In a surprising but necessary event, Disney announced yesterday that they would be closing Disney World as a precaution during the current global health crisis.
Of course, this has come with a lot of questions. For many, Disney vacations were planned to take place during the closure. Since announcement of the closure, Disney has clarified what they will be doing to accommodate those inconvenienced by the closure in regards to refunds.
We’re running through a full list of the Disney World refunds that are being implemented as a result of the closure.
On March 28th, Disney World released new information about a special offer that will be available for guests whose vacation packages were affected by the closure.
Disney World will be making accommodations for unexpired multi-day theme park tickets with unused days, as well as date-specific theme park tickets, with a valid use period starting March 12th through the end of the closure.
If you have one of these ticket types, your tickets will automatically be extended for use for any date through December 15th, 2020. If you are unable to visit before that date, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
For Florida Residents, any Florida Resident Discover Disney Tickets may be used through July 31st.
Special Hours Tickets
If you have tickets for Disney After Hours, Disney Villains After Hours, and/or Disney Early Morning Magic for dates March 16th through the end of the closure, they will be automatically refunded.
4/2 Update: Disney offered a few additional options to their original policy on Annual Passes:
- Passholders who have paid in full and do not want an extension are eligible for a partial refund
- Passholders who use the Monthly Payment Program will have monthly payments waived from April 5th through the parks reopening, with refunds for any payments made between March 14th and April 4th. Regular payments will resume upon the park’s reopening, and pass expiration dates will not be extended.
- Alternatively, Passholders on the Monthly Payment Program can choose to postpone their monthly payments starting April 5th, through the parks closure, and resuming once reopened. The postponed payments will then be collected in the months following, and the pass will be extended the number of days the parks are closed. Disney has announced they will be releasing more information on this option soon.
All FastPass+ reservations during the closure will be automatically canceled as well.
For guests who have not checked in for stays starting March 16th through the end of the closure, you may modify or cancel your resort reservation or Walt Disney Travel Company package up to your original check-in date.
If no action is taken, Disney will automatically refund the reservation within seven days of the original check-in date.
If you booked through a company outside of Disney, contact your travel professional for information.
After the parks reopen, Disney will continue to waive all change and cancellation fees up to the date of check-in through June 30th.
Dining and Experiences
All pre-paid dining and experience reservations will be automatically refunded if they are affected by the closure (March 16th through the end of the closure). No cancellation or no-show fees will be charged for these locations during this time.
Remember this closure has been instated in an abundance of caution to keep guests and Cast Members safe. Expect Disney World phone lines to be extremely busy for the next few days, so please be patient with those working to answer your questions.
Are there any other questions you have about the Disney closures? Ask us in the comments! We’ll do our best to answer.
Want to learn more about the Disney Parks closures?
- The Disney Parks Closures: Here's Everything We Know
- Here's Everything That Disney World is Refunding Due to the Temporary Closure
- Here's Everything That Disneyland is Refunding Due to the Temporary Closures
- Here's Everything That the Disney Cruise Line is Refunding Due to Suspended Itineraries
- Should I Cancel My Disney Trip? Taking a Closer Look at Our Most FAQ
- Flattening the Curve: Why Disney is Closing Everything
- All the Times That Disney World and Disneyland Have Closed Throughout History