Disability Access Service at Walt Disney World
Updated on May 6th, 2025
Note: Disney made some updates to this service in 2024. Read about them below to ensure you’re utilizing it efficiently.
Disability Access Service (DAS) is a free service designed to allow guests with developmental disabilities (like autism or similar) to enjoy all the attractions the Disney Parks have to offer. It is available on request at Guest Service locations in all six domestic Disney Theme Parks. As part of the Disney Genie/Lightning Lane enhancements, it is also available on the My Disney Experience app.
DAS allows guests to request a return time at the main entrance location to most attractions. Return times will be based on the attraction’s current wait time. In essence, it allows guests unable to wait in a traditional queue environment the chance to wait in a virtual queue instead.
Requesting DAS
To request DAS, guests must speak with a Cast Member via a live video chat as soon as 60 days prior to your park visit. There is no in-person option for registration, but if you do need to request the service the day-of, you will be instructed to join a different virtual queue for your video chat. If DAS is provided to you, you will participate in the registration process, which requires having a photo taken. DAS is valid for up to 240 days — after this time, guests will need to re-register. Once you have registered for the service, DAS will show up on your My Disney Experience app.
How does DAS Work?
Currently, guests may look at DAS on their My Disney Experience App and request a return time for one attraction at a time. Your return time will based on the current wait time for that attraction. When your time arrives, you have as long as you need to return to the queue — there is no expiration time, but if you choose to get a different return time, you will forgo your previous reservation. Upon arrival, you will be directed to the Lightning Lane queue.
In essence, guests using DAS are securing a spot in a virtual queue. You’re still waiting the same amount of time but are allowed to do so in a more comfortable environment.
DAS Entitlements
The DAS user will be able to have 4 guests join them on their pass OR their immediate family members if more than 4. This means that when the time has come for you to experience the attraction, you and 4 members of your travel party can use the abbreviated queue to ride the attraction. Additional members can only be approved to join you if they are immediate family (so, those second cousins you just met at a family reunion don’t qualify).
DAS Enrollment Window
In the past, guests had a 60 day enrollment window for when their services are available to them without needing to re-enroll. This has now been extended to 240 days. What that means is that frequently WDW guests or locals can now wait 240 days before having to be reviewed and re-qualify for their DAS access.
Lightning Lane and DAS
Guests using DAS who enrolled via My Disney Experience will also be able to make same-day DAS selections via the app, one attraction at a time and without going to the attraction entrance to do so.
Do I need DAS if I use a Wheelchair or ECV?
No. Guests using a wheelchair or ECV can typically use the standard queue. An alternate entrance may be available on some attractions.
What if DAS doesn’t meet my needs?
If you require additional accommodations, you may speak with a Guest Services Cast Member about your specific circumstances.
Do I need to request DAS if my child is being given a trip by Make-A-Wish or similar organizations?
No. Disney offers a separate program for children with life-threatening illnesses.
What happens to guests who abuse or falsify their records for DAS?
Guests found to be lying about qualifying for DAS will be permanently banned from Disney World and Disneyland.
