Southwest Airlines Responds to Internet HATE Over New Seating Design

Back in February, Southwest Airlines unveiled a preview of its new planes that will be hitting runways in 2025.

©Southwest

However, their announcement did NOT have the response they were likely hoping for, as many people commented on the “uncomfortable-looking” new seats. Nearly a month later, Southwest is responding to the backlash.

The new seats appear extremely slim, too slim, and don’t have enough legroom, according to many customers. One even went as far as to call them “Ozempic seats,” referring to the weight loss medication.

©Southwest

Now, Southwest has responded to the backlash. A representative of the company told ABC News that the “original images were 2D renderings to show the cosmetic look of the seats and were not scalable for illustrating seat comfort.”

Southwest at MCO Airport

The representative followed it up by saying, “But rest assured, we have our customers’ back — even when they give us flak.” Many customers were upset by the design because it went against everything they had been asking for from Southwest.

©Southwest

Many commenters on the original TikTok announcement were also concerned that the new design meant more rows and less legroom, but Southwest has confirmed that “the new seats will still have the same width and legroom as the current ones.”