The Unspoken Rules of Mobile Order in Disney World

When it comes to getting counter service food in Disney World, you’re going to need to know your way around Mobile Order.

Mobile Order

If used correctly, Mobile Order can save you a lot of time by allowing you to pre-order your food, choose a time to pick it up, and then wait a minimal time while it’s prepared and ready for you to grab it. But if you’re not used to using Mobile Order, there are some unspoken rules we think you should know.

Order Early

You may not be thinking about lunch at 10AM, but you can still go ahead and order it and have it ready to be picked up at your preferred lunchtime. Why would you do this? Well, things get VERY busy around lunch and dinner time, so if you order early, you’re getting your order in ahead of those who wait until then to order.

Mobile ordering at Satu’li Canteen

This is something you’ll absolutely want to do when the parks are crowded because if you wait to get your order in at usual lunch and dinner times, you’re probably going to be waiting a while for your food.

Save your credit card details in the app

You’ll also want to make sure you have your credit card details in your My Disney Experience account before your trip because that will make it a lot easier for you when you order.


Otherwise, you’ll have to type in your details every time you use Mobile Order and that gets annoying fast. If you have your info. saved in the app, you’ll just choose that credit card to pay without needing to enter additional card details.

Save gift card details on your phone

Unfortunately, My Disney Experience doesn’t let you put in a gift card as a default payment method, so if you need to use Mobile Order and want to pay with a Disney gift card, you’ll need to put that information in every time.

Disney Gift Card

To save yourself a little time and hassle, though, just save your gift card number and details on a notepad app or something similar on your phone so you can just copy and paste it into Mobile Order while you’re ordering.

Don’t crowd the mobile order pick-up window

If you’re waiting for the My Disney Experience app to tell you your order is ready, do not crowd around the mobile order pick-up window. You only need to be there when you’ve received a notification that your order is ready.

Mobile Order at Zuri’s Sweet Shop

Also, if you have more than one person in your party and you don’t need help carrying the order to a table, just grab the order by yourself. You can send the rest of your party to look for a table or to hold a table if you have found one in advance.

Know that Mobile Order isn’t available everywhere

Believe it or not, some counter service restaurants in Disney World still don’t use Mobile Order. You’ll have to order your food the old-fashioned way: by going to the counter and placing your order.

La Cantina de San Angel does NOT have mobile order

This is especially true for a lot of counter service places at EPCOT. You can always double-check in the My Disney Experience app, which will tell you if a restaurant has Mobile Order or not. You may also be surprised to know that you can’t use your Starbucks app to Mobile Order at any Starbucks locations in Disney World Parks (but you can Mobile Order at the Disney Springs locations).

You can still get a free cup of water or ice

If you use Mobile Order, you may notice that the option to add a free cup of water or ice is not available through the app. But you can still get a free cup of water or ice.

Free water

All you have to do is ask for it when you get to the Mobile Order pick-up window. It’s as easy as that.

3 Times Mobile Order Is NOT Worth It in Disney World

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