In a surprising but necessary event, Disney announced that they would be closing Disneyland as a precaution during the current global health crisis. As of March 27th, this closure has been extended “until further notice.”
The closure has come with a lot of questions, with many wondering what will happen to their Disney vacation that was planned during the closure. Since the announcement of the closure, Disney has clarified what they will be doing to accommodate those inconvenienced by the closure in regards to refunds for both Disneyland, after sharing yesterday what would be done for refunds with Disney World.
We’re running through a full list of the Disneyland refunds that are being implemented as a result of the closure.
On March 29th, Disneyland released new information about a special offer that will be available for guests whose vacation packages were affected by the closure.
If you had plans to visit Disneyland’s theme parks between March 14th and the end of the closure, and you have already purchased your tickets, you have a few options.
- Unused 1-Day Tickets (Tiers 1-5) are valid through December 21st, 2021 — Admission dates vary depending on the types of ticket purcahsed
- Unused multi-day tickets will be valid for a future use through January 21st, 2022
For questions regarding tickets, you can call Disneyland at (714) 520-5050.
Room-Only Hotel Reservations
Guests may cancel their room-only hotel reservations if they have a stay scheduled during the closure for a full refund.
To receive your refund, you may call Disneyland at (714) 520-5050. Disneyland has assured that, if you are unable to get through before your check-in date due to high call volume, you will not be penalized or assessed fees for canceling your room reservation after the check-in date.
Food and Wine Festival Tickets
Disneyland has announced that during its temporary closure, any guests who had purchased a separately ticketed Food & Wine Festival event ticket that was planned during the closure will have the price automatically refunded. They did note that any refund may take up to 30 days to process.
4/2 Update: Disney offered a few additional options to their original policy on Annual Passes:
- Passholders who have paid in full and do not want an extension are eligible for a partial refund
- Passholders who use the Monthly Payment Program will have monthly payments waived from April 5th through the parks reopening, with refunds for any payments made between March 14th and April 4th. Regular payments will resume upon the park’s reopening, and pass expiration dates will not be extended.
- Alternatively, Passholders on the Monthly Payment Program can choose to postpone their monthly payments starting April 5th, through the parks closure, and resuming once reopened. The postponed payments will then be collected in the months following, and the pass will be extended the number of days the parks are closed. Disney has announced they will be releasing more information on this option soon.
If you have a vacation package booked through The Walt Disney World during the period of closure, you will receive a full refund.
To receive your refund, you may call Disneyland at (714) 520-5050. Disneyland has assured that, if you are unable to get through before your check-in date due to high call volume, you will not be penalized or assessed fees for cancelling your room reservation after the check-in date.
Dining and Activity Reservations
During the temporary closure at Disneyland, guests can cancel their reservations at any time and receive a full refund for any of the below, if scheduled during the closure period:
- Disney Princess Breakfast Adventures
- Savi’s Workshop — Handbuilt Lightsabers
- Droid Depot
- Disneyland Resort VIP Tours
- Bibbidi Bobbidi Boutique
If the reservation is scheduled during the closure, you won’t be charged a fee and will automatically receive a refund.
Special Event Tickets
If you had purchased a ticket for a hard-ticket special event scheduled during the period of closure, you will automatically receive a refund within 30 days.
Remember this closure has been instated in an abundance of caution to keep guests and Cast Members safe. Expect Disneyland phone lines to be extremely busy for the next few days, so please be patient with those working to answer your questions.
Are there any other questions you have about the Disney closures? Ask us in the comments! We’ll do our best to answer.
Want to learn more about the Disney Parks closures?
- The Disney Parks Closures: Here's Everything We Know
- Here's Everything That Disney World is Refunding Due to the Temporary Closure
- Here's Everything That Disneyland is Refunding Due to the Temporary Closures
- Here's Everything That the Disney Cruise Line is Refunding Due to Suspended Itineraries
- Should I Cancel My Disney Trip? Taking a Closer Look at Our Most FAQ
- Flattening the Curve: Why Disney is Closing Everything
- All the Times That Disney World and Disneyland Have Closed Throughout History