Union Addresses Delay in Disneyland Cast Members Receiving Pay For Missed Shifts Due to COVID-19

The ongoing COVID-19 pandemic continues to have an impact on the Disney Parks. From face mask mandates to delayed reopenings, the theme park experience still looks a bit different than what guests may be used to.

Face mask sign at Disneyland

But the effects of the pandemic are impacting Cast Members as well in multiple ways, and one union has highlighted one of those impacts this week.

Workers United Local 50, which represents food service workers at the Disneyland Resort, made a post on Facebook this week, which states that Disney’s “response time on COVID submissions” sent in by Cast Members eligible for pay for missed shifts “are delayed.”

Source: Workers United Local 50 Facebook Page

According to the union, Cast Members are eligible for pay for missed shifts over a two-week period with a confirmed case of COVID-19. In order to receive this pay, the Cast Member may be required to submit documentation via the HUB, the online Cast Member portal. At present, it appears that Disney’s response time in regard to these requests is delayed.

Confectionery Cast Member in Disneyland

While Disney says they are placing more resources to address this problem, the union is recommending its members call and wait through hold times if they are able to do so.