Disney Genie Will Change How Disability Access Service Works

The Disney Genie was announced in 2019, but we didn’t hear much after that. Until now.


Disney has given us a lot more information about the Disney Genie Service, which will be tied into the My Disney Experience app. Not only will the Disney Genie change how we plan Disney trips, it will also affect people who use the Disability Access Service (DAS) program in Disney Parks.

Disney announced that they will be using the Disney Genie service to enhance their Disability Access Service (DAS) program. Previously, Disney Parks guests using the DAS program would need to visit Guest Services in order to obtain their DAS pass, or visit Cast Members posted outside rides.

Disability Access Service

Now, there are two new features coming soon. In the fall, guests will be able to virtually register with a Cast Member through a live video chat as early as 30 days before a visit to the parks at Disney World. At this time, the live chat will only be available in English.

Rider Switch for Flight of Passage

While speaking to the Cast Member, guests will be able to choose up to 2 experiences per day using the new DAS Advance planning option. These advance selections must be booked at least 2 days before you plan to use them, and you will not be able to make selections on the day you visit the parks.


Another feature coming soon is the ability to choose attractions in the My Disney Experience app, which means they will no longer have to visit each ride queue individually.

Space Mountain

The existing, in-person DAS program will also continue in case families and individuals prefer that method instead. Keep reading AllEars for more breaking Disney World news and updates!

Read more about the Disney Genie service here!

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One Reply to “Disney Genie Will Change How Disability Access Service Works”

  1. this is good because it was difficult to get my wife to the each ride then go back to ride the ride it took alot to get to thunder go back to other parts of park then go ride