Basic Resort Information

RESORTS: GENERAL QUESTIONS

Making Reservations at a Disney Resort


Why should I choose a Disney resort? What benefits would I get?

Disney resort guests are entitled to many benefits:
  • Guaranteed admission to the parks (assuming you purchased park admission), even on the busiest of days when they start turning others away at the gates. (Except when the parks are at their highest level of attendance and then are closed to everyone.)
  • You're surrounded by Disney "magic" and service 24 hours a day. Many people say that the level of service, cleanliness and security at the Disney hotels makes them worth the extra expense.
  • Resort guests receive a Magic Band (phasing out resort ID card) which can be used as admission media, your door key, dining package, and/or for charging privileges (this varies by resort and eligibility).
  • Resort guests have the option of charging meals and purchases to their rooms with their Magic Band (phasing out resort ID card)
  • Disney resort guests can have their purchases delivered directly to their resorts. (Allow at least 24 hours for delivery.)
  • Resort guests can make priority golf reservations up to 60 days prior to arrival.
  • Free parking throughout the theme parks.
  • Unlimited free Walt Disney World transportation, which is really great if you don't have a car to get around. If you're staying off-site, getting around can be very expensive and time-consuming.
  • Resort guests have the option of keeping pets overnight in Best Friends Pet Care kennel(for an additional fee).
  • Wake-up calls from a Disney character.
  • Access to Disney's closed-circuit television information channels, plus the Disney Channel, ESPN, and others.
  • Free wheelchairs from the resort for the length of your stay, based on availability. (Deposit is required.)
  • Resort guests can purchase Rapid Fill Mugs that can be refilled at the resort.
  • You have access to EXTRA MAGIC HOUR, a program that allows you to visit a particular theme park on a designated day beyond regularly scheduled operating hours; either one hour in the morning or 2-3 hours in the evening.
  • Disney's Magical Express - Free transportation from/to the Orlando airport to your Disney Resort.
  • Proximity to the parks and attractions. None of the off-site hotels are as close to the Disney attractions as the Disney resorts.

How do I choose the resort that's right for me and my family?

There are five main criteria you should think about:

  1. How much do you want to spend?
  2. What activities and recreation will you want to participate in?
  3. How many people are in your party and what are their ages?
  4. What amenities do you want? (a gym? table service restaurants? a hair salon? a whirlpool? a full kitchen? tennis courts?)
  5. Do you want to be close to a particular park or area?

Each resort has its own unique ambiance and amenities. During Value Season, rRooms can range from $84 a night (plus tax) at a Value resort to $325 a night (plus tax) or more for basic accommodations at the least expensive Deluxe Resorts. Villas and suites can be more expensive.

A number of guide books provide detailed information on the resorts. In particular check out the Unofficial Guide to Walt Disney World by Bob Sehlinger and Len Testa - provides more information for on and off-site motels and hotels. Visit the AllEars® Amazon store for other suggestions. You can also request a free vacation planning video by calling 407-W-DISNEY and listening to the options.

How do I make reservations at a Disney resort?

You have several options, each listed below in the order of popularity/reliability:

  1. Call Disney Reservations at 1-407-W-DISNEY (934-7639). Hours are weekdays from 7 am to 10 pm and weekends from 7 am to 8 pm, Eastern Time. Note: Disney provides no official toll-free number for general resort reservations.
  2. Have a travel agent make resort reservations through Disney. AllEars® recommends MouseFanTravel.com
  3. Visit the Walt Disney World website and make resort reservations online. The online reservation system operates weekdays from 7am - 10:30 pm and weekends from 7 am to 7 pm Eastern Time.
Is there a deposit required to hold a room?

Once you make a reservation, you have 10-14 days to post a deposit of one night's hotel charge plus 11% or 12% FL hotel tax. The courtesy hold is available for reservations made more than 30 days in advance. If you are arriving within 30 days, you will have to provide a deposit upon making your reservation.

Your reservations representative will tell you the amount of deposit required, after which you will receive a written confirmation in the mail with instructions on how to make your deposit. The confirmation will have a reservation number on it. Always refer to that number on any correspondence with Disney and when making changes to your reservations. It's an excellent idea to bring this confirmation with you to check-in, as well as any credit card statements in case there is an error in your reservations or deposits.

Your deposit may be placed over the phone using either American Express, Visa, MasterCard, Discover, Diner's Club or Disney Visa Card.

If you are reserving a package, the "deposit" or first night's cost is still required within the 14 days. However, the entire package must be paid for 45 days prior to arrival (refund policies on packages vary so be sure to ask what policy applies to your package).

How far in advance should I make reservations?

As soon as you have decided on dates for your trip, make your reservations. Disney resort rooms book quickly, so the earlier you inquire, the more likely it is that you will get the room and resort you desire. If you use a great vacation planner, like someone from MouseFanTravel.com, once you have a reservation they will keep an eye out for announced discounts and will apply them to your reservation.

What if everything is booked for the time I want to go?

Keep calling back, every day if necessary, until something opens up. People cancel rooms all the time so don't give up. Disney releases canceled rooms at 8:00 am Eastern Time, so if you're west of the Mississippi you'll have to get up really early to catch a canceled room, but you'll probably be glad you did.

What if I have to cancel my trip? Will I lose my deposit?

This varies according to the kind of package you have booked (if any) and how far in advance you are canceling. Be sure to ask about the cancellation policy when you make your reservation! Generally speaking, if you have a room only and cancel no less than five days prior to your intended arrival you will receive a full refund. (This is also five days for the Swan or Dolphin, which are not Disney-operated.) After five days, your refund is at the discretion of the resort and might be prorated.

I'd like to have adjoining rooms on the first floor. How do I make this request?

At the time you make your reservation be sure to make all your requests known to the reservations agent. This is the time to request particulars like adjoining rooms, balconies, first floor, etc. The cast member will make notations in the computerized file. When you receive your printed reservation form from WDW, you may not see all of these listed, but they should be in the computer. Also, note that WDW will not guarantee you any of your requests; but they do make every effort to accommodate your needs.

Checking In/Out

Is pre-arrival check-in available?

Walt Disney World encourages online check-in. During the Online Check-in process you will need to provide the same information you do during in person check-in: Name, room requests, address, phone number, credit card etc. For more information visit our Online Check-in Page!

For Disney Vacation Club members who booked through Member Services, you will receive information via the dvcmember.com website, Disney Files magazine and Member Services.

What time can I check-in?

All resorts offer an early check-in time of 6:00 am, at which time you can go to the Front Desk and check-in. You will be able to provide your information and even receive your Magic Band (phasing out resort ID card) tickets and charging privledges, but don't expect your room to be ready though until the official check-in time. Official check-in times are 1:00 pm at the Fort Wilderness campsites, 4:00 pm at All-Star and Disney Vacation Club Resorts, and 3:00 pm at all other resorts. Your room should be ready by this official check-in time.

Walt Disney World resorts offer Mobile Room Ready Notification Service - Mobile Room Ready Notification Service is an optional service that allows Guests who arrive prior to their select Walt Disney World® Resort hotel check-in time to simplify their resort arrival by alerting them through their cell/mobile phone when their room is available.

What can I expect at check-in?

A cast member will check the computer for your reservation to see what type of room and the kind of package you have. You will be asked for a credit card number to keep on file (if you wish to have charge privileges). The resorts will probably charge your card at check-in for the entire room bill.

You will be issued a Magic Band (phasing out resort ID card)for each member of your party over the age of 3. Depending on the resort and what kind of package you purchased, this Magic Band (phasing out resort ID card) will serve as your resort ID, room key, entrance gate key, transportation ID, admissions media, and/or food/merchandise charge card . (Children are not afforded charge privileges, unless specifically requested.) You will be given a map of the resort pinpointing your room.

What if our room isn't ready when we arrive?

You can leave your luggage at the bell stand and bell services will deliver it to your room later. You are then free to go explore the parks or the rest of WDW. Use the Mobile Room Ready Notification or ask the Front Desk for a phone number to call.  Once your room is ready, the Cast Member will give you your room number and you can then use your Magic Band (phasing out resort ID card) to enter the room.  Ask to have your bags brought to your room at this time.

It's a good idea to pack a small bag with a change of clothes so that you don't have to rummage through your luggage before the Bell Captain stores it. This is especially helpful when you are going from one climate to the next. Packing shorts and/or swimwear will help you relax until your room is ready.

Check out is at 11:00 am. What if my plane doesn't leave until much later?

Check out and leave your luggage at the bell stand, then go enjoy the parks until it's time to leave. You can claim your luggage upon your return to the resort. If your park passes have run out, visit the other Disney resort areas or Downtown Disney. If the resort is not full, you may be able to request late check-out the morning you leave, however this seems to rarely be available anymore.

You can also use Disney's resort Airline Check-in Service. Be sure to check this out before your departure day to determine when your luggage will need to be dropped off.

If you are using Magical Express, follow their proceedures for luggage and departure times.

I'm splitting my stay between two (or more) Disney resorts, but I won't have a car. How will my luggage get to the other resort(s)?

The Disney resorts will move your luggage for you while you're out enjoying yourself. Be sure to ask about this at check-in and again at check-out to make sure everyone knows where you and your luggage should be going. One caveat: Your luggage usually moves at a more leisurely pace than you; you might arrive at your new resort ready to take a swim and find that your bathing suit is still somewhere en route. Be prepared with a few things in a tote bag if you think this possibility could interfere with your plans.

Do I have to go to the front desk to check out?

Generally, no as long as you've left a credit card number at check-in and arranged for express checkout. By 7:00 am on the morning of your check out date, a cast member will either hang an express check-out bill on your door or email your receipt to you. This bill itemizes all room charges, taxes, food, and merchandise charges made on your Disney Resort card, plus any payments which have been applied. If everything seems to be in order, you're free to leave. If there appears to be a problem on your bill, you will have to go to the front desk to check out. Be sure to resolve any problems with your bill BEFORE you leave the resort. Resolution is much simpler that way. Best advice is to stop by the Front Desk on your last evening to review your bill.

Can I request a crib for my child? How about a refrigerator for insulin or formula?

Cribs for children under 3 are available at all resorts at no extra charge. Small refrigerators are available at the resorts. Some resorts, like the Boardwalk Villas, Fort Wilderness Cabins and Homes, and Old Key West have partial or full kitchens that include a refrigerator. See the list of resorts with kitchen facilities later in this FAQ.

Are there any specially equipped rooms for the disabled?

Yes. Select rooms come equipped with handrails, roll-in showers, shower benches, handheld shower heads, accessible vanities, rubber bed pads, lower beds, refrigerators, closed-captioned television, door knock and phone alerts, double peep holes in doors, room TTYs, and king-size beds. Be sure to request one of these rooms when you make your original reservations as each resort has a limited number of equipped rooms. Some resorts can provide you with a wheelchair free of charge for the length of your stay, based on availability.

What is Lobby Concierge?

Lobby Concierge is staffed with Cast Members who are knowledgeable about the parks, transportation, and events. You can purchase admissions media for the parks, water parks, or special events at Lobby Concierge. They should be able to answer your Disney transportation questions. You may also use Lobby Concierge to arrange for dining reservations. Many Lobby Concierge counters have signs with park and transportation hours and special events notices.

Packages and Discounts

Are the rooms the same price all year long?

Like most hotels, Disney resorts have seasonal as well as weekday and weekend pricing. The least expensive rate will be on weekdays during Value Season, followed by Regular Season, Peak Season, and Holiday Season. Also, like many other hotels, the room rate rises on Friday and Saturdays.

At one time, you could make a reservation that began in Value Season and keep that rate, even if the calendar moved to Regular Season. No More. Pricing and rates are now date-specific -- that is, you will pay a nightly rate based on that date, based on the season it falls under.

For example, if you reserve the first night of your stay under the value season and nights two through five under peak season, you will no longer be able to maintain the value season rate for the entire reservation. In addition, premium rates will now be applied for dates considered to be premium, such as weekends. In theory, you could pay a different price for each night of your stay. On the bright side, you no longer have to split reservations and recheck into your hotel if your stay includes multiple seasons. When making room only reservations you will be given a total price for your stay, unless you specifically ask for the rate for each night. Package pricing will not be broken down by day.

What kinds of packages are available?

WDW currently offers the Magic Your Way vacation packages. To learn more about these packages, visit Current Packages.

What kind of discounts can I find on Disney resort rooms and packages?

Annual Passholders can sometimes get deals on rooms. Discounts may be announced in the quarterly Annual Pass ("Mickey Monitor") newsletters and may also be obtained by calling Disney and asking if there are any Annual Passholder discounts for the period you are planning to visit. Note that the offer period may only a few weeks (or days!!) away from the date you receive the newsletter, so it usually works better to call Disney and ask. Note also that discounts may apply only to certain time periods and certain resorts.

Resort Classifications and Locations


How does Disney classify the resorts?

Value Resorts: All-Star Movies, All-Star Music, All-Star Sports, Art of Animation and Pop Century.
Amenities: Food courts, pizza delivery, luggage service (hourly), swimming pools, bus transportation

Moderate Resorts: Caribbean Beach Resort, Coronado Springs, Port Orleans Riverside and French Quarter.
Amenities: Full-service restaurants (not at French Quarter), food courts, room service (limited), luggage service, swimming pools with a slide and hot tub, on-site recreation, bus or boat transportation.

Fort Wilderness: Fort Wilderness Cabins and Homes.
Amenities: Full-service restaurants, kitchen facilities, pizza delivery, luggage service, swimming pools, on-site recreation, front-door parking, flexible room arrangements, bus or boat transportation

Disney Vacation Club Resorts: Old Key West, Boardwalk Villas, Wilderness Lodge Villas, Beach Club Villas, Animal Kingdom Villas at Jambo House and Kidani Village, Grand Floridian Villas, Saratoga Springs and the Treehouse Villas and Bay Lake Tower.
Amenities: Full-service restaurants, kitchen facilities, luggage service, swimming pools, on-site recreation, front-door parking, flexible room arrangements, bus or boat transportation

Deluxe Resorts: Boardwalk Inn, Contemporary, Grand Floridian, Polynesian, Wilderness Lodge, Yacht and Beach Club, and Animal Kingdom Lodge Jambo House.
Amenities: Full-service restaurants, room service, luggage service, valet parking, swimming pools, beach access, on-site recreation, on-site childcare, monorail, boat or bus transportation

Which resorts are located closest to specific parks?

Disney has divided the resorts into four general locations:

The Magic Kingdom Resort Area:

  • Contemporary
  • Bay Lake Tower at the Contemporary
  • Fort Wilderness
  • Grand Floridian and Villas
  • Polynesian
  • Shades of Green
  • Wilderness Lodge and Villas

The Epcot Resort Area:

  • Yacht and Beach Club and Beach Club Villas
  • Caribbean Beach
  • Boardwalk Inn and Villas
  • Pop Century
  • Art of Animation
  • Swan and Dolphin*

The Downtown Disney Resort Area:

  • Old Key West
  • Saratoga Springs and Treehouse Villas
  • Port Orleans Riverside
  • Port Orleans French Quarter

The Animal Kingdom Resort Area:

  • All-Star Movies
  • All-Star Music
  • All-Star Sports
  • Coronado Springs
  • Animal Kingdom Lodge Jambo House and Kidani Village Villas

In addition to the above, seven more hotels in the Downtown Disney Resort area considered to be on-property even though they are not owned nor operated by Walt Disney World. These hotels are:

  • Doubletree Guest Suites Resort* -- AllEars® Recommended hotel!
  • Best Western Lake Buena Vista Resort Hotel
  • Buena Vista Palace Hotel and Spa
  • Hilton Orlando Lake Buena Vista
  • Holiday Inn
  • B Resort
  • Wyndham Lake Buena Vista Resort

Resort Amenities and Facilities


Which hotels have rooms that will accommodate more than four people?

All rooms will fit four people plus a child under 3 in a crib. The following will accommodate more. Be sure to indicate when making your reservation how many persons plan to stay in a room.

  • All Star Music Family Suites (6)
  • Animal Kingdom Lodge (4-5)
  • Animal Kingdom Jambo and Kidani Villas (2-12)
  • Art of Animation Family Suites (6)
  • Bay Lake Tower (3-12)
  • Beach Club (5)
  • Beach Club Villas (4-8)
  • Boardwalk Inn (4-5)
  • Boardwalk Villas (4-12)
  • Contemporary (5)
  • Port Orleans Riverside 4 (5 in the Alligator Bayou section)
  • Fort Wilderness Cabins and Homes (6)
  • Fort Wilderness Campsites (10)
  • Grand Floridian (some rooms 5)
  • Grand Floridian Villas (5-12)
  • Old Key West (4-12)
  • Polynesian (5)
  • Saratoga Springs and Treehouse Villas (4-12)
  • Wilderness Lodge (4-5) and Villas (4-8)
  • Yacht Club (4-5)

What size are the rooms at the Disney Resorts?

The sizes listed for these resorts represent average room size and are shown in square feet.

Value Resorts:

  • All-star Movies - 260
  • All-star Music - 260
  • All-star Sports - 260
  • Art of Animation Family Suite - 560
  • Art of Animaton Room - 260
  • Pop Century - 260

Moderate Resorts:

  • Caribbean Beach - 340
  • Coronado Springs - 314 (some suites available)
  • Port Orleans French Quarter - 314
  • Port Orleans Riverside - 314

Fort Wilderness Campground

  • Fort Wilderness Home or Cabin - 504

Deluxe Resorts:

  • Wilderness Lodge - 340
  • Animal Kingdom Lodge - 344
  • Beach Club - 380
  • Yacht Club - 380
  • Boardwalk Inn - 380
  • Grand Floridian - 400
  • Polynesian - 409
  • Contemporary - 422

Disney Vacation Club Resorts:

  • Animal Kingdom Villas Jambo House Studio - 316-365
  • Animal Kingdom Villas Jambo House One-Bedroom - 629-710
  • Animal Kingdom Villas Jambo House Two-Bedroom - 945-1,075
  • Animal Kingdom Villas Jambo House Grand Villa - 2,349
  • Animal Kingdom Villas Kidani Village Studio - 366
  • Animal Kingdom Villas Kidani Village One-Bedroom - 807
  • Animal Kingdom Villas Kidani Village Two-Bedroom - 1,173
  • Animal Kingdom Villas Kidani Village Grand Villa 2,201
  • Beach Club Villas Studio - 356
  • Beach Club Villas One-Bedroom - 727
  • Beach Club Villas Two-Bedroom - 1080
  • Boardwalk Villas Studio - 359
  • Boardwalk Villas One-Bedroom - 712
  • Boardwalk Villas Two-Bedroom - 1071
  • Boardwalk Villas Grand Villa - 2142
  • Grand Floridian Villas Studio - 374
  • Grand Floridian Villas One Bedroom - 844
  • Grand Floridian Villas Two Bedroom - 1232
  • Grand Flordian Villas Grand Villa - 2800
  • Old Key West Resort Deluxe Studio - 376
  • Old Key West One-Bedroom - 1086
  • Old Key West Two-Bedroom - 1392
  • Old Key West Grand Villa - 2265
  • Saratoga Springs Studio - 355
  • Saratoga Springs One Bedroom - 714
  • Saratoga Springs Two Bedroom - 1075
  • Saratoga Springs Grand Villa - 2113
  • Wilderness Lodge Villas Studio -  356
  • Wilderness Lodge Villas One-Bedroom - 727
  • Wilderness Lodge Villas Two-Bedroom - 1080

Which resorts have concierge service?

  • Animal Kingdom Lodge Jambo House Rooms and Villas
  • Beach Club
  • Boardwalk Inn
  • Contemporary
  • Grand Floridian
  • Polynesian
  • Wilderness Lodge
  • Yacht Club

Which resorts have monorail service?

  • Contemporary
  • Grand Floridian
  • Polynesian

Which resorts feature character meals?

  • Contemporary (breakfast/dinner)
  • Grand Floridian (breakfast/dinner)
  • Polynesian (breakfast)
  • Beach Club (breakfast)
  • Swan and Dolphin (breakfast/dinner)

Which resorts have table service restaurants?

  • Animal Kingdom Lodge Jambo House (2) Kidani Village (1)
  • Boardwalk Inn and Villas (4)
  • Caribbean Beach Resort (1)
  • Contemporary (3)
  • Coronado Springs (1)
  • Fort Wilderness (1*)
  • Grand Floridian (5)
  • Old Key West (1)
  • Polynesian (3 - Includes the dinner show)
  • Port Orleans Riverside (1)
  • Swan and Dolphin
  • Wilderness Lodge (2)
  • Yacht and Beach Club (3)

Which resorts have food courts?

  • All Star Movies
  • All Star Music
  • All Star Sports
  • Animal Kingdom Lodge Jambo House
  • Art of Animation
  • Caribbean Beach
  • Coronado Springs
  • Pop Century
  • Port Orleans Riverside
  • Port Orleans French Quarter
  • Saratoga Springs
  • Wilderness Lodge (limited)

Which hotels have room service?

  • Animal Kingdom Lodge Jambo House and Kidani Village
  • Boardwalk Inn and Villas
  • Caribbean Beach (limited)
  • Contemporary
  • Coronado Springs (limited)
  • Grand Floridian
  • Polynesian
  • Port Orleans French Quarter (limited)
  • Swan and Dolphin
  • Wilderness Lodge
  • Yacht and Beach Club
  • Value Resorts offer Pizza Delivery Service

How many pools are there at my resort?

  • All-star Movies (2)
  • All-star Music (2)
  • All-star Sports (2)
  • Animal Kingdom Lodge Jambo House (1) Kidani Village (1)
  • Art of Animation (3)
  • Boardwalk Inn and Villas (3)
  • Caribbean Beach Resort (7)
  • Contemporary (2)
  • Coronado Springs (4)
  • Fort Wilderness (2)
  • Grand Floridian (2)
  • Old Key West (4)
  • Polynesian (2)
  • Pop Century (3)
  • Port Orleans French Quarter (1)
  • Port Orleans Riverside (6)
  • Saratoga Springs (3) Treehouse Villas (1)
  • Wilderness Lodge/Villas (2)
  • Yacht and Beach/Villas Clubs (4)

Which resorts have the best pools?

  • Animal Kingdom Lodge Kidani Village
  • Art of Animation - Big Blue Pool
  • Caribbean Beach Resort - El Morro
  • Coronado Springs
  • Polynesian
  • Port Orleans French Quarter
  • Yacht and Beach Club - Storm-along Bay

Which resorts offer childcare?

Reservations can be made for childcare up to 60 days in advance by calling 1-407-WDW-DINE. See our Child Care FAQ for details.

  • Animal Kingdom Lodge (Simba's Clubhouse)
  • Polynesian (Never Land Club)
  • Dolphin (Camp Dolphin)
  • Wilderness Lodge (Cub's Den)
  • Yacht and Beach Club (Sandcastle Club)

Note: Guests in all resorts can also make arrangements for in-room baby-sitting for an extra charge by calling Kids' Nite Out at 1-800-696-8105.

Which resorts have health clubs?

  • Animal Kingdom Lodge
  • Boardwalk Inn and Villas
  • Contemporary
  • Coronado Springs
  • Grand Floridian
  • Kidani Village Fitness Center
  • Old Key West
  • Saratoga Springs
  • Wilderness Lodge Villas
  • Yacht and Beach Club
Which resorts have kitchen facilities?

Full Kitchens:

  • Animal Kingdom Villas (except studios)
  • Beach Club Villas (except studios)
  • Boardwalk Villas (except studios)
  • Fort Wilderness Cabins and Homes
  • Grand Floridian Villas (except studios)
  • Old Key West (except studios)
  • Saratoga Springs (except studios) Treehouse Villas
  • Wilderness Lodge Villas (except studios)

Refrigerators: All Disney resorts now have refrigerators!

Microwave ovens
Key: R = on request. All others have a microwave included in the room.

  • Animal Kingdom Lodge Jambo and Kidani Villas
  • Beach Club Villas
  • Boardwalk Villas
  • Fort Wilderness Cabins and Homes
  • Grand Floridian (R)
  • Old Key West Villas
  • Saratoga Springs and Treehouse Villas
  • Wilderness Lodge Villas

Minibars:

  • Grand Floridian
  • Swan and Dolphin

Which hotels have in-room safes?

All Disney resorts have in-room small wall safes. For larger valuables, be sure to inquire at the resort's front desk for additional services.

Which resorts have a boat marina and/or water sports?
Key: D = Dock only

  • Boardwalk Inn and Villas (D)
  • Caribbean Beach Resort
  • Contemporary
  • Coronado Springs (operates seasonally)
  • Fort Wilderness
  • Grand Floridian
  • Old Key West
  • Polynesian
  • Port Orleans French Quarter (D)
  • Port Orleans Riverside
  • Saratoga Springs
  • Treehouse Villas (D)
  • Wilderness Lodge and Villas
  • Yacht and Beach Club and Villas

Which resorts have tennis courts?
Key: C = Charge

  • Animal Kingdom Lodge Kidani Village
  • Boardwalk Inn and Villas
  • Fort Wilderness
  • Grand Floridian (C)
  • Old Key West
  • Saratoga Springs
  • Yacht and Beach Club

Which resorts have bike rentals?

  • Boardwalk Inn and Villas
  • Caribbean Beach Resort
  • Coronado Springs
  • Fort Wilderness
  • Old Key West
  • Port Orleans Riverside
  • Saratoga Springs
  • Wilderness Lodge

Which resorts have hot tubs (spas)?


  • Animal Kingdom Lodge Jambo and Kidani (3)
  • Boardwalk Inn and Villas (3)
  • Caribbean Beach (1)
  • Contemporary (1)
  • Coronado Springs (1)
  • Grand Floridian (1)
  • Old Key West (4)
  • Port Orleans French Quarter (1)
  • Port Orleans Riverside (1)
  • Saratoga Springs
  • Wilderness Lodge (2) and Villas (1)
  • Yacht and Beach Club (5)

How many disabled-accessible rooms are available in each resort?

All Disney Resorts are ADA compliant

Which resorts offer Rapid Fill mugs?

All Disney resorts offer a Rapid Fill mug program. See the Rapid Fill Mug FAQ for details.

Resort Transportation


I'm not renting a car. How do I get to my resort from the airport?

There are several options available including Magical Express, town car service, or taxis. Click here for a detailed description of the options.

I am renting a car. How do I get to WDW from the airport?

Use our directions page - choose the airport and Disney resort name then click submit for driving directions

How do I get to the parks from my WDW Resort?

The Contemporary, Grand Floridian, and Polynesian all have direct monorail service to the Magic Kingdom and transfer monorail service to Epcot at the Transportation and Ticket Center (TTC ). To get from these resorts to Disney's Hollywood Studios, Animal Kingdom, Downtown Disney, Blizzard Beach, or Typhoon Lagoon board a correspondingly marked bus outside your resort to your final destination. Guests at Fort Wilderness have a direct Animal Kingdom bus; a boat to the Magic Kingdom -- all other parks are reached by taking a bus to the Transportation and Ticket Center (TTC) and transferring to another bus or monorail. All other resorts offer either direct bus or boat service to the parks. Boat service is available to Epcot and the Hollywood Studios from the Boardwalk, Beach and Yacht Club, Swan and Dolphin. All other resorts offer bus transportation to the parks.

I have dinner reservations at another resort. How can I get there and back without a car?

One way is to take the bus/monorail/boat to the nearest open park and transfer to the correct resort bus. Allow a good 90 minutes to do this. This can get tricky after the parks close, in which case you should travel to Downtown Disney and then transfer to a bus to your resort. Keep this in mind when making dinner reservations. Always plan a minimum of 90 minutes to travel from resort to park to resort.

Taxi will be the most direct way and quickest way to travel resort to resort. Bell Services will be able to get a taxi for you.

NOTE: It's a very good idea to ask for a Disney Transportation Guide and a full property map at check-in. The guide is a chart that shows you how to get to and from any two points in WDW.  The reverse side has a detailed map of the WDW property. If you are unfamiliar with the Disney properties and the transportation system, always carry it with you. As a final option, you may want to have the Bell Captain call you a cab (at your expense of course).

I use a wheelchair. Will I be able to use Disney Transportation?

Disney buses have wheelchair lifts at the rear door. The driver should help you board the bus. See our section on Mobility.

What if I decide to rent a car after arriving at my WDW resort?

Alamo and National Car Rental has an office located at the Car Care Center outside the Magic Kingdom and at the Dolphin Resort. Shuttle service to the Car Care Center is available from all resorts and must be reserved at least one hour in advance. Alamo/National is open seven days/week from 7:30 am to 6:30 pm. The Dolphin is open from 8:15am - 4:00pm. The phone number is 407-824-3470 or 800-227-7368. Reservations are strongly suggested if picking up a car at one of the on-property rental centers.

Is there a charge for parking my car at the resorts?

There is no charge for parking your car at the resorts if you self park (except for the Swan and Dolphin). There is a charge for valet service (+gratuity). If you have a handicapped sticker or license plate, valet parking is free. If you are a Florida Resident or Annual Passholder with a Tables in Wonderland Dining Card, your parking will be free if you show a dated dining receipt for that occasion.

If I want to visit another resort, will I have trouble getting past the security gates?

Simply show a valid photo ID and Disney resort ID to the guard at the gate. If you're arriving for check-in, you may be asked for your name. If you're not a Disney resort guest but you have dinner reservations at the resort, you may be asked for your reservation number. The guard may also record your car's license number. During peak periods, some resorts will have restricted access except for hotel guests and those with dining reservations.