Reviews of Kona Cafe Lunch/Dinner
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Menus at Kona Cafe
Reviewed by Anonymous Review Date: 11/19/2020
Rating: (1) Not Recommended
I gave it a one because I didn't get to eat. Scored reservations and was looking forward to enjoying tonga toast. When we got to the hostess- who greates us with a deceptive smile- we were instructed to check in on the mobile app. We were not given an option to check in but told we had to - with that deceptive smile. I looked around, there were three or four other groups of diners trying to check in via the mobile app and having no luck. I hate to stupidity of the mobile check in - I am paying YOU but I have to check myself in. Mrs. Smiley face was splitting her time between \"happily\" instructing people to check in with the mobile app and trying to HELP people check in. (HINT: it wasn't working very well.)
At any rate, I try to check in. After several tries, I finally get the \"menu.\" Cool: just push check-in, right? WRONG- now I have to change the settings on my phone. What????? I need to enable my GPS. Enabke GPS to freaking eat. I had trouble getting that done. Feed up with having to jump through hoops for the privilege of paying top dollar for what amounts to a little above average breakfast, I got frustrated and walked away. Mrs. Smiley Face was probably happy I was one less source of frustration she had to deal with and didn't even bother to ask if she could help. Disney, stop with everything smart phone for the love of God.
What difference does it make if my GPS is enabled for mobile checkin???? I scanned the qr code- I must be there, right? Never again.
Pros:
nothingCons:
mobile check in, including rearranging the settings on you phone.Reviewed by Anonymous Review Date: 10/02/2020
Rating: (2) Not Recommended
Ate lunch at Kona cafe because we could not get our normal Ohana since it is closed. Poor choice on us. The waitress was slow with everything. 5 minutes to even get to the table the first time. She was only waiting on 3 tables besides us and we was all sitting close together. 5-10 minutes to bring our drinks. The duck plate with fried rice was so salty it was inedible. One bite and we sent it back and said we did not want anything else because of how long it was taking. The only good thing I can say was the chicken wings were very good. From the time we sat down til we paid was just shy of 2 hours and they was not busy with plenty of empty seats. Hopefully after the renovations they will have a new chef and a better menu.
Pros:
Chicken wingsCons:
Service, limited menu, too salty, slowReviewed by JanelleB Review Date: 04/27/2020
Rating: (5) Recommended
This used to be one of my favorite table service locations at WDW. With the changes in menu items it has only become a priority for breakfast. They removed my favorite salad and some of the great appetizers. I could find something on the menu as my DH and DD love sushi and would want to visit, but again, not a priority anymore.
Pros:
Location is beautiful Great sushi Great breakfastCons:
Not a lot of options if you don't like sushiReviewed by EleanorofAquitaine Review Date: 01/04/2020
Rating: (3) Not Recommended
Well I hate to write this review but feel I really must join the chorus of those saying that the Kona of today is NOT the Kona of the past, and the changes have been to the negative. We stay at the Poly two or three times a year, at least, and have always considered Kona our favorite place to eat. No more. In the past year or so, since they changed chefs, it has suffered. The menu is full of sushi (they have a sushi bar already so those who want to focus on that could eat there instead) and new dishes that pale in comparison to the wonderful dishes of the past. This past visit, the week before Christmas, was the last straw. I had some bland airline chicken with decent vegetables beside it, my DH ordered salmon and had to order a side dish, because NOTHING is included with that very expensive entree. They brought him a plate of broccolini that could have fed at least 4 people, but it was woody and bland and cold. His salmon was inedible--- there were dozens of bones in it, some large enough that I could see them from across the table. It was dangerous, imo. The waitress did not come back by to check with us after someone else dumped off our food. She finally appeared with our check--- didn't ask if we needed a to-go box for my half-eaten chicken or his basically untouched fish, didn't offer to show us a dessert menu, didn't show any interest in us at all. My husband told her about the problem with his meal and she basically shrugged and said "oh, sorry you didn't like it." No one attempted to put things right or even to acknowledge that the meal should never have been served as it was. Water glasses went unfilled, the butter they brought with the rolls was so hard it could not be spread--- lots of little things I could overlook under other circumstances. Clearly, they don't care that their menu is not satisfying to guests like us (oh, how I long for them to bring back the fabulous tuna sandwich that was a must-have for every DW visit in past years). But when the changes in the menu are combined with poor quality control, and worse, a lack of concern, that's when I throw in the towel. I love the Poly, but we'll just grab a bite at the fabulous pool bar next time and head next door to the Grand Floridian for an actual evening meal. I never dreamed I'd post a negative review of Kona's, but I cannot in good conscience recommend it in its current state.
Pros:
It's at the Poly, and they still have Tonga Toast in the morningCons:
menu, price, substandard quality, poor serviceReviewed by magicalhoss Review Date: 07/06/2019
Rating: (4) Not Recommended
we ate here 6/12 for dinner, highly disappointed. love the noodle bowl they had in the past and not pleased with anything offered. did order the lob mac&cheese and brocollini. way too much for each and not very good. Unless the menu is revised will no longer visit Kona Café.
Pros:
seated quickly - what does that tell ou?Cons:
menu changed and not better, worse in my opinionReviewed by MJTinNH Review Date: 06/06/2019
Rating: (4) Not Recommended
Let me start by saying that I love Kona Cafe. I am however extremely disappointed with their new menu. We had dinner there May 5, 2019. The new menu is great for those that want sushi or duck. Not so great if you want a better variety of "Polynesian" fare. I had a steak which was very good, but did not come with any veggie side. Those are purchased separately now. I ordered asparagus. It was very good but expensive and a huge plateful. My companion usually goes for a chicken meal. The only thing on the menu that night was a soup. All of the poultry entrees were served with duck. Not everyone is a fan of duck. So they grilled a plain boneless chicken breast and threw on some sort of veggie for her. The chicken was bland an not seasoned. We did not bother with the new dessert "glasses". Not worth our time. We purchased a Mickey Bar at the snack bar downstairs. It was a better choice. We stayed for a week at the Poly and this was our first dinner on the first night there. We did not go back.
Pros:
Great setting, wonderful staff.Cons:
Menu has been radicalized and does not appeal to those that are not sushi/fish/duck lovers. I am not recommending Kona for dinner at this time. Hopefully the menu will be revamped again.Reviewed by vickey t Review Date: 04/17/2019
Rating: (9) Recommended
Great service and nice atmosphere. Employees are friendly and gracious. Treated mom, who uses a wheelchair, with courtesy and respect.
Pros:
Totally accommodating to my many food allergies.Cons:
noneReviewed by Anonymous Review Date: 01/19/2019
Rating: (8) Recommended
on our visit george from nj seated us. he was very friendly and answered all our menu questions despite being the only seater we saw vthere. i ordered the wings which i would give a 10. so so good. our server was great also, dispite being very busy. i would have given it a ten, if it had better entrees and some everyday food. way too much suschi for our taste.
Pros:
great wingsCons:
too much sushi way too little everyday persons food.Reviewed by Anonymous Review Date: 10/10/2018
Rating: (5) Not Recommended
Used to be great. Now food so salty it was inedible. Asian stir fry with chicken or shrimp. Our server offered to mix them which was a good idea but he racked on extra $9.00 for the 4 shrimp.veggies chopped so tiny that I couldn't identify them. Drinks expensive and weak.
Pros:
Beeper to let you know tablecusxteadyCons:
Salt, Salt, Salt.Reviewed by sand935 Review Date: 10/01/2018
Rating: (5) Not Recommended
We do not care for the menu changes that they have been making to the dinner menu. I like pork options and the pork duo is not up to the other pork options that they have had in the past. They are now to fatty. My husband wanted seafood but couldn't find anything that appealed to him. He ordered the chicken and did not care for it.
