Five Things You Didn’t Realize All Cast Members Have to Do

Shoutout to Cast Members for making magic for thousands of guests every single day!

Cast Member

Across Walt Disney World Resort there are tons of different Cast Member roles that help make the magic. From food service, to ride operations, to custodial management, and everything in between, it takes a wide variety of talents to keep things running smoothly. But did you know there are some things ALL Cast Members have to do?

Here are five things that are required of all Disney World Cast Members!

Pick Up Garbage

Yes, there is an entire team of custodial Cast Members who are responsible for keeping the parks in tip-top shape. But even so, if a Cast Member of any role notices trash that hasn’t made its way to a can, they are expected to pick it up — and yes, that includes those in executive positions! In fact, Cast Members are taught a method known as the “Disney scoop,” which allows them to quickly pick up trash while walking through the park.

Custodial Cast Member with their incredible water art!

This tradition reportedly stems directly from Walt Disney himself, who was known for picking up trash around Disneyland in his dedication to keeping the park clean.

The “Disney Point”

If you’ve ever asked a Cast Member for directions, you might have noticed they use a very particular gesture. As part of Cast Member training, everyone is taught to use a two-finger point often referred to as the “Disney point.” Since pointing with one finger is considered rude in some cultures, this is intended to keep Disney World a friendly place for everyone.

Cast Members outside Muppet Vision 3-D

While Cast Members are also permitted to gesture with their full hand, odds are you’ll get to see the “Disney point” in action if you ever need to ask for the closest restroom, water fountain, or snack stand!

Touch Up Their Roots

Another topic that all Disney Cast members learn about in their training is the “Disney Look.” According to the Disney Careers website, this is defined as “a classic look that is clean, natural, polished, and professional, and avoids ‘cutting edge’ trends or extreme styles.” So, what does that mean in practice? Among other requirements, all Cast Members are required to have a natural-looking hair color that is well maintained. In other words, their hair color should look like it grew out of their head that way!

Main Street Barber Shop

Definitely no colors like pink or blue allowed. And if a Cast Member does choose to go from say, brunette to blonde, for example, they need to make sure the color is maintained so it continues to look natural!

Attend Disney Traditions

Regardless of their role, all Cast Members are required to attend “Traditions” which is essentially a crash course on the history of the company and an introduction to the part everyone plays in maintaining the magic.

Cast Member

Since all Cast Members are part of the “show” that is Walt Disney World, they’re all required to go through the same orientation before they can step on stage!

Maintain the Magic

Speaking of the “show” there’s a reason Disney employees are called “Cast Members.” Everyone, regardless of their role, is responsible for keeping the story alive and staying in character. While this can be seen on an extra level for Cast Members in places like Star Wars: Galaxy’s Edge, the Haunted Mansion, and 50s Prime Time Cafe, there are expectations everyone has to follow.  So, no matter how many times a guest might question a Cast Member about how many different people play the same characters, all Cast Members will tell them the truth — there’s only one Mickey Mouse.

Mickey Mouse Tusker House

It takes a diverse group of Cast Members with a variety of strengths and specialties to keep the Disney magic alive. But regardless of what role they have, these are five things that all Cast Members are expected to do!

Which of these Cast Member requirements surprised you the most? Let us know in the comments!

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3 Replies to “Five Things You Didn’t Realize All Cast Members Have to Do”

  1. My dad always tells me I’m probably annoying the cast members for always saying thank you. Even the ones in line that ask “how many” and then direct me forward, I thank them. I told him, they have to do so much and you never know when someone was rude to them last, so my thank you is not only genuine, but it hopefully keeps them going and positive on a bad day! I LOVE cast members!

  2. It is amazing how the Cast Members make everyone feel special. They definitely ensure the Magic never fades. I am looking forward to being back at WDW in a couple of weeks and rocking my “I Cast Members” T-shirt to show my appreciation for all they do.

  3. I am always amazed at the professionalism and optimism of Disney Cast Members. They muster up happiness and a smile when they might be having a bad day. A guest would never know it. One would think that the job might become routine ; a guest is treated with the same fresh friendly politeness regardless. If you frequent Disney parks weekly, or visit once or twice every few years, everyone gets special attention. I can’t even count the times Disney cast members went 100% out of the way to make our family feel like VIPs! Once I dropped a plastic fork and a cast member saw it and ran to get me another. Once Tiana spent extra time to let our little one stand in awe of her beautiful gown. Tiana spun around and let her admire her tiara close up. When I lost my designer eyeglasses on Three Cabelleros, those cast members looked in earnest for them. And when I sadly purchased replacement sunglasses at Mouse Gear, I was told Mickey just bought them for you! I could go on forever about cast members from every part of Disney. We notice, we appreciate you, we love you!