The airline industry has struggled to keep up with current travel demands — and passengers are noticing.

From staffing shortages and rising airfare costs to delayed and even canceled flights, traveling hasn’t been easy lately. Several airlines are having issues, with multiple major players having reduced their schedules to try and get ahead of potential delays. And now, the United States Department of Transportation has released a report showing which airlines are the BEST and the WORST according to customer complaints.
There’s been a travel boom thanks to a pent-up desire to see the world after the COVID-19 pandemic halted most of the travel industry. Airlines have struggled to keep up with demand, and passengers have been making their voices heard when it comes to consumer complaints.

According to new data from the Department of Transportation, the airline industry received a total of 4,344 complaints for the largest carriers during May 2022, with 2,413 of those complaints coming from U.S.-based airlines.

The company that received the most complaints was American Airlines with 575 total across its fleet and codeshare partners, with United Airlines having the second highest number of complaints at 400.

However, it’s important to note that Frontier had the highest number of consumer complaints per 100,000 enplanements (boardings) at a whopping 13.77. Spirit Airlines came in second with the most complaints at 7.99, with American and United having 3.31 and 4.05 complaints per 100,000 enplanements, respectively.
Which airlines had the least complaints? Smaller players Mesa and Skywest came in the lowest — Mesa had .52 complaints per 100,000 enplanements, and Skywest had just .68.

The average number of complaints per 100,000 enplanements was 3.15.

It certainly comes as no surprise that passenger satisfaction has decreased recently, with air travel being a total gamble right now. Airlines delayed or canceled 5,000 domestic flights per day during the last week of July, and although airfares could decrease soon, you still run the risk of potentially missing your flight altogether thanks to a cancelation.

So, if you’re heading to the airport to catch a flight soon, try to book your flight as early as possible, and be sure you check your airline’s app or website for the most up-to-date information!

Looking for more travel news? Click here to read about Southwest Airlines’ new flight credit policy, and check out the latest potential airline merger here.
We asked our readers to share their BEST tips for getting to Disney World from the airport, and you can read all about that here. Be sure to stay tuned to AllEars for the latest travel news and more!
Click Here to See the 11 Airlines Coming to the NEW Orlando Airport Terminal
Join the AllEars.net Newsletter to stay on top of ALL the breaking Disney News! You'll also get access to AllEars tips, reviews, trivia, and MORE! Click here to Subscribe!

Do you fly to get to Disney World? Let us know in the comments!
Trending Now
Grab these LEGO sets before they're gone!
There's a NEW Donald Duck Loungefly collection online you've gotta see!
How did the 4th of July affect Disney World's wait times?
Amazon is clearing out the Disney vault!
Disney is changing how you dine at the parks!
Deluxe Resort guests can look forward to this BIG perk at Disney World in 2026!
Staying at one of the Magic Kingdom monorail resorts, Disney’s Grand Floridian, Disney’s Polynesian Village,...
Amazon has Loungeflys on sale as part of Prime Day!
Bad weather has led to hundreds of delays at MCO!
Disney's Boardwalk Villas got a scathing review recently that could indicate some issues with a...
Here's why you might want to skip your visit to Disney World this year.
We're rounding up the BEST ride hacks for your visit to Universal Orlando!
We found the best Disney essentials you can get on sale on Amazon right now!
Here's what you've gotta know about Disney World's "Other" Airport!
I'm spilling the beans on the All Ears Cast Members!
EVERYWHERE Disney World refillable mugs are available.
A NEW character dining spot and two returning options are headed to Disneyland soon!
Disney World restaurant menus just keep changing!
Everything you need to know about the specs - and controversy - surrounding the Flight...
We asked our resident Disney adults which ride at Hollywood Studios they would rope drop...