Reviews of Sunshine Flyer
Reviewed by Anonymous Review Date: 02/12/2022
Rating: (10) Recommended
The train themed buses was everything! The kiddos loved it! Buses seemed brand new and much nicer than old DME service.
Received a text message upon arrival at MCO with instructions on getting to the check-in location. Staff was very friendly and we were on our way within 15 minutes. We were the last stop with only two stops prior to us.
On our return departure we received an email and text with our scheduled pick-up time. The bus showed up within 10 minutes of scheduled time. We arrived at the airport with plenty of time to make our flight.
Highly recommend. The extra conductor on our trips gave out conductor hats and souvenirs to the kiddos.
Pros:
Train themeCons:
NoneReviewed by Anonymous Review Date: 02/09/2022
Rating: (10) Recommended
Nothing went wrong with the trip. The kids loved the bus!
Pros:
Clean and newCons:
nothingReviewed by Anonymous Review Date: 02/09/2022
Rating: (10) Recommended
Ok so. Overall, the process of booking was great. The website was a little difficult to navigate, but I called their support line, and they were able to book me over the phone! It took around 5 minutes, and I was all set! I called the line a few more times and everyone I spoke to were friendly and kept checking in with me if I was on hold while they answered my questions.
When I got to the airport bus area, they were very accommodating and friendly. The bus was beautiful and there was wonderful information and trivia during the ride. We did have a few stops before our resort, but it went very smoothly.
I received a text message for my pick-up time from the hotel, it's my understanding that it's an estimated time not exact, because how could they plan for traffic and redlights, right? The way back was just as wonderful as the trip in! We made it to the airport 2 hours before out flight and had no trouble at all making our flight.
I wish the Sunshine Flyer the best in their future endeavors and want to thank Mark, Raven, Mary, and our excellent driver for their help and wonderful service.
Pros:
Incredibly friendly, available via phone every time I've called, beautiful buses, made my flight. They have stepped into the shoes that Disney left and are doing a pretty good job.Cons:
There is always room for improvement in the communications area.Reviewed by Anonymous Review Date: 02/06/2022
Rating: (5) Not Recommended
First I was told after I Received my confirmation in Jan that a follow up would be three days prior for pickup. I did not, I got it at 4:57am on day of! Plus, I figured 3hrs prior which was 1p they gave me the time of 12:20. I called and they stated they’d be thee at 12:15 and leave at 12:20p. Well that did not happen either….then they argued with me and said my time was 12:31p.
Your departure aboard The Sunshine Flyer to Orlando International Airport tomorrow from Disney's Art of Animatio will start at 12:20 PM
Call 866-353-5937 or respond to this message for additional assistance or modifications. As you see that was the text I received from them. Plus, they have several buses that do not have the train on outside (Mears had to tell me that it was the Flyer you could not tell it was my bus-Mears even offered us a free ride)and there was no one dressed up like a conductor either. And they showed up close to 1p (over 30min late), so why did I have to leave park early rush thru my lunch? I can not recommend nor plan to take this bus again….
Where’s the Magic bus it was fun, exciting and no worries!!! That was a “big mistake”DISNEY taking away the free transportation! In there favor they did answer the phone not put you on hold and they were only 5 days into services, the bus was not brand new from what I saw either. Driver was very friendly. In conclusion Sunshine you need to get your business together and keep your promises and you just might make it in the transportation world…….Good Luck!
At this time recommend by me is a no
Pros:
Answering phone great not put on hold! Price reasonable $34 for two adults.Cons:
Did not keep promises, did not notify 3 days prior, bus (not a train) was white #157, no conductor, driver was nice! Was over 30 min late……Reviewed by Anonymous Review Date: 02/05/2022
Rating: (2) Not Recommended
BUS NOT PAINTED LIKE A TRAIN
Pros:
It was timely.Cons:
The bus was NOT painted to look like a train! There was no train theming inside the bus. The driver wore a train engineer’s costume….that’s it! Highly disappointed with 3 young grandchildren that were expecting the train.Reviewed by Anonymous Review Date: 02/01/2022
Rating: (5) Not Recommended
I have mixed feelings about Sunshine Flyers. It all started when I didn't receive my confirmation text with boarding pick up time from my Disney Resort. I was given a general time frame of when they may show up which made it difficult to plan my schedule for the day. They did punctually call me the moment they arrived which was beneficial, and we were able to grab our bags and meet them. The outside of the bus looked incredible, however there are major issues with the interior such as missing cup holders,and broken arm rests that had metal sticking up that you could cut yourself on. For their first day in operation, I expected a new and or like new bus and experience to match. The workers were friendly but I was definitely disappointed with the quality of the interior of the bus. We got to the airport on time which is the goal of Transportation, but I feel that compared to Mears (which we used when arriving in Orlando), Mears was slightly a better experience overall.
