Reviews of Disney’s Animal Kingdom Lodge Concierge
Reviewed by EMFR Review Date: 01/21/2018
Rating: (3) Recommended
We stayed there for a week in October. We always split our room stays so had just come from a week in WL CL, which was fantastic. We had no idea that the Club Level would be so different in a similar resort. Consistency please! On arrival we were directed to our room, which was on another floor and some distance from the lounge. We returned to the club lounge to request a different room which we were allocated. (There was another family there at the same time demanding a move as well). This was still on another floor and although closer to the lounge, was still a reasonable walk away. We again requested another room, however there were none available in the resort. We requested a move to another resort, but there were no vacancies. Disappointed, we returned to our room. The room was a standard room with standard amenities, no robes, additional toiletries or anything that would indicate the room was a club room. We then received several free FP to compensate and although the gesture was appreciated, the fact remains that the resort has multiple flaws in club level service. DVC members seem to be the main focus of service - their rooms are on the lounge level, the busses always stop there first, and ordinary club guests appear to be an inconvenience. The serving staff in the lounge were downright rude on at least two occasions and incompetent on some others. They watch what you eat and drink like a hawk - we’re not greedy by any means, but you can ask for two drinks at one time apparently, we didn’t know this (hubby asked for 4 which was two each as there was a line and it would have saved us from queuing up twice - this request was refused). We were treated like children and told off by a member of staff for using a tray to take food back to our room! The lounge was frequently packed and not an enjoyable place to spend time, with an unfriendly atmosphere.
Our TV was broken so we reported it, nothing was done so we reported it again, it still wasn’t fixed so we reported it for a third time to be told “you don’t stay here to watch TVâ€. We borrowed DVDs from desk just so we could watch something other than the Disney infomercial channels. Would never set foot in this resort again (we are actually very reasonable people and not fussy but you should get what you pay for) and wouldn’t recommend it for anyone else. Spend a little more and stay elsewhere, or stay in a normal room and get the DDP with the saving!
Pros:
Beautiful resort to look atCons:
Service, bus service, terrible club levelReviewed by LynnM Review Date: 03/31/2017
Rating: (1) Not Recommended
We stayed at AK club level 3/9 - 3/13/17 and were very disappointed this time. The club level staff ignored us in the lounge. At check in we asked for a quiet room and were told we would be away from the elevator as requested. When we got to our room that was not the case, the room was right off the elevator corridor. The next morning after not sleeping very well due to elevator noise, staircase noise and a service room above our room we voiced our complaint. Sue said she would let management know. Later that day she got us a credit for one night which was very nice. But, besides Sue, the attitude of the staff was not what we are used to at Disney. We will not stay club level there anymore.
