Reviews of Disney’s Beach Club Resort Concierge Level
Reviewed by Dispro Review Date: 09/07/2014
Rating: (8) Recommended
We recently decided to venture away from our beloved royal palm club at the Grand Floridian(GF) because we had heard good things about Beach club(BC). We were pleasantly surprised! Although we would not say that BC is better than the GF's main building club level (with its grandeur, nightly big band music, and better food offerings), the BC is much less expensive, its proximity to Epcot is awesome, and a couple of its staff members made our trip simply delightful!
One day, Neil (concierge) was telling us about a particularly delicious dessert that they serve on Saturday nights. We told him that we had to leave Saturday morning, and several of the delicious desserts appeared in our room later that night! Sean was also a good friend to us while we were there and even posed for a selfie with our teenage daughter -lol. As for BC's location, the view of the water with the other Epcot resorts surrounding was very nice, and my husband really enjoyed his morning run through the world showcase at Epcot (opens at 11am). When we had had enough of the crowds at the park, we retreated to the beautiful sand bottom pool with its water slide and lazy river. The pool at Beach club is actually better than the pools at GF!
Although the club lounge at BC is small, the staff does a good job replenishing food and cleaning up tables. The food offerings were good, but not great. They did have boiled eggs at breakfast time, which some people like. They also have oatmeal, fruit, bread/toast and pastries. The coffee machine can be used all day and makes a decent latte or cappuccino. Although the coffee machine was different from the one at GF, BC still had a selection of flavored syrups like at GF. During the day, they had the usual chips with dip but no grilled veggies like at GF. They served a couple of warm appetizers and a selection of cheeses/bread along with wine /beer from 5-7pm, but it was a bit limited. As with all Disney club levels, you can ask for a glass of wine or beer anytime! This is one thing that makes club level worth the extra money! From 8-10pm, they served desserts and evening cordials. Again, it was limited, but nice. The magically appearing Oreo Bon Bons were the best desserts we had the entire trip.
Everything considered, our trip to BC was well worth the money. If based on the experience we had, we would rate BC club level at a 10, but based on the food offerings and small club lounge, we gave it an 8. Once the club level room renovations and club lounge expansion are completed, I would imagine BC would be hard to beat! Our best tip for staying club level anywhere at Disney.... Make friends with the staff, and they will make your trip amazing!
Pros:
Staff, pool, locationCons:
Small club lounge, limited food offeringsReviewed by Suggs Review Date: 05/28/2014
Rating: (6) Recommended
Hotel rooms are in need of renovations. The carpets, bedding, etc. are old and outdated.
The club level room is very tiny and is difficult to accommodate the large number of concierge level guests that the hotel allows.
The food options in the club room are very, very limited. They really need to enlarge the club room area and expand on the food options.
It is very pricey to stay club level and I think that the value for the extra money spent to stay club level is not worth it.
Pros:
Location, Location, LocationCons:
Aging hotel rooms and tiny club roomReviewed by alyxdaddy Review Date: 08/26/2013
Rating: (10) Recommended
We were surprised when we arrived to find that we were upgraded. We were happy with all of the lovely cast members and the great location. We had the DDP so we really did not use the lounge as much as we should/would have otherwise. Lovely, clean room with great towel animals each night
Pros:
location, cast membersCons:
noneReviewed by pickyles2 Review Date: 08/04/2013
Rating: (10) Recommended
We were most fortunate to stay on Club Level from 7/13 thru 7/18. The upgrade was a gift from our daughter and son-in-law. We love the Beach Club, but the upgrade was an amazing. I have to say that what made the experience was the cast members, especially Hannah, Neil and Hyacinth who always greated us with a smile and went out of their way to make our stay AMAZING! I cannot say enough about how helpful they were, even tracking down a hard to find die cast car that our Grandson had asked for.
Yes, the location is great, and of course the pool is amazing, but I would spend the extra money in a heart beat to be treated this "magically" again!
Pros:
The Cast MembersCons:
NoneReviewed by Pittpantherfan Review Date: 06/23/2013
Rating: (10) Recommended
Second time staying here in the last 2 years. It was enjoyable. We did not do the dining plan as the CL and dining plan last time was way too much eating. It was convenient for breakfast and light snacks after swimming or coming back from the parks. It was convenient to have beverages available. Also able to be there some nights for the desserts and cordials, which we missed the last trip.
The lounge area is a little small but if it was busy we just got a tray and went back to the room. This was actually preferred sometimes- we could be eating and keeping an eye on the kids showering etc.
The whole experience makes it worthwhile. It's the little things that make the difference. When we come back to Disney- we will stay here again.
Pros:
convenience and serviceCons:
lounge a littel smallReviewed by Ninja Mom Review Date: 01/07/2013
Rating: (10) Recommended
Our first time staying at club level proved to be very rewarding. We saved a ton of money and time partaking of the club level offerings for breakfasts,beverages, evening appetizers and desserts. The food offerings were varied and very fresh. Everyone in our group found something they just adored when ever we would venture into the lounge for a bite to eat. The staff was extremely attentive to all requests and they seemed very happy to be of service.
My husband did a cost/benefit analysis of staying at club level and he was able to determine that we were saving a small amount of money paying for club level versus paying out of pocket for all the breakfasts, snacks, beverages and beer at Disney prices. We spent far less money in the parks for these items because we utilized the offerings in the club lounge. The convenience of just grabbing breakfast in the morning was a real time and energy saver and having food offerings at different times of the day meant that not everyone was nailed to the same eating schedule. I was also very happy to see the end of half eaten dinners in our family as those of us who were not hungry opted just to wait for the desserts that came out at 8pm and not order a big entree for dinner that sat mostly uneaten.
In addition to saving money we were also pleased with the effort put forth on our behalf from the club level staffers. The responded kindly and efficiently to every request and they made us feel very welcome. Our room was found to be very clean and in good working order. We only had a small problem with our TV service being knocked out after a storm. The maintenance staff responded quickly to our problem and tracked the dysfunction down to a burned out relay which was promptly replaced. Housekeeping was excellent as well. We requested an 11:00am cleaning which was honored every day and we had no trouble at all communicating with our housekeeper via written notes about the need for extra towels or bath products.
Staying Club Level at the Beach Club was money well spent and the added convenience made for a relaxing and enjoyable vacation. I have no reservations in recommending others consider this wonderful resort club level for their next Disney vacation.
Pros:
Excellent service, room clean, convenient locationCons:
None!Reviewed by EleanorofAquitaine Review Date: 05/23/2015
Rating: (4) Not Recommended
While we rarely stay at concierge level, we had little choice when the Epcot area hotels were so full at the height of the Flower and Garden Show but to book a concierge level suite. Compared to previous stays in the Beach Club villas and in concierge level rooms at the Polynesian (multiple times) and the Yacht Club, I have to say this was a major disappointment.
One major aggravation--- our suite was not on the same floor as the concierge lounge. No padding down the hall in our house slippers at the end of the evening for a snack. No carrying breakfast back to our room. Yes, we had access to the concierge floor, but going down a long hallway to an elevator and then up to the concierge floor each time we needed anything from the lounge meant that we didn't make much use of the lounge at all.
The suite was beautiful, to be sure, and at that price, it should have been. But we also had difficulty with the maid service. One morning, the maid cart was just down the hall from our room as we left for breakfast and when my husband came back upstairs after breakfast for a quick pit stop. So we were very surprised when we got back to our room after a long morning at the park, hot and sweaty and ready for a shower and a nap, only to find that at 3 in the afternoon, our room had not been serviced and the maid cart was no longer in our area. We called to find out why our room had not been cleaned and were told they hadn't gotten to it yet. Asked if we needed anything right away, we asked for some fresh towels so we could shower. After a very long wait, there was a knock at the door and a man handed me a huge stack of towels and washcloths--- six or 8 of each size. Then we had to figure out if it would be okay to take a nap or if we would be awakened by the maid at some point. So we called housekeeping and asked if we could expect the maid soon. We were told, no, we thought you didn't want the maid to come, just some towels. Sigh. So we took our nap and woke up grumpy. And then, as we were getting ready for dinner around 6:30, a maid knocked on our door. ready to clean our room. Since we were trying to get ready and leave, we told her the room was in use and we ended up with no maid service that day.
When we checked in, the complimentary champagne was lovely and the staffer very friendly. My husband told her that he usually had trouble with his magic bands not working after the first time or two he used them each day, so she said she thought she could fix that. She worked with it and handed it to him. Well, he didn't have the same problem this time--- after that, his band didn't even work to get our room open the first time. And since the room was not on the concierge floor, he had to go back upstairs with my band, so he could get the elevator to take him to the top floor to get his band fixed.
We enjoy the Beach Club and its stellar location. But we will not be paying to use the concierge level again.
Pros:
Location of hotel, size of suiteCons:
Room not on concierge floor,staff, lack of good snacksReviewed by ldeglian Review Date: 05/16/2014
Rating: (6) Not Recommended
Waited a bit before posting this because it makes me sad to say our stay wasn't up to par. We had 6 club rooms and one 2BR villa as part of a 8-night 50th birthday family celebration for a group of 24. The location is fantastic and the pool was great for the entire group. The club staff and the overall club-level room conditions were less than stellar--dirty carpets, sheets, chipped wall paint, stainted lampshades, etc. We were told the rooms are being refurbished this year so post that, I would assume they will be worthy of their $500+ a night price tag. Club staff was not up to usual standards--perhaps because we weren't terribly pleased with the rooms and let them know that. Overall a disappointment.
