In a surprising but necessary event, Disney announced that they would be closing Disneyland as a precaution during the current global health crisis. As of March 27th, this closure has been extended “until further notice.”
The closure has come with a lot of questions, with many wondering what will happen to their Disney vacation that was planned during the closure. Since the announcement of the closure, Disney has clarified what they will be doing to accommodate those inconvenienced by the closure in regards to refunds for both Disneyland, after sharing yesterday what would be done for refunds with Disney World.
We’re running through a full list of the Disneyland refunds that are being implemented as a result of the closure.
Special Offer
On March 29th, Disneyland released new information about a special offer that will be available for guests whose vacation packages were affected by the closure.
Click here to read more about Disneyland’s special offer
Tickets
If you had plans to visit Disneyland’s theme parks between March 14th and the end of the closure, and you have already purchased your tickets, you have a few options.
- Unused 1-Day Tickets (Tiers 1-5) are valid through December 21st, 2021 — Admission dates vary depending on the types of ticket purcahsed
- Unused multi-day tickets will be valid for a future use through January 21st, 2022
For questions regarding tickets, you can call Disneyland at (714) 520-5050.
Room-Only Hotel Reservations
Guests may cancel their room-only hotel reservations if they have a stay scheduled during the closure for a full refund.
To receive your refund, you may call Disneyland at (714) 520-5050. Disneyland has assured that, if you are unable to get through before your check-in date due to high call volume, you will not be penalized or assessed fees for canceling your room reservation after the check-in date.
Food and Wine Festival Tickets
Disneyland has announced that during its temporary closure, any guests who had purchased a separately ticketed Food & Wine Festival event ticket that was planned during the closure will have the price automatically refunded. They did note that any refund may take up to 30 days to process.
Annual Passes
4/2 Update: Disney offered a few additional options to their original policy on Annual Passes:
- Passholders who have paid in full and do not want an extension are eligible for a partial refund
- Passholders who use the Monthly Payment Program will have monthly payments waived from April 5th through the parks reopening, with refunds for any payments made between March 14th and April 4th. Regular payments will resume upon the park’s reopening, and pass expiration dates will not be extended.
- Alternatively, Passholders on the Monthly Payment Program can choose to postpone their monthly payments starting April 5th, through the parks closure, and resuming once reopened. The postponed payments will then be collected in the months following, and the pass will be extended the number of days the parks are closed. Disney has announced they will be releasing more information on this option soon.
Vacation Packages
If you have a vacation package booked through The Walt Disney World during the period of closure, you will receive a full refund.
To receive your refund, you may call Disneyland at (714) 520-5050. Disneyland has assured that, if you are unable to get through before your check-in date due to high call volume, you will not be penalized or assessed fees for cancelling your room reservation after the check-in date.
Dining and Activity Reservations
During the temporary closure at Disneyland, guests can cancel their reservations at any time and receive a full refund for any of the below, if scheduled during the closure period:
- Dining
- Disney Princess Breakfast Adventures
- Savi’s Workshop — Handbuilt Lightsabers
- Droid Depot
- Disneyland Resort VIP Tours
- Bibbidi Bobbidi Boutique
If the reservation is scheduled during the closure, you won’t be charged a fee and will automatically receive a refund.
Special Event Tickets
If you had purchased a ticket for a hard-ticket special event scheduled during the period of closure, you will automatically receive a refund within 30 days.
Remember this closure has been instated in an abundance of caution to keep guests and Cast Members safe. Expect Disneyland phone lines to be extremely busy for the next few days, so please be patient with those working to answer your questions.
Are there any other questions you have about the Disney closures? Ask us in the comments! We’ll do our best to answer.Â
Want to learn more about the Disney Parks closures?
- The Disney Parks Closures: Here's Everything We Know
- Here's Everything That Disney World is Refunding Due to the Temporary Closure
- Here's Everything That Disneyland is Refunding Due to the Temporary Closures
- Here's Everything That the Disney Cruise Line is Refunding Due to Suspended Itineraries
- Should I Cancel My Disney Trip? Taking a Closer Look at Our Most FAQ
- Flattening the Curve: Why Disney is Closing Everything
- All the Times That Disney World and Disneyland Have Closed Throughout History
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I purchased 2 tickets that were good for 3 visits to oe park each here in Southern California in mid February 2020. I did not use any portion. My questions are: 1. Are they still good once the park reopens? 2. If I want a refund instead can I get that?
I am from Ontario Canada. I have 3 day hoppers. Both myself and my husband are at risk healhwise for the virus. That being said we have our doubts we will be able to come down to Calidornia. Is there any word on the Canadian special tickets being refunded?
Will we get arefund for our cancelled pass we have had partial pay ment but want 4months left on pass
How do yo my refund 3rd party tickets lie through target.com?
Currently holding Star Wars Nite tickets for late August. Any news regarding this event? Noticed that the convention scheduled to run Thursday through the following Sunday is still a go. Any info would help.
as a passholder paid in full, how do i get my partial refund. the phones lines are busy to call Disneyland
What happens to those 3 day park tickets for So Ca residents set to expire at the end of May. Will those be extended or refunded or transferable to a different ticket?
Have you heard anything about the ticketed events for the Food and Wine Festival? We had to buy tickets through Showclix and I haven’t found any information regarding refunds for the events through March 31st. I don’t know where to go to request a refund.
Has there been division of extending the closure? Or do you expect to be back open on 4/1/2020 at this time?
Hi Corrie! As of now, Disneyland has announced they will be closed through March 31st.
Will you be closed through June also? I planned a trip already with tickets purchased the first week of June. Wondering if you anticipate to be open or should I reschedule my trip?
Hi Christine! As of now, Disneyland has announced they will remain closed through March 31st with current plans to reopen on April 1st.
Why isn’t the Drawn to Life show being canceled? We bought tickets last Oct. with a travel agency at the cost of $320. That included transportation. We are 81 yrs. old and we are to entertain ourselves there in Disney Springs and buy our dinner then see the show. With the Coronavirus guid lines we are to distance ourselves 6’ from another person. How is that possible on a bus or in a restaurant and for sure seated at the show. We are at high risk for possible death from the virus so our options are none. We will be forfeiting our money. Thanks Disney!
What about So cal resident tickets?
Hi Krunali! At this time we haven’t heard anything from Disneyland regarding the Southern California resident tickets, so would recommend reaching out to them directly.
Can I get a refund for the SoCal resident 3 day tickets?
Hi Erica! At this time we haven’t heard anything from Disneyland regarding the Southern California resident tickets, so would recommend reaching out to them directly.
What about people that had multi day tickets and didn’t get to use all the days due to the closure. We were in the park for our first day when the announcement was made and we still have 2 days left on our tickets.
What about the so cal tickets. We have 2 day passes still to use but limited time to use them. Will that time be extended as well?
Hi Julie! We haven’t heard anything specific from Disney in regards to the So Cal tickets, so would recommend reaching out to them directly!
We were supposed to visit this next week and have our multiday passes already. We are hoping to reschedule for this fall however my son has a birthday this summer and will no longer be in the age group for the child ticket I purchased at that time. Am I going to be expected to pay the difference or will this not be an issue since I purchased the tickets before all this happened and had to cancel due to park closure? I can show proof of canceled flight if necessary. Thanks.