Reviews of Disney’s Polynesian Resort Concierge Level
Reviewed by dsnymom14 Review Date: 05/23/2013
Rating: (8) Recommended
We visited May 4-11 2013 in celebration of our anniversary. We found the cast members to be very welcoming and hospitable, always greeting us when we entered or exited the building. When cast member Holli discovered we had not been given real flower leis for our anniversary, she had two custom-made for us and personally delivered them.
The new room decor is lighter and more contemporary. The beds are very comfortable! The bathroom has been reconfigured and now has two sinks and illuminated mirrors. The bath tile is beige(no more dark green)and the soap does not stick to it (definite improvement!)
Our mousekeeper kept us well stocked with towels and amenities. We received four different towel animals during our stay. Nightly turn-down service always included plenty of chocolates.
Continental breakfast offerings were very similar each morning as were the afternoon snacks. Evening appetizers changed daily and there was a nice variety of beers, wine and cordials.
The two-story lounge has stellar views of the beach, Magic Kingdom, fireworks and Electrical Water Pageant.
Our club level experience would have been a perfect 10 if not for the behavior of unsupervised or undisciplined children running and yelling in the halls and on the stairs; touching the food with their hands and taking more than they could possibly eat; intentionally messing up the tables; and being rude to the food servers. I had read similar complaints before of unruly children in the Poly lounge, but didn't believe it until we experienced it.
Since we are WDW vets and do our own trip planning, we did not utilize the concierge services available to us. The upcharge for staying club level is worth it for a special occasion, but we will go back to being "regular" Poly guests.
Pros:
Newly refurbished rooms; location and viewsCons:
undisciplined children in the lounge areaReviewed by Dreamer Review Date: 02/14/2013
Rating: (5) Not Recommended
The best aspect of Polynesian club is the location. The lounge has a fabulous view of water and the castle. We enjoyed watching the MK fireworks from the comfort of the lounge. Unfortunately the staff was not that friendly and seemed annoyed by questions/requests. The food was ok--very standard breakfast choices and snacks. Some evening food options were pretty good. Desserts weren't that exciting. The rooms in the club building need some desperate remodeling and aren't as nice as rooms in some of the other buildings.
