guest relations News & Updates

Seven Cast Members Who Don’t Clock Out When the Disney Parks Close

October 7, 2020 by Carly Terzigni

Did you know that when Disney World and Disneyland closes at the end of the night, there's entire teams of Cast Members whose shifts are JUST beginning? We have SEVEN types of Cast Members who don't clock out just because the parks are closed!

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Photo Tour: Epcot’s New International Gateway Lobby is Now Open

December 22, 2019 by Alex Martin

Check out the update Guest Relations lobby at the International Gateway in Epcot!

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A Former Guest Relations Hostess’ Guide to Complaining at Walt Disney World

May 16, 2019 by Molly McCormack

Disney World isn't exempt from mistakes, and as hard as they try, sometimes an experience can be less than magical. So what's the best way to voice your concerns? Here are 5 Tips from a Former Guest Relations Hostess on how to Complain at Walt Disney World.

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What It’s REALLY Like to Be a Disney Cast Member

May 12, 2019 by Sierra Vieregge

Have you ever wondered what it would be like to be a Disney Cast Member? We have some of the high and low points of what it's really like to be a Disney Cast Member here.

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A Tour Of Disney’s Most Exclusive Hotel Room

March 18, 2019 by Molly McCormack

There is no amount of money that can get you a night in the Suite. The only ways in are to win it in a contest or sweepstakes or be invited by Disney. The new $12,000 "World of Dreams" tour can get you a quick tour of the suite, but no overnights. I was lucky to get a tour of the Suite during my tenure in Magic Kingdom Guest Relations many years ago, and I am so excited to share photos of Disney's most exclusive room.

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Disney World Testing New Guest Experience Team in Magic Kingdom

December 20, 2018 by Sarah Sands

Disney has launched a Guest Experience Team across the Magic Kingdom who can help with FastPasses, reservations, wait times and more, on a test basis. Learn where to find this team here!

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