed outfit. I personally don’t mind this, but would have been disappointed if this was my reason for booking them over a different service. I did need to make an edit to my pickup location— it was easy to contact them, but I did have to reach out multiple times before receiving a confirmation. They were very willing to make the requested changes even day of which was nice.
The busses themselves— or at least the two I was on (one with the train outside and one with a plain sticker on the outside that says sunshine flyer) were perfectly acceptable but definitely not new— had broken cup holders, for example.
Overall, in the future I would save the $2 and go with mears— simply because I didn’t find there was anything that made the extra cost worth it. If they were the same price, I would probably chose sunshine flyer because I am truly rooting for them! 🙂
My primary piece of feedback for the company would be to make sure people know that only some busses look like trains on the outside, and that only some drivers are dressed as conductors— because I think kids in particular would be really looking forward to that and it would be nice to be able to prepare if there’s a good chance that won’t be the case, to avoid disappointment. And, clarification on the website for booking of what time to put in (again, for return flight, distinction between time of departure of flight and departure of shuttle from the hotel, which is confusing/inaccurately stated during booking— or at least at the time that I booked).
I hope things continue to improve, they have just started out and I know things will get better and better as they learn and grow!
Pros:
- efficient service to and from WDW + MCO - friendly and helpful staffCons:
- variable experience in terms of theming - inaccurate information during booking on the website is confusing - did not receive confirmation of changes and had to request changes multiple times before changes were made to reservationReviewed by Anonymous Review Date: 02/12/2022
Rating: (4) Not Recommended
Pick up from the airport to our resort was east and quick. We received a text that said our pick up from our resort back to the airport was at 8:50am. We walked to the bus at 8:46 only to see our bus driver driving away. I called to check to see if that was our bus. Customer service said it was our bus, and confirmed that the bus driver only waited a minute or two (remember, this was BEFORE our given time) and then left. They refunded us, but we quickly realized that an Uber was much cheaper. It was really disappointing. I would recommend if their pick up times were accurate.
Pros:
Friendly, quick, easy to bookCons:
Incorrect times were givenReviewed by Anonymous Review Date: 02/12/2022
Rating: (9) Recommended
What a wonderful way to start our Disney trip! It was fantastic.
