UPDATED! Here’s Everything That Disney World Will Refund During Its Closure

In a surprising but necessary event, Disney announced yesterday that they would be closing Disney World as a precaution during the current global health crisis.

Cinderella Castle

Of course, this has come with a lot of questions. For many, Disney vacations were planned to take place during the closure. Since announcement of the closure, Disney has clarified what they will be doing to accommodate those inconvenienced by the closure in regards to refunds.

We’re running through a full list of the Disney World refunds that are being implemented as a result of the closure.

Special Offer

On March 28th, Disney World released new information about a special offer that will be available for guests whose vacation packages were affected by the closure.

©Disney

Click here to read more about Disney World’s special offer

Tickets

Disney World will be making accommodations for unexpired multi-day theme park tickets with unused days, as well as date-specific theme park tickets, with a valid use period starting March 12th through the end of the closure.

Haunted Mansion

If you have one of these ticket types, your tickets will automatically be extended for use for any date through December 15th, 2020. If you are unable to visit before that date, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Epcot

For Florida Residents, any Florida Resident Discover Disney Tickets may be used through July 31st.

Mickey and Minnie’s Runaway Railway

Special Hours Tickets

If you have tickets for Disney After Hours, Disney Villains After Hours, and/or Disney Early Morning Magic for dates March 16th through the end of the closure, they will be automatically refunded.

Villains After Hours

Annual Passes

4/2 Update: Disney offered a few additional options to their original policy on Annual Passes:

  • Passholders who have paid in full and do not want an extension are eligible for a partial refund
  • Passholders who use the Monthly Payment Program will have monthly payments waived from April 5th through the parks reopening, with refunds for any payments made between March 14th and April 4th. Regular payments will resume upon the park’s reopening, and pass expiration dates will not be extended.
  • Alternatively, Passholders on the Monthly Payment Program can choose to postpone their monthly payments starting April 5th, through the parks closure, and resuming once reopened. The postponed payments will then be collected in the months following, and the pass will be extended the number of days the parks are closed. Disney has announced they will be releasing more information on this option soon.
Epcot

All FastPass+ reservations during the closure will be automatically canceled as well.

Resorts

For guests who have not checked in for stays starting March 16th through the end of the closure, you may modify or cancel your resort reservation or Walt Disney Travel Company package up to your original check-in date.

Contemporary’s Concourse

If no action is taken, Disney will automatically refund the reservation within seven days of the original check-in date.

Grand Floridian Resort

If you booked through a company outside of Disney, contact your travel professional for information.

Tambu Lounge

After the parks reopen, Disney will continue to waive all change and cancellation fees up to the date of check-in through June 30th.

Dining and Experiences

All pre-paid dining and experience reservations will be automatically refunded if they are affected by the closure (March 16th through the end of the closure). No cancellation or no-show fees will be charged for these locations during this time.

CInderella’s Royal Table

 

Remember this closure has been instated in an abundance of caution to keep guests and Cast Members safe. Expect Disney World phone lines to be extremely busy for the next few days, so please be patient with those working to answer your questions.

Are there any other questions you have about the Disney closures? Ask us in the comments! We’ll do our best to answer. 

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78 Replies to “UPDATED! Here’s Everything That Disney World Will Refund During Its Closure”

  1. Do you know if the blackout dates will be lifted if you chose to have your passes extended? My pass expires on June 1st, we have a trip scheduled for May 22-25th. Will I be able to use my pass in June or July? Should I cancel my May trip?

    1. Hi Trish! At this time, Disney hasn’t released any information on whether blackout dates will be lifted — we would recommend reaching out to them directly to see about your pass!

  2. I think Disney should honor refunds for theme park tickets at this time. Many people have lost jobs and incomes and will not be able to afford to go on a trip to use the credit for the tickets once the Pandemic has lifted. Air bnb and other big companies are granting full refunds. Disney is a much larger and richer company than this and is still holding people’s money.

  3. I will have no use for my 2 day pass to the parks. My pass is may 7,8, 2010. I am a senior citizen living in California. I planned on visiting relatives in Florida and going to the parks. I will not be able to use my pass during 2010 as I am scared to get on an airplane. I would like a total refund.

  4. I’m a DVC member and have booked a reservation for the first week of July. Should I start looking for a refund of my DVC points or wait for WDW reopening?

  5. I just rebooked my reservation (April) and was charged a higher rate for the package (December). I didn’t question it as I wanted to get the reservation booked, but isn’t that a change fee? Also, I was told that I myself had to go in and cancel all the dining reservations I made for April. Wouldn’t that be automatic?

  6. I bought my after hours tickets through a work website. What if they won’t give a refund? Will Disney honor them for a different date?

  7. We purchased tickets for the new Cirque production at Disney Springs for May 20th. We read that they have postponed rehearsals for this production, which means their opening date will most likely be pushed back. We are assuming they will refund tickets purchased if Disney World is not open by late May. We have reservations at Port Orleans Riverside and are not worried about receiving a refund for the room, but haven’t seen anything about Cirque tickets.

    1. Hi James! While they have mentioned extending military tickets, we would recommend reaching out to Disney directly to confirm for the Military Salute Tickets specifically!

  8. Disney is not refunding cost of trip insurance bought through them. How can you charge insurance fee for something that never happened? How do I get this refunded too?

  9. My husband bought me the 3 day so-cal pass for my birthday we were supposed to go this up coming weekend. Now we can’t. And I don’t want to go anymore because the purpose was to go for my birthday. I want a refund. How can I get that?

  10. Hi! Thanks for the update. We were supposed to start our visits to the parks tomorrow… Should I call somewhere to reschedule or can it be done by a Webpage?

    1. Hi Desiree! On their official announcement, Disney announced if you hadn’t checked in you could potentially reschedule by going to “My Plans” on the website. If you don’t see an option to reschedule there, we would recommend calling!

  11. I have 350 in gift cards we was coming next week but now can’t and don’t have any other time off would we be able to get a refund on them

  12. I have reservations 3/15-3/20 and then 3/20-3/21 through DVC. Have been calling two days now with several different numbers and can not get through to anyone to cancel these reservations and dinners at various restaurants during these times. I have tried emails etc. well now is check in day,
    What would you suggest I do.?

    1. Hi Ashley! As of now, Disney World has plans to reopen on April 1st, so we would recommend just keeping a close eye on recent updates! We will make sure to update as soon as we hear more.

  13. What is the refund time for a Disney dining plan?? We spent close to $1200 on the plan for our stay. Our stay begins on 3/16…I cancelled the plan on 3/12….still no refund in my account. Also curious if there be a penalty??

    1. Hi Crystal! As of now, Disney has said that refunds for cancellations will be processed within seven days of the original check-in date.

  14. We have reservation for the princess tea party at the Floridian, has that been canceled or will it still go on since it is at the hotel?

  15. Is the April 1 reopen date for sure? Our vacation starts April 3, and would like to know when the parks will for sure be reopening.

    1. Hi Jill! As of now, Disney has stated they will be closed through the end of the month, with plans to reopen from there.

  16. DVC I have points that expire the end of March and had booked 2 nights this week. Can those points be used after opening?

  17. I have a reservation starting on Dec 15, so will out tickets be good for our stay dec 15-21 or just Dec 15? Also I have reservation in package for Aug and was told today by CM that I can’t use those funds on my Aug reservation because it was already scheduled in
    Package . Do you think this is correct ,

    1. Hi Julie! The closure is only for March 16th through the end of March, so won’t affect stays in August or December.

  18. Hello! How do I reschedule a DVC Resort Reservation? Check in date is Sat. March 21 & I can’t get thru by phone

    1. Hi Diane, we’re so sorry you haven’t been able to get through with Disney. For DVC points, we would recommend speaking with Disney directly.

    1. Hi Karina! If it’s the Discover Disney Florida Resident pass, Disney announced that it will be extended through July 31st!

  19. Hi does this mean that when it opens in April all the people that were scheduled for March will be there in April ? How will that impact overcrowding thanks

    1. Hi Christy! Guests whose travels were impacted due to the closure will have the option to either cancel or reschedule for a later date.

  20. Hi! We have cirque tickets for March 27. This is an event with large numbers of people. Will it be closed, and are refunds or rebooks available??

    1. Hi Deb! As of today, Cirque du Soleil remains open as Disney Springs will be open during this time. When we spoke to a representative earlier, they mentioned that for those with tickets during the period of closure, you may call and reschedule that ticket for a later time.

  21. I was supposed to check in on March 31 would I be able to still do that or should I just make accommodations for that night and check in April 1

    1. Hi Ron! Currently the Disney Hotels are still open and operating throughout the closure! We would recommend that you keep an eye out in case anything changes, but as of now the hotels will still be open on March 31st.

    1. Hi Brenda! As of now, Disney World has plans to re-open on April 1st, and the hotels and Disney Springs will remain open throughout the rest of the park’s closure. Additionally, Disney has announced they will waive all Disney imposed change and cancellation fees up to the date of check in through June 30th if you need to move your trip. We would recommend calling Disney since your trip is partially during the closure.

  22. We have tickets to the new Cirque du Soleil show for April. People have tried to cancel and get refunds but they’ve said they’re not giving refunds or exchanges. Our tickets cost close to $400 and we feel since Cirque is associated with Disney, we should be refunded our money or at least be able to exchange for a later date. Do you have any information regarding this?

    1. Hi Barbara! When we spoke with Cirque du Soleil, they mentioned that tickets could not be cancelled, but could be rescheduled for a later date.

    1. Hi Judy! Disney mentioned that if a Memory Maker was bought as part of a package, it should be refunded with that package if cancelled.

  23. My Disney vacation is at the Beach Club Villas March 15-20. The plan is to hang at the resort (pool) and enjoy dining at various resorts and Disney Springs. Are the Disney buses running to Disney Springs? Will the resorts be open for my entire visit?

    1. Hi Susan! We have not heard anything from Disney regarding the buses or transportation yet, but will absolutely keep this post updated once we do! As for Disney Springs and the resorts, as of now, Disney has said they will be staying open throughout the closure.

    2. Hi Susan! As of now, Disney Hotels are open during the closure, and bus transportation should be running as normal to Disney Springs.

  24. I was checking in on 3/24-3/28 to All Star Music
    As everyone else is having no luck getting thru over the phone, we are still coming because our daughter is there doing the Disney college program but she will not be working because she is a park staff member and is off now.
    We have booked another hotel
    We would rather not stay at Disney hotel (for us personally not the same since cannot get the full thrill of the parks)
    We would prefer to get immediate credit to our card we paid with (credit card and debit card) so we can apply to our new hotel for the same dates)
    Any help would be appreciated.

    1. I was told today that refunds will be issued 7-10 days from the date of cancellation but that it could take up to 2 billing cycles. Not exactly what I wanted to hear. In addition, I had an after hours event for the 19th and was told that may not be credited until the end of the month. Very frustrating indeed.

  25. Annual Passes will be extended by the number of days the parks will be closed. Dining reservations will not be penalized. Will Tables In Wonderland by extended by the number of days the parks will be closed?

    1. Hi Linda! As of now, Disney has not announced anything in regards to Tables in Wonderland, but we will absolutely update this post once we have more information.

  26. I just want to know the magic that some have to actually get through on the phone. I bought our park tickets and after hours tickets using a Disney gift (which I no longer have). Not sure how to go about getting that refund. We’re still coming down on the 19th for some sun, drinks and food at Disney Spring and the resorts.

    1. Hi Ed! From what we can tell, currently times are still listed for Chip and Dale’s Campfire Sing-A-Long. Disney has also announced that, as of now, all of their hotels will remain open during the closure.

  27. I understand closing the park, but I live in Michigan, 18 hours away and I don’t know the next time we will be in Florida or Orlando for that matter. We were spending 2 days there before heading to Daytona for my daughters senior spring break and its safe to say that the next time she goes to Florida we most likely wont be going with her. With the Resort making the decision to close they should refund anyone who has tickets dated during their companies decision to be closed. It was not my fault that they did not provide the service. I already have airline tickets, hotels booked that are paid for that cannot be changed. If they do not refund them, I will spread the word of their policies. I don’t mind paying their extravagant fees for services rendered but to bill me for services not receive due to their decision to close is robbery.

    1. When I questioned the time line of reimbursement, the cast member told me that I was lucky to get reimbursed!

      It’s not my fault they closed their doors.

  28. We have a DVC reservation for the 19-27. As long as flights aren’t canceled we still plan on coming down and enjoying the resorts and everything else they have to offer. Have you heard anything about the possibility of resorts closing during that time frame? Thanks

  29. Does online check-in count as already checked in? We did that a week ago. So I am not sure if I need to call to cancel ir just do so online. Thank you

    1. Hi Becky, if you’ve already checked in online we would recommend calling to confirm a cancellation with Disney.

  30. Hi, My family had a schedule trip for the end of April in which we moved the trip for next April. My question is, we have military salute tickets can we extend them to next April’s trip or will we lose the money due to not using the tickets by the end of December?

    1. Hi Larry! Did you already speak to Disney to reschedule the trip? As of now, they have announced that tickets can be used any time through December, but might be able to help you if you speak with them about it when rescheduling the trip!

        1. Currently, Disney is scheduled to close temporarily through the end of March, with plans to reopen from there.