Disney World Survey Asks Guests About Discontinued Experiences and Services

Now that Disney World has reopened, the parks are gradually starting to adapt to changing crowd levels while keeping to specific health and safety guidelines during the global health crisis.

Cinderella Castle

Although the state of Florida has moved into phase 3 of its reopening, Disney World has remained cautious in moving forward.

Disney World guests recently received a survey asking about specific programs that are temporarily on hold due to Disney’s health and safety protocols, including FastPass+, Extra Magic Hours, characters, and more.

The first question concerns how willing guests are to return to Disney World in the next five years and when they expect to return. Another question asks if a most recent visit is for single or multiple days. These are pretty standard questions for Disney World surveys recently.

Disney Parks Survey ©Disney

The survey then asks guests about what other attractions in the area they visited during their trip and what kind of ticket they used for Disney World. The next series of questions asked guests to rate their experiences with rides and attractions, characters, and entertainment.

Disney Parks Survey ©Disney

Other questions ask about overall experiences with Cast Members, food and beverages, shopping, and transportation at the resort. Then there was a question about those special moments with cast members or other experiences that “wowed” guests.

Disney Parks Survey ©Disney

A follow-up question was just the opposite and asked about negative experiences at the parks. That was followed with perceived value for the price paid for merchandise, food, beverages, and theme park tickets, and then, by a direct request for total amount spent during the most recent trip.

Further questions ask about health and safety procedures at the parks, as well as awareness about some experiences and services being currently unavailable. A specific question asks guests about how not having character meet and greets impacted their visit to the parks.

Disney Parks Survey ©Disney

There were similar questions about digital sign-up for virtual queues, mobile order, online check-in for resort reservations, the temporary suspension of FastPass+, the temporary suspension of Extra Magic Hours, park pass reservation requirements, and the temporary suspension of nighttime entertainment and parades.

Guests were also asked about how certain new protocols affected their visit, including the face coverings requirement, limited capacity in the parks, the requirement for employees to wear face coverings, physical distancing measures, increased number of hand washing and hand sanitization stations, employee temperature screening, and guest temperature screening.

Disney Parks Survey ©Disney

Follow-up questions involved the level of planning guests made for their most recent visit to Disney World, as well as reasons why they visited the parks and how far in advance they made the decision to visit. Disney also asked guests how they felt about going to the parks prior to their visit.

Disney Parks Survey ©Disney

Disney also wanted to know how old guests were when they first visited Disney World, with the final question asking how big a fan guests are of Star Wars, Disney, and Marvel.

Disney Parks Survey ©Disney

While guests may experience different feelings about the parks right now, it seems that Disney is still willing to listen to their feedback for its next phase of reopening plans. It will be interesting to see how Disney responds to these surveys over the next coming months. We’ll be sure to keep you updated on any changes the company makes at the parks!

Did you take this recent survey? Let us know in the comments.

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One Reply to “Disney World Survey Asks Guests About Discontinued Experiences and Services”

  1. These surveys are useless if they don’t canvass guests who have visited before (like us, who have visited one or more of the parks on at least 300 days) and who aren’t attending. The privileged few who get to visit are hardly representative when you think about it!